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I brought my Mercedes GLK 250 to Hoehn Mercedes in Carlsbad and as always Mike, service advisor, made the experience very pleasant and the car was timely... repaired. In the meantime, I was provided a free loaner car. I am a very satisfied customer.
Kent, Your satisfaction is always our top priority and we are thrilled to hear that Mike was able to make your service experience efficient and plea...sant. Please do not hesitate to reach out if there's ever anything else we can assist you with. Until next time, have a wonderful day! - Your friends at Hoehn Mercedes-Benz
The entire experience was positive. Minor problem with the car after purchase was handled quickly and professionally.
Great experience because Vas Cohan is calm, honest, helpful, and has his customer’s well being in mind. You won’t have to bother spending hours trying... to research the best price. I did. Then, Vas showed me the bottom line price, which was much less than any number I had come across. Vas made this shopping experience fun. I waited three month to write the review so I could briefly say something about this 2019 E450 Coupe . It has exceed my expectations in every way.
problem solved by dealership general manager, just took a few calls on my part.
Dear Chris Murphy, General Manager I have been a very satisfied customer over the years. My main desire to remain a customer of Hoehn is because of my... very positive experience working with Mike Shaffer who is an extremely knowledgable, thorough and friendly service advisor. Mike is very focused on customer satisfaction. Every time I bring my car for service at Hoehn Mike is always able to make the experience seamless with the check-in, overview of the work to be performed and his excellent follow-up communication. My wait time from dropping off the car, reviewing the repairs with Mike and obtaining a loaner car is always less than 15 minutes. I appreciate the free loaner car. Mike is the only reason I will continue to purchase or lease cars from Hoehn. Kindest regards, Kent Hytken
The best car dealer in San Diego county. Their customer support is the best
AB: Thank you for your kind thoughts and for sharing! We appreciate you and the opportunity to take care of your Mercedes Benz needs. Chris Murphy, Ge...neral Manager
everyone at Mercedes Carlsbad is professional and helpful
Maxine: You deserve nothing less than our helpfulness. Thanks so much for being a customer and sharing the good word. Happy Motoring. Chris Murphy, G...eneral Manager
Always amazing service. The staff is attentive and takes time to answer all questions
Kathleen: Thanks for sharing your 5 star experience. We appreciate you. Chris Murphy, General Manager
Paul is the best. Cordial, honest, attentive, I would recommend him as a service advisor.
Moussa: Thanks for sharing all the good qualities you see in Paul Nelson. We are so fortunate that he takes care of so many of our customers. Thanks f...or taking the time to share and for being a Hoehn Mercedes Benz customer. Chris Murphy, General Manager
Mike, my service rep, is very knowledgeable, efficient and friendly. The entire process of check in, getting a replacement car for the day and then on... my way, was smooth and streamlined which allowed me to get back to work quickly. They are excellent!
Dona: So great to hear directly from a customer what a great job Mike and the team did for you. We appreciate you sharing a 5 star review and we appre...ciate your business. Chris Murphy, General Manager