Reviews
Write a reviewJeff Jennewein is amazing!
Jeff Jennewein is amazing!! Thanks so much to Jeff for his very impressive effort and professionalism!
Jeff Jennewein is amazing!
Jeff Jennewein is amazing!! Thanks so much to Jeff for his very impressive effort and professionalism!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jose Morales handle my recall issue and also got my
Jose Morales handle my recall issue and also got my yearly servicing taken care of. He was terrific.
Jose Morales handle my recall issue and also got my
Jose Morales handle my recall issue and also got my yearly servicing taken care of. He was terrific.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We made an appointment to see a specific car.
We made an appointment to see a specific car. The salesman didn’t show up and we discovered that the car we traveled 1 hour to see on Labor Day had been sold. Vas Cohan is the salesman’s name. Avoid this dealership.
We made an appointment to see a specific car.
We made an appointment to see a specific car. The salesman didn’t show up and we discovered that the car we traveled 1 hour to see on Labor Day had been sold. Vas Cohan is the salesman’s name. Avoid this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I brought my Mercedes GLK 250 for service
I brought my Mercedes GLK 250 to Hoehn Mercedes in Carlsbad and as always Mike, service advisor, made the experience very pleasant and the car was timely repaired. In the meantime, I was provided a free loaner car. I am a very satisfied customer.
I brought my Mercedes GLK 250 for service
I brought my Mercedes GLK 250 to Hoehn Mercedes in Carlsbad and as always Mike, service advisor, made the experience very pleasant and the car was timely repaired. In the meantime, I was provided a free loaner car. I am a very satisfied customer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kent, Your satisfaction is always our top priority and we are thrilled to hear that Mike was able to make your service experience efficient and pleasant. Please do not hesitate to reach out if there's ever anything else we can assist you with. Until next time, have a wonderful day! - Your friends at Hoehn Mercedes-Benz
Disappointing service
Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. They returned the vehicle and there were issues. 1. fan shrouding on top of radiiator was not installed at All!!!! and dangerously close to being sucked into the fan. 2. Hoehn Motors Carlsbad failed to replace the cap on both the high and low AC connection valves exposing them to contamination. 3. Hoehn Motors Carlsbad Replenished the DEF (not requested) and spilled/sprayed it around the engine compartment. DEF is corrosive to metal and was left on the vehicle for 48 hrs. 4. Did not install the A-Pillar interior plastic trim correctly after replacing airbag. Wondering what else was missed? Did they mechanically install the airbags correctly, who knows? So now I have to accept the uncertainty of 1. The rest of the job done right? 2. The risk of latent failures from spilling DEF and not cleaning. Very disappointed with the service, to say the least, and was not compensated for my stress, uncertainties in anyway.
Disappointing service
Brought My Mercedes Sprinter in for AC service and Airbag recall replacement. Hoehn Motors Carlsbad had the vehicle for 2 days waiting for parts. They returned the vehicle and there were issues. 1. fan shrouding on top of radiiator was not installed at All!!!! and dangerously close to being sucked into the fan. 2. Hoehn Motors Carlsbad failed to replace the cap on both the high and low AC connection valves exposing them to contamination. 3. Hoehn Motors Carlsbad Replenished the DEF (not requested) and spilled/sprayed it around the engine compartment. DEF is corrosive to metal and was left on the vehicle for 48 hrs. 4. Did not install the A-Pillar interior plastic trim correctly after replacing airbag. Wondering what else was missed? Did they mechanically install the airbags correctly, who knows? So now I have to accept the uncertainty of 1. The rest of the job done right? 2. The risk of latent failures from spilling DEF and not cleaning. Very disappointed with the service, to say the least, and was not compensated for my stress, uncertainties in anyway.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Liquid Investments, Inc.
The entire experience was positive. Minor problem with the car after purchase was handled quickly and professionally.
Liquid Investments, Inc.
The entire experience was positive. Minor problem with the car after purchase was handled quickly and professionally.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joe Kates
problem solved by dealership general manager, just took a few calls on my part.
Joe Kates
problem solved by dealership general manager, just took a few calls on my part.
- Customer service 3.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Positive service experience at Hoehn Carlsbad
Dear Chris Murphy, General Manager I have been a very satisfied customer over the years. My main desire to remain a customer of Hoehn is because of my very positive experience working with Mike Shaffer who is an extremely knowledgable, thorough and friendly service advisor. Mike is very focused on customer satisfaction. Every time I bring my car for service at Hoehn Mike is always able to make the experience seamless with the check-in, overview of the work to be performed and his excellent follow-up communication. My wait time from dropping off the car, reviewing the repairs with Mike and obtaining a loaner car is always less than 15 minutes. I appreciate the free loaner car. Mike is the only reason I will continue to purchase or lease cars from Hoehn. Kindest regards, Kent Hytken
Positive service experience at Hoehn Carlsbad
Dear Chris Murphy, General Manager I have been a very satisfied customer over the years. My main desire to remain a customer of Hoehn is because of my very positive experience working with Mike Shaffer who is an extremely knowledgable, thorough and friendly service advisor. Mike is very focused on customer satisfaction. Every time I bring my car for service at Hoehn Mike is always able to make the experience seamless with the check-in, overview of the work to be performed and his excellent follow-up communication. My wait time from dropping off the car, reviewing the repairs with Mike and obtaining a loaner car is always less than 15 minutes. I appreciate the free loaner car. Mike is the only reason I will continue to purchase or lease cars from Hoehn. Kindest regards, Kent Hytken
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hoehn mercedes
The best car dealer in San Diego county. Their customer support is the best
Hoehn mercedes
The best car dealer in San Diego county. Their customer support is the best
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
AB: Thank you for your kind thoughts and for sharing! We appreciate you and the opportunity to take care of your Mercedes Benz needs. Chris Murphy, General Manager
Always great experience at Mercedes Carlsbad.
everyone at Mercedes Carlsbad is professional and helpful
Always great experience at Mercedes Carlsbad.
everyone at Mercedes Carlsbad is professional and helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Maxine: You deserve nothing less than our helpfulness. Thanks so much for being a customer and sharing the good word. Happy Motoring. Chris Murphy, General Manager