Reviews
Had an 8:45 appointment.
Had an 8:45 appointment...got there early...probably 15-18 cars ahead of me..did not honor my appointment..told me it would be 2 1/2 - 3 hour wait...only good thing was the niceness of John Suckling
Had an 8:45 appointment.
Had an 8:45 appointment...got there early...probably 15-18 cars ahead of me..did not honor my appointment..told me it would be 2 1/2 - 3 hour wait...only good thing was the niceness of John Suckling
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that the wait time with your appointment did not meet your expectations. We appreciate your feedback as we are actively working to improve our processes to ensure a better experience for you in the future.
Very happy with the service at this dealership.
Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.
Very happy with the service at this dealership.
Very happy with the service at this dealership. Everyone was very courteous and helpful. My car was taken care of and I am happy with the work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear! Thank you for your 5-star rating!
Looking forward to my future relationship with Toyota of Escondido!!
Great service, very helpful and easy going.
Great service, very helpful and easy going. Big nice lobby with plenty of seating. They also offer a Lyft service up to 10 miles to get you home and back while you wait. I took advantage of the Lyft services and I was very happy with my Lyft drivers and grateful for the help. Juan my service advisor was kind and helpful, all the staff I encountered was nice and made me smile. Will recommend to everyone I know. 10 Stars!
Great service, very helpful and easy going.
Great service, very helpful and easy going. Big nice lobby with plenty of seating. They also offer a Lyft service up to 10 miles to get you home and back while you wait. I took advantage of the Lyft services and I was very happy with my Lyft drivers and grateful for the help. Juan my service advisor was kind and helpful, all the staff I encountered was nice and made me smile. Will recommend to everyone I know. 10 Stars!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that you enjoyed our amenities. We appreciate your recommendation and kind words.
Service Advisor John Suckling provides quality
Service Advisor John Suckling provides quality professional service. He is a good listener, takes time to explain problems on the front end and then always provides a summary and recap in person after repairs are done. This helps me understand what I paid for and why it was important. I have an old Tacoma (>300,000 miles) and John is my go to advisor for service.
Service Advisor John Suckling provides quality
Service Advisor John Suckling provides quality professional service. He is a good listener, takes time to explain problems on the front end and then always provides a summary and recap in person after repairs are done. This helps me understand what I paid for and why it was important. I have an old Tacoma (>300,000 miles) and John is my go to advisor for service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jack! Thank you for recognizing John's efforts. He takes pride in his customer service and your kudos have been shared with him.
Essa Melendez was awesome!
Essa Melendez was awesome! Great attitude and was extremely helpful. We’ll be coming back for our next service!
Essa Melendez was awesome!
Essa Melendez was awesome! Great attitude and was extremely helpful. We’ll be coming back for our next service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's great to hear. See you again, next time!
Always get.
Always get.appointment the same day excellent customer service. From the cashiers to the service advisors. It’s a really good experience. Thank you very much.
Always get.
Always get.appointment the same day excellent customer service. From the cashiers to the service advisors. It’s a really good experience. Thank you very much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review for our service team! We appreciate it
I have always been a Toyota owner and only will have my
I have always been a Toyota owner and only will have my Toyotas worked on at a Toyota dealership. Toyota of Escondido and Tony Henderson always treat me the best.
I have always been a Toyota owner and only will have my
I have always been a Toyota owner and only will have my Toyotas worked on at a Toyota dealership. Toyota of Escondido and Tony Henderson always treat me the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review!
very knowledgeable and patient to explain to my
very knowledgeable and patient to explain to my questions, good experience with the car service.
very knowledgeable and patient to explain to my
very knowledgeable and patient to explain to my questions, good experience with the car service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jimmy!
2 wires on top of our engine were chewed by a mouse.
2 wires on top of our engine were chewed by a mouse. How much should that should cost to fix? We fixed it by splicing in new wire. Escondido wanted $8187.00 for a whole new harness. The truck would never have been the same either.
2 wires on top of our engine were chewed by a mouse.
2 wires on top of our engine were chewed by a mouse. How much should that should cost to fix? We fixed it by splicing in new wire. Escondido wanted $8187.00 for a whole new harness. The truck would never have been the same either.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello. We're sorry to hear that our recommendation did not meet your expectations. Please reach out to me if you'd like to share more about your visit. My direct line is 760-796-3825.
Although it was 4 hours service was great and I am
Although it was 4 hours service was great and I am pleased I had it done!
Although it was 4 hours service was great and I am
Although it was 4 hours service was great and I am pleased I had it done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kim. Thank you for your business and feedback.