Toyota Escondido

On 9/12/18, I emailed the sales rep asking if he would price match a car from another dealership. This was his response: "That sounds like something... we can do just bring me a copy of the quote or contract and I'll honor that price." I contacted him over phone and let him know I am out of town, but my family member can go to the dealership to verify the car and price. After my family member did so, I spoke with the sales rep on the phone and he again confirmed that the price. I agreed to the price and submitted my $500 deposit. The dealership agreed to mail me the necessary paperwork, and that I would send the money via check. The next day on 9/13/18, another sales rep contacts me and attempts to send me a verification for the car at a higher price. She then tells me that the dealership cannot honor the price that they agreed upon yesterday. I told them I already accepted their offer by giving them my deposit. They refuse to honor their original agreement, stating there is nothing they can do.

I got the best service at the Toyota of Escondido. My service advisor, Antonio Santos, was extremely exceptional. Antonio Santos went above and beyond... to make my visit easy. I received an oil change, got a car inspection, brake inspection, and I even got my car wash. Very quick service. Thank you, Antonio! This was 11/10 service and I will be sure to go back for my next visit. He is a phenomenal employee that deserves all the best.

Went in for my cars first maintenance. Kyle K in the service dept was very helpful and friendly. He was very knowledgeable and answered all my questions.

I have worked with Kyle over two years at your dealership. He is very courteous, responsive, and knowledgeable in what he does. I always appreciate in... dealing with him and look forward for future services.

We purchased a new Rav 4 three weeks ago. The actual process went smoothly and everyone involved was kind and accommodating. Along with the car, we purchased... a roof rack that needed to be installed. The dealership assured us that we'd be getting a call within a week or two so we could get the crossbars put on our new vehicle as soon as possible. After three weeks went by, I called the service department and was surprised to learn that they had no record of our roof rack purchase! The paperwork had never been given to them. This was EXTREMELY frustrating. Also, one day after purchasing our Rav4, I noticed the car drifting over to the right when I let go of the steering wheel. Sure enough...the alignment was off. In a brand new $30,000 car with only 70 total miles on it? Ridiculous! To top things off, we never received the extended warranty package in the mail that was promised within the first week. People are nice at this dealership but we feel as though the ball had been dropped numerous times with our new car purchase. After the roof rack gets installed and the alignment gets fixed, we will, most likely, be taking out Toyota else where to be serviced. Not too satisfied with our car-buying experience, unfortunately.

Great service in both the Parts Dept and in the Service Dept. Very friendly and very helpful. Best place to go in San Diego North County.

They got me in and out with out an appointment even though I bought this vehicle somewhere else .they even stayed in the time frame promised!

I purchased my Prius here. Andrew from the Service Department is aces! Extremely kind and knowledgeable. Will continue to bring my car back here for servicing... and maintenance.

Thank you Rosendo, Rayan and Vernon for an outstanding experience in helping us throughout the process of purchasing our first new car. From the minute... we walked in the professionalism and knowledge the sales person Rosendo and later with Rayans experience in providing a smooth closing of the deal to Vernon’s swiftness in provinding the best financing program available for us. Great experience overall.

I was in Escondido on a road trip when my new RAV4 needed its first maintenance check. Everyone at the location was very nice and friendly. The wait was... fairly long because they were so busy but the waiting area and amenities were comfortable and generous. A great experience far from home!