Terrible! Go to Toyota of Poway
Terrible! No explanation ahead of time that they don’t have a shuttle service. A Lyft driver was called and picked me up. He was bitter and complained the entire drive that he would get paid $3 and no tip to drive me and that most drivers will cancel. I ended up tipping the driver $10. When trying to get back to the dealership multiple drivers cancelled. I felt like I was going to be stranded there, then felt guilty the whole way back after a driver finally picked me up. I had no more money to tip. I was in tears by the time I got back to the dealership. They Took 4 1/2 hours with an appointment to change my front brakes. I Explained everything to Christina Nelson (Service Director) who offered the worst customer service ever I was in tears and she sat there cold as a fish with her monotonous response being; we don’t offer a shuttle service and Lyft is a courtesy, like the dealership had done me a favor. I want the dealership to know that we will not service our cars at Toyota of Escondido thanks to Christina Nelson and their lousy policy of using Lyft instead of offering a shuttle
Excellent service .
Victoria assisted me with service for my vehicle . Not only did she keep me inform as to what services my vehicle needed , she also provided me with all the information I needed .
Thank you for taking the time to share your great experience with Victoria in our service center. Glad to hear she provided you with the information needed regarding your vehicle. We look forward to being there when you need us next.
Really bad service will never buy a Toyota car
I took my toyoya car for service and they haven't being able to solve a the problem even still under warranty i wouldn't recommend buying a car from Toyota of escondido dealership.also the general manager was very rude
Hi there. We must be able to duplicate your concern to be able to move forward. Since we are unable to look up your information with your username, please reach out to our Service Director or Customer Relations Manager for assistance.
Today was not a good day
I was told last time by technician that my new car filter will be replace by no additional cost The new lady technician said is not such a think And I will be charge full price She tald me my car will be washed after service was done and the engine light was not reset. Today was very bad experience .first time in this dealership.
We aim to give every guest a great experience and am sorry that we have missed the mark. We apologize that your vehicle was not washed and the light was not reset. We hope that you will give us another opportunity to provide you with a better service visit.
Easy check in. Friendly staff. Have had all my regular maintenance done here. They get the work done and don't try to upsell you. Good experience.
Thank you! We appreciate your continued support and recommendation. See you again, next time!
Excellent customer service
I recently went to look at cars and came out with a brand new Corolla hatchback. Pedro Bernon helped me from beginning to end, was never pushy, very helpful, friendly and attentive. I’m very happy with my purchase. Great customer service.
Congratulations again on your Corolla hatchback! We are glad that your experience was great. Thank you for recognizing Pedro's efforts.
Went to my full year check up it was great from the start to the end even with dealing with corona virus friendly service, great with cleaning it up and I always have a compliment on my truck, and I just always love the experience there I love Toyota
Thank you for your kind words! We appreciate hearing back from our happy guests. See you again, next time!
VERY EXCELLENT SERVICE AND ATTENTION TO DETAIL.
Staff were excellent in all areas. I left very satisfied. I have purchased 2 used cars here and will be a customer for years to come.
Thank you for your recommendation and continued support. See you again, next time!
Great service. Done quickly and easily
Mozie Alcon was great and made the process quick , easy and safe during these tough times. My company has a fleet of Tundras and we appreciate the great service
Top Shelf Car Maintenance
Escondido Toyota Service has no equal. They listen to the customer and deliver quality at a fair cost. My latest visit found two existing problems. One was resolved with a future appointment the other I chose to deal with, the Service Manager understood!