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Sheehy Lexus of Annapolis

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 state dealer award
View 6 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2016 consumer dealer award 2015 consumer dealer award

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (52 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sheehy Lexus of Annapolis from DealerRater.

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I purchased my Lexus at a local dealer.

I purchased my Lexus at a local dealer. Sheehy is quite a farther distance away, with considerable traffic. None-the-Less I've had my 2012 RX350 serviced at Sheehy. The determining factors for choosing a servicing dealer include quality of service and attention to detail. We pay 1) notably more for Lexus than comparably sized SUVs, or 2) the same or less than other (so-called) luxury SUVs. Lexus offers the best balance for comfort and reliable features. Service that supports driving reliability is paramount. Attention to detail is just as important. So far, Sheehy delivers and maintains my repeat business and deserves this review rating. I recommend Sheehy to Lexus owners for service. I also recommend that Lexus owners grade their service providers after every service and hold their service providers accountable. Service isn’t inexpensive and the quality must be equitable with the given trust.

I purchased my Lexus at a local dealer.

I purchased my Lexus at a local dealer. Sheehy is quite a farther distance away, with considerable traffic. None-the-Less I've had my 2012 RX350 serviced at Sheehy. The determining factors for choosing a servicing dealer include quality of service and attention to detail. We pay 1) notably more for Lexus than comparably sized SUVs, or 2) the same or less than other (so-called) luxury SUVs. Lexus offers the best balance for comfort and reliable features. Service that supports driving reliability is paramount. Attention to detail is just as important. So far, Sheehy delivers and maintains my repeat business and deserves this review rating. I recommend Sheehy to Lexus owners for service. I also recommend that Lexus owners grade their service providers after every service and hold their service providers accountable. Service isn’t inexpensive and the quality must be equitable with the given trust.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lexus owner Central Md, thank you for taking the time to leave a review for us at Sheehy Lexus of Annapolis. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Kind Sales but Failed Transaction Follow Through

I initially had a great experience with Rusha, my sales person. She was wonderful and really took care of me and our family. It is now four months later and I have found out the registration the dealership gave me is not valid. I have exchanged emails, spent time with endless ringing on the phone with no answers, and in the end am told to go register the vehicle myself at MVA. I already paid registration during the sale, I have apparently been driving illegally for four months due to fault of Sheehy, I have a medically complex daughter and work full time so I can't just run to MVA when I can get an appointment. There is a reason that we do the registration as part of the transaction and I certainly wouldn't expect a Lexus dealer to be letting me down even four months later. So please, if you are going to make a purchase here, MAKE sure you are covered with all of the transactional needs and have a VALID registration, what they printed me is absolute not valid, I confirmed with the MVA. I still do not have an actual solution to this other than to contact someone that might be able to advise legally of what the dealerships obligation is when they were paid and provided a 'registration'. I really liked this dealership too, everyone there had been great. Also, just in fairness, to note, I purchased a used non-Lexus, so I am sure I am not getting Lexus treatment. I did during the sale buy all of the Lexus extended plans, extended warranty, tire and wheel package and GAP. When I tried to use the plans at Sheehy I found out I can't, they only are usable on Lexus vehicles. I have to have service done on my own and submit for reimbursement to the plans. They suggested I take my car to the VW dealer, but they don't accept the Lexus service plan. The only one that is really worth my time and effort is the GAP plan. So the security in having the policy sounds great when executing the contracts but trying to use them, not great. I have requested cancellation, this is not yet confirmed.

Kind Sales but Failed Transaction Follow Through

I initially had a great experience with Rusha, my sales person. She was wonderful and really took care of me and our family. It is now four months later and I have found out the registration the dealership gave me is not valid. I have exchanged emails, spent time with endless ringing on the phone with no answers, and in the end am told to go register the vehicle myself at MVA. I already paid registration during the sale, I have apparently been driving illegally for four months due to fault of Sheehy, I have a medically complex daughter and work full time so I can't just run to MVA when I can get an appointment. There is a reason that we do the registration as part of the transaction and I certainly wouldn't expect a Lexus dealer to be letting me down even four months later. So please, if you are going to make a purchase here, MAKE sure you are covered with all of the transactional needs and have a VALID registration, what they printed me is absolute not valid, I confirmed with the MVA. I still do not have an actual solution to this other than to contact someone that might be able to advise legally of what the dealerships obligation is when they were paid and provided a 'registration'. I really liked this dealership too, everyone there had been great. Also, just in fairness, to note, I purchased a used non-Lexus, so I am sure I am not getting Lexus treatment. I did during the sale buy all of the Lexus extended plans, extended warranty, tire and wheel package and GAP. When I tried to use the plans at Sheehy I found out I can't, they only are usable on Lexus vehicles. I have to have service done on my own and submit for reimbursement to the plans. They suggested I take my car to the VW dealer, but they don't accept the Lexus service plan. The only one that is really worth my time and effort is the GAP plan. So the security in having the policy sounds great when executing the contracts but trying to use them, not great. I have requested cancellation, this is not yet confirmed.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bridget, thank you for bringing this to our attention. Our General Manager, Jayson Craddock, is looking into this and someone will be in touch with you on Monday. Please don't hesitate to contact him directly with any questions you may have. Thank you.

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Best experience I’ve ever had

I drove 5 hours for this deal,the salesman Yasir made me feel at ease and sure enough to make the trip, and it was worth it!He guided me through the whole process, without any pressure,answered all my concerns and gave me a detailed look via FaceTime of the vehicle, as well as correcting any wishes I had before making the trip. When I arrived he came in on his day off just to meet me and deliver the car! He went the extra mile and Chris List was also excellent to deal with. The smoothest and most upfront and honest car purchase experience I have ever experienced out of several in my lifetime! Thanks for going the extra mile - Demetrius S.

Best experience I’ve ever had

I drove 5 hours for this deal,the salesman Yasir made me feel at ease and sure enough to make the trip, and it was worth it!He guided me through the whole process, without any pressure,answered all my concerns and gave me a detailed look via FaceTime of the vehicle, as well as correcting any wishes I had before making the trip. When I arrived he came in on his day off just to meet me and deliver the car! He went the extra mile and Chris List was also excellent to deal with. The smoothest and most upfront and honest car purchase experience I have ever experienced out of several in my lifetime! Thanks for going the extra mile - Demetrius S.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Demetrius, thank you so much for sharing your positive feedback about your experience with Summer. We are so glad that we could provide you with a wonderful experience. We appreciate your business and hope to see you soon!

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An Amazing Service from Jamal Michael Allen!

This is the first time I go through the process of buying a new car without any hassle and stress as I usually have to deal with when buying a new car. I start out the process by stop by the dealer with name as Sheehy Lexus of Anapolis at Maryland. I am so surprised that I got the deal of the car after 1 hour spend at the dealer with Jamal Allen, the men who help me in buying the new Lexus car at the dealer. It took only about 15 minutes, then I have a very good deal right away. This negotiate step usually is the most stressful and time consuming when buying a new car. I usually get a lot of hassle and mean from the salesman, but Jamal Allen gave me a pleasure time during the process. That was so quick and so easy when I got the good deal from Allen. I got the deal in only 15 minutes which make me can’t believe that was so quick. Usually the process of buying a new car take about 3 weeks of my time. This time takes only 1 hours then I am done with a good deal. That is amazing and I still wonder at the moment now. I don’t know how I can express all my appreciate feeling I have to Jamal. I keep telling Jamal that, “Thanks very much for your service, you have help me so much and make my life easier and relaxing on buying a new car”. I bought this car for my wife, therefore on the day of the car deliver I came in with my wife to pick up the car. Jamal spent his time to help my wife to get familiar with all feature that is available with the car. He make my wife happy that mean he make me happy also. I highly recommend Jamal Allen at the dealer to anyone who are looking for to buy a new car without any hassle and stress that we usually have to go through when buying a new car. Again, thanks and million thanks to Jamal for helping me buying a new car without any stress and hassle.

An Amazing Service from Jamal Michael Allen!

This is the first time I go through the process of buying a new car without any hassle and stress as I usually have to deal with when buying a new car. I start out the process by stop by the dealer with name as Sheehy Lexus of Anapolis at Maryland. I am so surprised that I got the deal of the car after 1 hour spend at the dealer with Jamal Allen, the men who help me in buying the new Lexus car at the dealer. It took only about 15 minutes, then I have a very good deal right away. This negotiate step usually is the most stressful and time consuming when buying a new car. I usually get a lot of hassle and mean from the salesman, but Jamal Allen gave me a pleasure time during the process. That was so quick and so easy when I got the good deal from Allen. I got the deal in only 15 minutes which make me can’t believe that was so quick. Usually the process of buying a new car take about 3 weeks of my time. This time takes only 1 hours then I am done with a good deal. That is amazing and I still wonder at the moment now. I don’t know how I can express all my appreciate feeling I have to Jamal. I keep telling Jamal that, “Thanks very much for your service, you have help me so much and make my life easier and relaxing on buying a new car”. I bought this car for my wife, therefore on the day of the car deliver I came in with my wife to pick up the car. Jamal spent his time to help my wife to get familiar with all feature that is available with the car. He make my wife happy that mean he make me happy also. I highly recommend Jamal Allen at the dealer to anyone who are looking for to buy a new car without any hassle and stress that we usually have to go through when buying a new car. Again, thanks and million thanks to Jamal for helping me buying a new car without any stress and hassle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My buying encounter

Mr. Newton and Mr. Jamal are the best. They made the process so easy for me during my buying process. Even when I complained about small scratch on the bumper, they fixed it not minding that it is a used car. They are professionals in their manner of approach, they answered all my questions and explained everything to me before signing the documents. They gave me time to think and process all the information they gave me about the 2012 Toyota Camry XLE Hybride before buying. They are excellent professionals that knows how to treat costumers.

My buying encounter

Mr. Newton and Mr. Jamal are the best. They made the process so easy for me during my buying process. Even when I complained about small scratch on the bumper, they fixed it not minding that it is a used car. They are professionals in their manner of approach, they answered all my questions and explained everything to me before signing the documents. They gave me time to think and process all the information they gave me about the 2012 Toyota Camry XLE Hybride before buying. They are excellent professionals that knows how to treat costumers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Ike for the outstanding rating and review!! We are so thrilled to hear about your positive experience with our dealership, and hope you enjoy your new vehicle!!

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What's Better than Best?

When it comes to exemplary service exceeding expectations, the Sheey Luxus of Annapolis is number 1 at ensuring an elite car buying experience. It comes down to the hospitality and consideration that are a part of the values here. It is reflected in how they do business and NO OTHER DEALERSHIP COMPARES. This is a luxury dealership yes, but the appeal is more than skin deep. The Warranty ALONE, especially on preowned Lexus vehicles is second to none. I cannot explain to you to value, practicality, and piece of mind it offers. They are very efficient. The body shop and repair people take so much pride in their work and it shows. With salesmen like Newton Gentry, and a finance department that is second to none using the best tech, car buying was painless. Seriously if I told you all the perks of doing business at this dealership, you wouldn't believe me. My salesman Newton was so personable, helpful, and responsive. He was the perfect salesman for me and he made my experience a dream come true. But dont take my word for it- see for yourself! If you aim to shop smart, shop Sheehy Lexus of Annapolis.

What's Better than Best?

When it comes to exemplary service exceeding expectations, the Sheey Luxus of Annapolis is number 1 at ensuring an elite car buying experience. It comes down to the hospitality and consideration that are a part of the values here. It is reflected in how they do business and NO OTHER DEALERSHIP COMPARES. This is a luxury dealership yes, but the appeal is more than skin deep. The Warranty ALONE, especially on preowned Lexus vehicles is second to none. I cannot explain to you to value, practicality, and piece of mind it offers. They are very efficient. The body shop and repair people take so much pride in their work and it shows. With salesmen like Newton Gentry, and a finance department that is second to none using the best tech, car buying was painless. Seriously if I told you all the perks of doing business at this dealership, you wouldn't believe me. My salesman Newton was so personable, helpful, and responsive. He was the perfect salesman for me and he made my experience a dream come true. But dont take my word for it- see for yourself! If you aim to shop smart, shop Sheehy Lexus of Annapolis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Tania for the outstanding rating and review!! We are so thrilled to hear about your positive experience with our dealership, and hope you enjoy your new vehicle!!

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Client

Newton & Doug’s client service was outstanding. I truly appreciate their professionalism, knowledge and patience. The service far exceeded my expectations. I am looking forward to a long relationship with Sheehy Lexus of Annapolis. I will definitely refer future customers.

Client

Newton & Doug’s client service was outstanding. I truly appreciate their professionalism, knowledge and patience. The service far exceeded my expectations. I am looking forward to a long relationship with Sheehy Lexus of Annapolis. I will definitely refer future customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for the great review. Truly appreciate the feedback. Please let us know if we can help in any way further.

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Great car buying experience

I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dealers closer to our home in Silver Spring, MD, I spoke with Newton Gentry at Sheehy Lexus of Annapolis. As soon as I hung up the phone, I knew this was the dealership for me. I met Newton two days later at Sheehy and he continued to impress me with his total focus on my needs and interests, knowledge, advice/guidance, honesty and ?can do? attitude. I would also like to compliment Johnny Salinas, Internet Sales Director, for truly outstanding service and taking a personal interest in the sales transaction. Johnny is a fellow, former Marine and I encourage any former Military car buyers to check in with him and Newton. Shawn, of the Finance Department, was also very helpful and professional in our dealings. Sheehy is a high quality and totally customer focused dealership. There is a great selection of new and used vehicles as well as a terrific service facility. They embody the Lexus brand tag line of ?Experience Amazing?. You cannot go wrong choosing this dealership and trusting professionals like Newton, Johnny and Shawn to ensure you get the Lexus you want at an excellent price coupled with terrific follow up every step of the journey.

Great car buying experience

I recently completed the purchase of a Lexus and would like to take a moment to highlight my experience. After phone discussions with three Lexus dealers closer to our home in Silver Spring, MD, I spoke with Newton Gentry at Sheehy Lexus of Annapolis. As soon as I hung up the phone, I knew this was the dealership for me. I met Newton two days later at Sheehy and he continued to impress me with his total focus on my needs and interests, knowledge, advice/guidance, honesty and ?can do? attitude. I would also like to compliment Johnny Salinas, Internet Sales Director, for truly outstanding service and taking a personal interest in the sales transaction. Johnny is a fellow, former Marine and I encourage any former Military car buyers to check in with him and Newton. Shawn, of the Finance Department, was also very helpful and professional in our dealings. Sheehy is a high quality and totally customer focused dealership. There is a great selection of new and used vehicles as well as a terrific service facility. They embody the Lexus brand tag line of ?Experience Amazing?. You cannot go wrong choosing this dealership and trusting professionals like Newton, Johnny and Shawn to ensure you get the Lexus you want at an excellent price coupled with terrific follow up every step of the journey.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write such an amazing review! We are happy to hear of your great experience and appreciate your business.

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New car purchase

Surprisingly wonderfull experience especially after visiting a different dealership for the same purpose. Ryan was very attentive to my needs

New car purchase

Surprisingly wonderfull experience especially after visiting a different dealership for the same purpose. Ryan was very attentive to my needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for the great review Mathwiz!

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Outstanding Customer Service Provided by Edward Ja

Greetings: The royal treatment that I received from the wonder staff at Sheehy Lexus of Annapolis during my recent visit continues to exceed expectations. It is an honor and pleasure to give special recognition to Edward Jackson who served as my sales consultant. Mr. Jackson has served as my sales consultant on three (3) separate occasions. The outstanding customer service that he provided on each occasion did not disappoint. His knowledge of the products, and his attention to detail made it easy for me to naviigate through the process. Overall, my shopping experience with Edward Jackson exceeded exexpectations, and I look forward to doing business with Sheehy Lexus of Annapolis in the future. Best Regards, Gregory Browne

Outstanding Customer Service Provided by Edward Ja

Greetings: The royal treatment that I received from the wonder staff at Sheehy Lexus of Annapolis during my recent visit continues to exceed expectations. It is an honor and pleasure to give special recognition to Edward Jackson who served as my sales consultant. Mr. Jackson has served as my sales consultant on three (3) separate occasions. The outstanding customer service that he provided on each occasion did not disappoint. His knowledge of the products, and his attention to detail made it easy for me to naviigate through the process. Overall, my shopping experience with Edward Jackson exceeded exexpectations, and I look forward to doing business with Sheehy Lexus of Annapolis in the future. Best Regards, Gregory Browne

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We hope you are enjoying your new car. Thank you for taking the time to review and rate us so highly. We truly appreciate it!

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