North County Ford of Vista

Used the dealer for maintenance & repair of our F250 several times. Over the years the service & quality of work has decreased dramatically. Our latest experience was with Rob one of the service reps. We turned in our truck to find a radiator leak, we were told we need to replace the radiator because it had holes. No problem, that an oil change & 3k and later we have our truck back. Noticed a oil leak, brought it back. Turned out the tech never completely tightened the drain plug. Not a deal breaker mistakes happen. What sent flags up is that now they say a radiator gasket is going bad and we need to take the engine apart to find it. (The same work we just had done) . 100% questionable we took it for a second opinion, turns out the gasket was fine, and the leak was coming from the secondary radiator (which is attached to the radiator we replaced). Now we are curious if the radiator even needed to be replaced since the same leak still persists. I would advise anyone thinking of using north county ford service depart to go somewhere else and save $$$$ and the dishonesty of the service reps. It’s a shame what the place has become.

My family has probably purchased over ten cars from this dealership and every time I have to deal with the service department for warranty work it ends up being a nightmare with a total lack of accountability. The latest debacle was my wife bringing in her Ford Flex for a simple window switch that was broken. She had our one year old son, so she couldn’t simply take an uber or lift while they worked on the car. The service rep told her they wouldn’t be able to tell her if the switch was covered until after a $190 diagnostic fee. To be clear, the part broken is a thirty dollar switch on the passenger side door. The only reason I didn’t fix it myself was because she had a warranty. After they charge her $190 for a visual inspection to see that the switch needs to be replaced, they proceed to tell her she isn’t covered by the warranty. At this point I become involved, and only by becoming belligerent with them do they do their due diligence and find out that she is in fact covered for this simple part. They tell me that if I bring it back in they will refund the $190, but now they will have to charge us another $100 as a deductible on the warranty that now covers the $30 part. I told the service representative that was unacceptable, and that after wasting my wife’s time and my time that they should cover the deductible. He tells me the owner of the dealership would have to pay that. Of course I agreed, as I own my own company and if my guys had wasted hours of a woman’s time, hours of her husband’s time, all for a $30 dollar part I would be embarrassed and would have jumped at the chance to cover their deductible. Once I arrived, the part was in, a day sooner than they had promised my wife. For some reason even the shipping worked faster once it wasn’t a woman with a baby that was talking to them. The service rep Jim admitted it was only a $30 dollar part and that it was an easy fix. I would have been satisfied if they would have just covered the cost of the deductible and fixed it then, even though they had essentially killed two days of mine. He said they wouldn’t pay the deductible so I said I would just buy the part and fix it myself. I get how deductibles work, I understand that the warranty is operated by a third party. What is unconscionable to me is that they would charge a woman with a baby $190 to look at a switch, not fix the problem, and tell her it wasn’t covered without double checking. As soon as I got on the phone they were quick to double check and blame the warranty company for entering in the VIN incorrectly, but I loathe excuses. This just seemed like a very predatory way to try and get $190 for a 5 minute visual inspection, and then try to charge my wife an additional $190 for the install on top of the cost of the parts all for a service that was covered under the warranty. I’ve honestly been thinking about purchasing at least one company truck through them as I have been a consistent customer in the past, but I really don’t know why they quibble over such a small amount when they were clearly trying to rip off a woman for over $400 on a service that they should have easily seen was covered.

Great sales (see Oscar) and Service (see Kevin), they listen to their clients.

Trevor Martin, internet sales manager, was awesome! He did not pressure us, was well informed on the vehicles he is selling! Superb after sales service. Both North County Ford and customers are lucky to work with him

Total incompetence and disrespect of the customer. Dropped off today at 930 a.m. just for the works oil change. Did not receive a call from Angelo until almost close which is at 2 on Saturday. I was told that I could either pickup on Monday or pay over the phone which I was not comfortable with. They simply did not want to stay after close to process my payment nor go over the paperwork even though they were the ones who failed to finish before close. They were completely at fault and utterly incompetent

I regret buying my new Ford edge 2020 down here North county Ford,since I bought it, I had so many issues with a new car!! Yes believe it or not, if don't want to WASTE A LOT OF TIME, MONEY AND ENERGY.. DON'T BUY A FORD CAR... ONES YOU BOUGHT THE CAR YOU STARTED HAVING ISSUES WITH A NEW CAR BUY DON'T WORRY ABOUT IT THE ANSWER WILL BE: HOW MANY MILES THE CAR HAS? I SAID I BOUGHT IT A WEEK A GO? OH STILL IN WARANTY.. WHAT A JOKE!!!! ARE YOU KIDDING ME? SPEND MORE THE 7 TIMES ALREADY IN THE SERVICE DEPARTMENT WITH A NEW CAR!!!! PLEASE REMOVE THAT ONLY STAR.. YOU DON'T DESERVE IT AT ALL I WANT TO RETURN THE CAR I DON'T CARE THE COST... I DON'T WANT TO THE A FORD CAR PARKED IN MY GARAGE.

Made a purchase on a 2020 ST Ford Explorer what a great truck . My experience was fantastic Treavor was so enthusiastic about all the features it had. The presentation from Chase was so wonderful everything was picture perfect he goes above and beyond to make sure you Love it ♥️ Thank you for you expertise. These Guys go the extra mile great customer service great at there jobs .

If I can, I would give this place no stars at all. It doesn’t even deserve a single star! This week, we were speaking with an employee named Jesus O. We were set to see a vehicle with him. We communicated via email the whole time and he made it seem like everything was fine. We updated him of the estimated time we would get there since we lived pretty far away and there was so much traffic driving up to the dealership. He said no problem and that he’ll see us there. Well guess what? When we got there, another employee told us that Jesus WAS ACTUALLY NOT THERE. (Ok weird) Then, the second employee showed us the vehicle we were interested in, let us be for a couple of minutes then came back to tell us the vehicle was already sold.... I am not bitter about the vehicle being bought by someone else. What bothers us is the fact that Jesus O. made us drive ALMOST 2 HOURS to the dealership just to get there to be ghosted and be told that what we came for is actually not available anymore after we wasted our time and money on gas. It is COMPLETELY UNACCEPTABLE. I have worked with customer service and it does not take effort nor time to simply send a message to update your clients. He could have saved us so much time rather than having us drive almost 2 hours, then not show himself and have someone else do the job of telling us. That definitely is not a professional way to handle situations. SO IF YOU DO NOT WANT TO BE DECEIVED AND DISRESPECTED, PLEASE STAY AWAY FROM THIS PLACE. I hope this review helps you so you can save your time to spend in a place which is actually worth it.

My husband and I went In to look for a bigger car as our family Is growing, Mike and George not only allowed us to trade our current vehicle but gave us a 1.9% Interest and a super low payment for our new car!! W have the worst credit and they helped us and worked with our budget and literally gave us a new car for a super awesome deal!! I will definitely reccoment this dealer to anyone who ask!

Called about a truck that was on order. I was told to come in the next day to purchase the truck. After talking about price, I wanted to contract on the truck and leave a deposit. After my salesperson talk with management, I was informed that I could not contract on the truck until it arrived. The truck was due to arrive about 7 days later on 5 Sep. On 13 Sep I was told the truck would arrive on the 15th. I had to call after the 15th to ask for information, the dealership provided nothing. Now it is 28 Sep, no truck and poor communication. There is no way this dealership will ever get my business on this vehicle or any in the future. Not sure what they are in business to do. Very disappointed, they made it hard to buy a vehicle, very strange.