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4.8
1214 lifetime reviews.
  • Great services. Clean facilities.

    Purshased Ford Flex 2015 The service was great felt very comfortable. Like a home welcomed. Staff very professional. Great positive attitude. Ve...


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    Purshased Ford Flex 2015 The service was great felt very comfortable. Like a home welcomed. Staff very professional. Great positive attitude. Very efficient, making sure all needs were being met. Thank you to Michael in the finance department for his great effort did fantastic. I felt like I was talking to a good friend.Liked that great up beat sense of humor. Thanks to Rich Gowdy for being great with my family. Did a great job. Awesome experience with two very professional gentleman. Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • The Best Service I Jave Ever Had !!! Thank you !!

    So I was driving by the Vista Ca North County Ford dealership and my car failed. I put my car in neutral and ended up at the front door of the dea...


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    So I was driving by the Vista Ca North County Ford dealership and my car failed. I put my car in neutral and ended up at the front door of the dealership. At about 7pm -ish is when I came to a stop and tried to get the car started. I turned around and found an employee asking if everything was OK and could he help. He gave me a jump and stood with me till we both came to the conclusion that the car was not going anywhere. I climbed out the car after assessing the situation to this same employee with a pen and an envelope for the night owl drop box, for service. I was taken care of by this employee and dealership so well that a practiced script couldn't have been executed better!!! I received a call from the service person James, the next morning , with the diagnosis. James was very professional and was creative with benefits that helped with my decisions and pocket book !! I'm coming here for all my services and purchases from here on out !! I will recommend this dealership to everyone I know and speak to !! Thank you TEAM NORTH COUNTY FORD !! GREAT JOB!! Paul Daerr

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Horrible Communication and Care

    I went in to get a recall and oil change for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done...


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    I went in to get a recall and oil change for my focus ST on Monday 5/22 at 10:45. I had an appointment with Shannon and they said it would be done at 2pm. I had to call at 4:05 to find out if my car was done or if they would get a hold of me. I get a voicemail at 4:30 saying they would need to keep the car to finish up some of the work because they had a hiccup. They would take care of it tomorrow and if I had a question to call by 5:30. 5/23 I called around noon to find out if it was going to be done. I get a call at 2:17 to give me an update and to give her a call before 4pm. Again, about an hour window to call back. I called back and left a message with her and the service manager to get an update. nothing. 5/24 I call at 4:03pm to see if I can pick it up and leave her a message. call right back and leave the service manager a message. I get a hold of the receptionist who told me she was sick and she would have the service manager call me back...nothing. 5/25 I call at 11:49 and leave her a voicemail. Left another at 11:53 for the service manager. I call back at 1:09 and demand to talk to someone. Shannon gets on the phone and I ask whats going on.. she said, "she left me a few messages"...I said, "after I called you and only on monday and tuesday... nothing yesterday or today. It was supposed to be done days ago and you haven't updated me or anything." She said, "the entire computer system shut down and it won't be ready until hopefully the end of JUNE!" WHAAAT! I was told monday and then overnight a part and now its late june and you guys haven't let me know or tried to offer a car in the mean time? My buddy had to drop me off multiple times and use his car since I work sales. She said good news I did the paper work to get you a rental, you can go to hertz and put a 50 deposit down and get one until its fixed...I was shocked... You don't need me to come in or get this figured out? nope. I said ill be right in. Talked to Scott the owner who was very nice and cordial, but couldn't help with compensation, but gave me the number for ford to call later...I told him I had already planned on doing a performance package and bought some oil packages. He said after I get it back he would try and help do it at cost if I was still interested. Save a couple hundred bucks if I do, but doesn't really help the next month or if I don't do it. He asked if I had a rental car and I told him what she told me...He said he would be right back and get me one. Hertz didn't have any on hand and would be an hour to get one.. They have a F-150 in the meantime. I said fine, until they have a car that will work. He walked me over and I heard the service manager say damn, it doesn't have gas. He told a guy to go ASAP and get it done in 5 minutes...In the meantime I asked parts about the Performance upgrade they had on ford website and he had no clue what it was or what it cost. I asked service and they told me to go to parts. I guess nobody knows the parts they sell and what seemed like a pretty easy question as far as to what they normally charge. While I was waiting I wanted to check on my car and get my house key. She told me where it was and I find it outside with the windows down! I asked her and she said they bring it in at night.. I said the windows are still down most of the day and is going to be for a month! I go back to talk to Scott the Owner that the windows are down and it's been almost an hour with them only saying it's getting gas. It's less then 3 minutes away to the station! He says ok. I walk back over to service and he comes in to figure something out with the windows. They will find a way or put it inside across the street. Ok I finally get the loaner truck and go home. I call the number and it's the wrong number. I call back and he's already gone, but they found the mistake. Last number was written wrong. I get a hold of him and he says he needs to verify with ford. He sent me back to set an APPOINTMENT! Now its closed

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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