Reviews
Great service advisor by the name of Donna W.
Great service advisor by the name of Donna W., very helpful and knowledgeable. She always goes above and beyond to ensure your vehicle is taken care of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ALG- Thank you for the great response about Donna's expertise and helpful nature! We are grateful for your appreciation and support!
Great 👍
Great customer service from all employees and great
Great customer service from all employees and great experience with Donna the service advisor, very satisfied with everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the wonderful feedback of Donna and the team's efforts to ensure your satisfaction.
Excellent dealership
Still a top notch dealership. Gino is one of the best service techs you can find. They’re always pleasant and on time and respectful. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary- Thank you for the top notch review of Gino and the team!
My First service experience at Lindsay Cadillac was
My First service experience at Lindsay Cadillac was Awful. I dropped my car for service, when I returned to pick it up I saw 3 people in my car and used it like uber. I never go back to this place again and not recommend it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing your disappointments to our attention. Please contact Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628 for assistance in resolving your concerns.
Michell Perez is an outstanding service representative,
Michell Perez is an outstanding service representative, who customarily, provides service to me and my vehicle. She is a pleasant consummate professional who in coordination with the technical staff ensures my vehicle is appropriately cared for. Lindsey has serviced my vehicle since purchased it from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cowboy6- We are pleased to have earned your continued support throughout the years and happy that Michelle consistently ensures high quality customer service! Thanks!
Great service
Great service, professional staff. Always helpful. Had parts in stock and I got my vehicle back the same day. Will only have my vehicle repaired at Lindsay Cadillac
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent, Donna! Thank you for choosing Lindsay Cadillac and we are thrilled to have exceeded your expectations.
My service experience at Lindsay Cadillac was yet again
My service experience at Lindsay Cadillac was yet again exceptionally perfect. I owe a great deal of my consistent perfect service visits to date to my Service Agent, Gino Pellegrino. Gino is always personable, patient, is thoroughly knowledgeable of my vehicle and most especially is always fun to visit with. Also I can say with confidence that Gino and the entire staff at Lindsay Cadillac of Alexandria, Virginia are the very best service staff I've experienced in nearly a decade of my services there. Gino and everyone there provide the highest professionalism and always make you feel like being a part of a family ~ Thank You, Thank You Gino and the rest of the staff at Lindsay Cadillac of Arlington, Virginia ! ! ~ Again Gino, and all of you, all are the very best ! ! Benjamin C Vogler Arlington, Virginia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Benjamin- Thank you for your very genuine remarks and review of Gino and the team! We are proud to have earned your respect and continued loyalty! We will certainly be sharing your feedback with the team. Safe travels.
Great Service
Always provide excellent service. Service advisor is incredible always keeping me updated on progress of my vehicle and forewarn me if there are any issues not covered under warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr Jones- Thank you for the 5 star rating! We appreciate your business.
Donna Wozniak did an excellent job as usual!
Donna Wozniak did an excellent job as usual! She listened to me and took care of all issues. I have counted on her excellent service over the years!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very disappointed with the wait time (4 hrs.
I was very disappointed with the wait time (4 hrs.) and non-communication regarding the results of the diagnostic test. The results of the test were not explained (verbally) to me. The only discussion was regarding the tire sensor replacement; and I was aware prior to coming in that the sensor needed to be looked at. I was given an action plan report of what the technician discovered. In the past, I'm usually made aware of the findings and given an opportunity to get the repairs done or wait and have the work done at a later date. No discussion was had. I live quite a distance from Lindsay which is why I usually wait on my vehicle. I've owned several Cadillacs, all purchased brand new from Lindsay, and have never had this type of service before. I realize you recently moved to the Duke Street location, but that is not an excuse for the service I experienced on 10/14/2022. However, Donna was very gracious and polite, but I am very disappointed that the service is not as it used to be on Kenwood Ave. I hope Lindsay can return to its once exemplary service of long ago.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Toni- Thank you for your continued loyalty to Lindsay Cadillac and kind acknowledgement of Donna's efforts. We do understand your frustration with our temporary move but are excited to be in the transition to making our facilities even better for our customers! Please accept my apologies for any inconvenience this may have caused. I am available to further assist you and can be reached at Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628