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Lindsay Cadillac

(808 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2023 state dealer award
View 11 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(808 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lindsay Cadillac from DealerRater.

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Great service advisor by the name of Donna W.

Great service advisor by the name of Donna W., very helpful and knowledgeable. She always goes above and beyond to ensure your vehicle is taken care of.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

ALG- Thank you for the great response about Donna's expertise and helpful nature! We are grateful for your appreciation and support!

Consumer response

Great 👍

Great customer service from all employees and great

Great customer service from all employees and great experience with Donna the service advisor, very satisfied with everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the wonderful feedback of Donna and the team's efforts to ensure your satisfaction.

Excellent dealership

Still a top notch dealership. Gino is one of the best service techs you can find. They’re always pleasant and on time and respectful. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mary- Thank you for the top notch review of Gino and the team!

My First service experience at Lindsay Cadillac was

My First service experience at Lindsay Cadillac was Awful. I dropped my car for service, when I returned to pick it up I saw 3 people in my car and used it like uber. I never go back to this place again and not recommend it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for bringing your disappointments to our attention. Please contact Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628 for assistance in resolving your concerns.

Michell Perez is an outstanding service representative,

Michell Perez is an outstanding service representative, who customarily, provides service to me and my vehicle. She is a pleasant consummate professional who in coordination with the technical staff ensures my vehicle is appropriately cared for. Lindsey has serviced my vehicle since purchased it from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cowboy6- We are pleased to have earned your continued support throughout the years and happy that Michelle consistently ensures high quality customer service! Thanks!

Great service

Great service, professional staff. Always helpful. Had parts in stock and I got my vehicle back the same day. Will only have my vehicle repaired at Lindsay Cadillac

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Excellent, Donna! Thank you for choosing Lindsay Cadillac and we are thrilled to have exceeded your expectations.

My service experience at Lindsay Cadillac was yet again

My service experience at Lindsay Cadillac was yet again exceptionally perfect. I owe a great deal of my consistent perfect service visits to date to my Service Agent, Gino Pellegrino. Gino is always personable, patient, is thoroughly knowledgeable of my vehicle and most especially is always fun to visit with. Also I can say with confidence that Gino and the entire staff at Lindsay Cadillac of Alexandria, Virginia are the very best service staff I've experienced in nearly a decade of my services there. Gino and everyone there provide the highest professionalism and always make you feel like being a part of a family ~ Thank You, Thank You Gino and the rest of the staff at Lindsay Cadillac of Arlington, Virginia ! ! ~ Again Gino, and all of you, all are the very best ! ! Benjamin C Vogler Arlington, Virginia

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Benjamin- Thank you for your very genuine remarks and review of Gino and the team! We are proud to have earned your respect and continued loyalty! We will certainly be sharing your feedback with the team. Safe travels.

Great Service

Always provide excellent service. Service advisor is incredible always keeping me updated on progress of my vehicle and forewarn me if there are any issues not covered under warranty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Mr Jones- Thank you for the 5 star rating! We appreciate your business.

Donna Wozniak did an excellent job as usual!

Donna Wozniak did an excellent job as usual! She listened to me and took care of all issues. I have counted on her excellent service over the years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I was very disappointed with the wait time (4 hrs.

I was very disappointed with the wait time (4 hrs.) and non-communication regarding the results of the diagnostic test. The results of the test were not explained (verbally) to me. The only discussion was regarding the tire sensor replacement; and I was aware prior to coming in that the sensor needed to be looked at. I was given an action plan report of what the technician discovered. In the past, I'm usually made aware of the findings and given an opportunity to get the repairs done or wait and have the work done at a later date. No discussion was had. I live quite a distance from Lindsay which is why I usually wait on my vehicle. I've owned several Cadillacs, all purchased brand new from Lindsay, and have never had this type of service before. I realize you recently moved to the Duke Street location, but that is not an excuse for the service I experienced on 10/14/2022. However, Donna was very gracious and polite, but I am very disappointed that the service is not as it used to be on Kenwood Ave. I hope Lindsay can return to its once exemplary service of long ago.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Toni- Thank you for your continued loyalty to Lindsay Cadillac and kind acknowledgement of Donna's efforts. We do understand your frustration with our temporary move but are excited to be in the transition to making our facilities even better for our customers! Please accept my apologies for any inconvenience this may have caused. I am available to further assist you and can be reached at Sargio Desdunes, Service Director, sargio.desdunes@lindsaycadillac.com, 703-647-8628