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My husband and I experienced excellent service at Lindsay Chevrolet of Woodbridge. First of all, the welcome when we arrived made us feel so much at home.... The courtesy here rivals only the courtesy I have experienced when shopping in Japan (the "irrashaimase" welcome). Then meet Daniel Mattison and I assure you, you will drive away with the car of your dreams! He is extremely professional, totally friendly and well-versed. He will openly explain all about the vehicle of your interest with much ease. You might even forget and think you are having a conversation with an old friend. A look at his desk which is loaded with excellence awards explains it all. Long story short, while my husband drove in the car we had come in, I drove away with my newly acquired beautiful Chevy Volt 2017 and I just love it. I highly recommend this dealer and if I could give more than 5 stars, they deserve it.
Good afternoon. My wife's Chevy Traverse recently had a low tire pressure issue. She took it to a Chevy dealer in Manassas who put air in the tire for... no charge but did not find a nail or problem. Three days later my wife took the Traverse to our regular dealer, Lindsay in Woodbridge and asked to have her tire looked at because it was low again. Again the nice people put air in the tire, said they saw nothing upon exterior inspection and sent her on her way. Today I made her an appointment for 10:00 for tire repair. She was a couple minutes early. There were no other customers and 7 people working in Service. No one asked to assist her. She stood for approx 10 min. A sales man walked up and chatted w/ her and she mentioned that no one in service was helping her despite her appointment. They immediately asked to help. When she explained her tire issue, and said that she had brought it in for the same tire issue a few days ago, the service rep argued with her and said she came for a GPS issue (yes that was mentioned but not the safety-of-driving issue of the tire that would not hold air, that she actually came in to have fixed). The overall time for diagnosing/patching her flat tire was 1:45. (Tire flats do not take that long to diagnose and repair). No one approached her during that time and provided a progress report or feedback, or asked her what kind of repair she preferred (plug, patch, new tire?). Lastly, I was quoted a price to repair her flat (diagnosis, plug, remount, and balance) of $39. They charged her $44 ($39 tax is $41.34). When the car was brought in for the 30,000 miles service a month prior we were also charged ~$40 more than the fee explained plus applicable tax. The sales man who sold us the car is always super nice, and most of the service people are really nice and helpful normally. My wife is steaming from her treatment today. She felt ignored, argued-with, kept in the dark, and overcharged (she felt like they treated her as a woman who was not smart enough to consult or treat as an equal). She may not return.
Thank you for taking the time to write us a review. Learning from every experience helps us provide you the very best in service. We would like the op...portunity to talk to you more about the events that transpired. Please contact Theresa Abelende-Theresa.Abelende@lindsaychevrolet.com directly so we can work on this together. Thank you again.
Best service, sales person Nelson Lopez and general manager Costlyn. Lindsay Chevrolet of Woodbridge I recommended on your next vehicle purchase with out... a doubt.
Thanks for the awesome review, Cristhian! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and... see us soon.
If I could give a lower review I would. I have bought several cars from different dealers over the years and this may have been the worst experience I... have ever had. We went in to look at 2017 Equinox and we had an appointment and the salesman we were supposed to meet with was with another customer and we were handed off to another salesperson. We may it abundantly clear when we came we had a budget and we needed to stay within it. So we took the vehicle out for a test ride and we liked it. So we decided to go through with the sale. Up until this point everything seemed fine. Then they took our information and came back with numbers that were over a hundred dollars a month outside of the budget we gave them. That's when the dance begun. Back and forth and they came back still $50 over our high end limit. Again we said that was out of our budget and they asked us to wait a minute. Did I mention they only wanted to give us $100 for our trade in for 2007 car when I traded another car a 2003 and got $500 6 months earlier. The 2003 was in far worse shape and mileage. Back to the main story. At this point my wife left and went outside to call our kids since we already been there 3 hours. When they came back again over budget I said thank you but no thank you and can I have my car keys back and tell me where our $100 trade in was. I was asked what it would take to get us to buy the car and again I reiterated our budget. The salesman left and I assumed was to get my keys but he sent the finance guy to speak with me. All of a sudden they found $400 extra for my trade and they were able to get the payment to my top end budget. We liked the vehicle so we reluctantly agreed. Then we spend another two hours waiting. Now comes the really great part. When we were finally ready to leave the dealership in the Equinox they did not show us how any of the new features worked. As we were driving home we noticed they never showed us the CarFax for the vehicle. Now I should have remembered to ask but I forgot. Then we realized they did not put the updated warranty information in the envelope since it was a certified pre-owned vehicle the warranties get extended. Nothing on that anywhere in our paperwork. Then we noticed the owner's manual packet they gave us was for the wrong vehicle. At this point I was ready to turn around but we discussed that we could call and get the information and manual we needed easily. So after numerous emails and calls that went unreturned. We realized we were never going to get the information. You would think that was the end of the story but its not. Since we did not get the CarFax we did not know the vehicle was a leased vehicle before. Why is this important you ask? Well, a leased vehicle will not allow you to connect to mychevy app which allows for navigation and music in the infotainment system. So, we now have a vehicle with basically no navigation and the only way to stream our music is to attach via bluetooth. We called another dealer and they said we should have been told and the only way to fix the problem would be to replace the radio. That's $2000. Again, the other dealer told us that we should have been told and it was not right. So, I am not dumping another $2000 to fix this. I doubt the dealer we bought this from will take care of it nor do I trust them to do so. So, Lindsay Chevrolet of Woodbridge should be avoided at all cost.
Robert, we have seen this review and are concerned with the experience you described. It is not our team's standard quality of service and I would lik...e to discuss what happened in greater depth if you are available. Please contact Theresa Abelende-Theresa.Abelende@lindsaychevrolet.com to get in touch so we can work towards an understanding. Thank you.
I give Franco 2 thumbs Up for his customer service and patients, we are not the easiest bunch but he was very accommodating. we love the traverse!
Thank you for giving our dealership such a marvelous rating! Feel free to call or stop by if there is anything else we can do for you.
Franco was very cool, had the 2 cars i was looking at for me ready when i showed Up with gas in them already. Over good service
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Traded in my car and grabbed a certified work van, a great set of guys over there at Lindsay , Franco was my salesman and was very helpful over the phone... and in person.
Thank you for reviewing the experience you had with Franco at Lindsay Ford. We're grateful for your continued support and are glad to hear that everyt...hing was taken care of quickly!
They need to change their pricing on the internet to include the BLAZER PACKAGE that you are forced to purchase. I paid for transfer of tags but did not... get the decals to go along with the new registration. Was not disclosed that the vehicle only came with one key..and was more and less laughed at when asking for a second key. Poor Customer Service
It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so... we may begin to move forward in a positive direction.
I made the 700 mile drive to buy a new truck from them because they were 10k less than the exact vehicle in my home state. Excellent customer service.... I will buy from them again.
Thank you for the wonderful review and for traveling to Lindsay Chevrolet from quite a distance, we appreciate your business. Thank you again for your... kind words and please feel free to reach out if you have any questions. Sincerely, Ms. Carney Link - Executive Assistant to the Dealer 703-580-7009 - email@example.com
Wendell made our trip painless! We had three small children with us and he made them feel welcome. It was a great experience for all of us!
Thank you for taking the time to share with us, Heather! The goal of the Lindsay Chevrolet team is to ensure a painless and enjoyable purchasing proce...ss for each of our customers. We're happy to read that you found what you wanted in such a timely manner. Please remember that we're always here to assist you with any future auto needs! Sincerely, Ms. Carney Link - Executive Assistant to the Dealer 703-580-7009 - firstname.lastname@example.org