Kearny Mesa Chrysler Dodge Jeep RAM

WORST first got a call and email from so called internet manager in his title and then get there and he is NOT a manager worst ever bait and switch.. told 5 different numbers for a truck and each time the price changed. Called for a manager and no one returns the call. Guess this dealership doesn’t care about selling a car.. going elsewhere!!! Watch out!!

Made a reservation to see the Pacifica Hybrid, with several email and phone communications with Anali. I tried to change the appointment time, but never got a response. So I showed up at the arranged time, and she wasn't there. Not working that day, in fact. Sat for a while in a worn-out waiting area with my family, while they looked around for the car to test drive. Clearly, they are not keen to impress. Made we worry that if a sale didn't motivate them, then I shudder to think about their quality of service. Alexis came and was great, very helpful in attitude and did the test drive with us. Ultimately, we want a car that's reliable, and service that is even more so. This dealership definitely didn't give me much assurance on the commitment to excellence.

I was pre-approved for financing and had my approval in hand. The floor manager wouldn't give me any information on pricing for a car without running my credit. He offered me a terrible rate- way worse than I had been approved for. He refused to acknowledge or accept my pre-approved financing. He also told me that his 7.8% rate was the best that I could do because of my bad credit. "Maybe come back next year when you have good credit"...... What? I had a 796 credit score.. Also, when we sat down to discuss the pricing of the vehicle, he added $3k to the price for "options it had"..... again.. what? Why would the price go up? I ended up using my bank financing and I bought a car from another dealership. It seemed like the manager thought, since I'm a woman, that I was stupid enough to fall for his lies. I was only stupid for walking into Rancho Chrysler jeep dodge.

Lazy, deceiving people. Will tell you what you want to hear to get the car sold. I was duped because I've had good experiences in the past with other dealerships but this one brings the skeeziness back to the car sales world. The vehicle I bought is nice but this dealership is not. Take it somewhere else folks.

Taking my other Jeep in for service. Friendly and professional. Ihad no issue with the service on the first Jeep. Rancho all the way! HUA!;!;

Great , friendliness, professional Employees! Will definitely recommend the dealership to friends and family. The sales man went above and beyond to help us find the right vehicle.

I visited the service center as a walk in. It was very busy.I waited only a few minutes before I was greeted by Mario Curiel who immediately provided excellent customer service. He made sure that my concern s were addressed Great job Mario!

Fantastic dealership, very good customer service. Appreciate how quick they were, would definitely purchase a vehicle from this dealership. Overall, it was a positive experience.

The service people are the best that I have ever experienced. Special thanks to Dave Greathouse for the extra effort he put in to obtain warranty coverage for me.

Billy and David are the guys to see.they are honest and up front. Ang the mechanics Briggs and Shorty are the bomb. I always have my vehicles serviced here.