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Norm Reeves Toyota San Diego

4.4
(531 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 10:00am–8:00pm Closed

Reviews

4.4
(531 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Richard Pomplun was super helpful in the effort to get my

Richard Pomplun was super helpful in the effort to get my Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a solution to getting my car fixed instead of having to wait weeks for a back-order part.

5.0

Richard Pomplun was super helpful in the effort to get my

Richard Pomplun was super helpful in the effort to get my Toyota Corolla serviced. He was patient and knowledgeable as I asked many questions. I really appreciated that he went above and beyond to find a solution to getting my car fixed instead of having to wait weeks for a back-order part.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Sales Rep Arvind was outstanding helpful since the moment

Sales Rep Arvind was outstanding helpful since the moment we got there was never insistent got us what we wanted and went above and beyond with customer service will definitely send customers there way thank you Norm Reeves and Arvind for all your help.

5.0

Sales Rep Arvind was outstanding helpful since the moment

Sales Rep Arvind was outstanding helpful since the moment we got there was never insistent got us what we wanted and went above and beyond with customer service will definitely send customers there way thank you Norm Reeves and Arvind for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Fantastic service at the dealership.

Fantastic service at the dealership. Adrian, he did great job, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

5.0

Fantastic service at the dealership.

Fantastic service at the dealership. Adrian, he did great job, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Mark Anthony was incredible to work with.

Mark Anthony was incredible to work with. I was looking for a specific 2024 Sequoia and Mark worked his magic. He was communicating with me the whole time from when it was being built, to when it was finished and when the delivery date to the dealership was supposed to happen. When I got there at the dealership, Mark was great from beginning to end. Working with him was a pleasure. I also had a great experience with the finance manager Luis as well. One of the best car buying experiences I have had. I will be buying my next Toyota from the team here and referring anyone I know to these guys!

5.0

Mark Anthony was incredible to work with.

Mark Anthony was incredible to work with. I was looking for a specific 2024 Sequoia and Mark worked his magic. He was communicating with me the whole time from when it was being built, to when it was finished and when the delivery date to the dealership was supposed to happen. When I got there at the dealership, Mark was great from beginning to end. Working with him was a pleasure. I also had a great experience with the finance manager Luis as well. One of the best car buying experiences I have had. I will be buying my next Toyota from the team here and referring anyone I know to these guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3.0

I have had this car for 3 weeks and it is still full of

I have had this car for 3 weeks and it is still full of gas. This is great! My frustration comes as a result of one of the Norm Reeves sales persons was less than forthcoming/lied about ease of EV filling stations, car return policy, and will not return calls and emails. He even told me to meet him at the dealership the Monday after buying the car to discuss some details, but never showed up and did not return emails/calls. I’m an older person who had never driven a hybrid vehicle before and was hesitant to buy one. Sales person made it seem easy. He told me to just take New RAV4 Prime home and plug it in to the dryer outlet. Also said it’s easy to fill up at any EV station. However, the EV stations like EVGo don’t fit the new Toyota RAV4 Prime. You have to find a station that fits your car, none of which are convenient to me. You need an adapter which is costly. I’m still figuring out which one to buy on Amazon; Reeves parts does not know which adapter fits. Am having a licensed electrician install an EV electric line from my beaker box to where the car is which is very costly. I can’t just plug the car in to the dryer outlet as it is too far from the parking area. Very frustrating. Why didn’t the salesman mention this? Had he just said something I could have saved time, energy, and frustration. The dealership ought to supply the correct adapter with the sale of the vehicle. I can’t see traveling long distances and not having EV filling stations along the way that fit this car. It’s crazy. They do supply one that fits a 110 only which does work, but takes many hours to fully charge (usually over night). In addition, this new vehicle had to be towed in to Norm Reeves after only 2 days of buying it due to a malfunction of the alarm system. Service had to remove the tracking system, said a refund was forthcoming (as did the finance department), but no refund came. I would like to return this car. Not a good experience so far.

3.0

I have had this car for 3 weeks and it is still full of

I have had this car for 3 weeks and it is still full of gas. This is great! My frustration comes as a result of one of the Norm Reeves sales persons was less than forthcoming/lied about ease of EV filling stations, car return policy, and will not return calls and emails. He even told me to meet him at the dealership the Monday after buying the car to discuss some details, but never showed up and did not return emails/calls. I’m an older person who had never driven a hybrid vehicle before and was hesitant to buy one. Sales person made it seem easy. He told me to just take New RAV4 Prime home and plug it in to the dryer outlet. Also said it’s easy to fill up at any EV station. However, the EV stations like EVGo don’t fit the new Toyota RAV4 Prime. You have to find a station that fits your car, none of which are convenient to me. You need an adapter which is costly. I’m still figuring out which one to buy on Amazon; Reeves parts does not know which adapter fits. Am having a licensed electrician install an EV electric line from my beaker box to where the car is which is very costly. I can’t just plug the car in to the dryer outlet as it is too far from the parking area. Very frustrating. Why didn’t the salesman mention this? Had he just said something I could have saved time, energy, and frustration. The dealership ought to supply the correct adapter with the sale of the vehicle. I can’t see traveling long distances and not having EV filling stations along the way that fit this car. It’s crazy. They do supply one that fits a 110 only which does work, but takes many hours to fully charge (usually over night). In addition, this new vehicle had to be towed in to Norm Reeves after only 2 days of buying it due to a malfunction of the alarm system. Service had to remove the tracking system, said a refund was forthcoming (as did the finance department), but no refund came. I would like to return this car. Not a good experience so far.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Received fantastic service at this dealership.

Received fantastic service at this dealership. Simone, the express service advisor was amazing- efficient, organized and thorough. Will definitely return to have my car serviced here in the future.

5.0

Received fantastic service at this dealership.

Received fantastic service at this dealership. Simone, the express service advisor was amazing- efficient, organized and thorough. Will definitely return to have my car serviced here in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

I am not someone who often leaves reviews, but I wanted

I am not someone who often leaves reviews, but I wanted to make sure Rosalina is recognized for being the awesome service advisor she is. For years, we took our vehicles to another dealership for service and repairs. I decided to try Norm Reeves because it is close to work and the prior service advisor did not get back to me to schedule the follow up appointment he suggested. Rosalina is the reason we now come to Norm Reeves. She is prompt, professional, responsive, up front, and easy to work with.

5.0

I am not someone who often leaves reviews, but I wanted

I am not someone who often leaves reviews, but I wanted to make sure Rosalina is recognized for being the awesome service advisor she is. For years, we took our vehicles to another dealership for service and repairs. I decided to try Norm Reeves because it is close to work and the prior service advisor did not get back to me to schedule the follow up appointment he suggested. Rosalina is the reason we now come to Norm Reeves. She is prompt, professional, responsive, up front, and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Simona Teslenko checked in my car and made sure all of my

Simona Teslenko checked in my car and made sure all of my concerns were addressed today. She was thorough and pleasant and I would absolutely work with her again. Overall, I have had good experiences at Norm Reeves, making them worth the drive past two other Toyota dealers.

5.0

Simona Teslenko checked in my car and made sure all of my

Simona Teslenko checked in my car and made sure all of my concerns were addressed today. She was thorough and pleasant and I would absolutely work with her again. Overall, I have had good experiences at Norm Reeves, making them worth the drive past two other Toyota dealers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Mark Anthony helped me get the exact car I wanted - an

Mark Anthony helped me get the exact car I wanted - an automatic 2024 Premium GR-86 in Raven black. A lot of other dealerships said that I should get a different color or go with the manual, one dealership even said they didn’t allow test drives of the GR-86. Mark called me, told me to come in and test drive the car and if I loved it him and the Norm Reeves dealership would find the car I wanted and get it for me. Sure enough the test drive was great, and the dealership traded one of their cars to another dealership in exchange for my GR-86. Mark picked it up for me and picked me up in my new car from my work. He went above and beyond and was very low pressure the entire time, making it an enjoyable experience!

5.0

Mark Anthony helped me get the exact car I wanted - an

Mark Anthony helped me get the exact car I wanted - an automatic 2024 Premium GR-86 in Raven black. A lot of other dealerships said that I should get a different color or go with the manual, one dealership even said they didn’t allow test drives of the GR-86. Mark called me, told me to come in and test drive the car and if I loved it him and the Norm Reeves dealership would find the car I wanted and get it for me. Sure enough the test drive was great, and the dealership traded one of their cars to another dealership in exchange for my GR-86. Mark picked it up for me and picked me up in my new car from my work. He went above and beyond and was very low pressure the entire time, making it an enjoyable experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Simona did a great job today, quick, professional, and

Simona did a great job today, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

5.0

Simona did a great job today, quick, professional, and

Simona did a great job today, quick, professional, and friendly. I recommend this dealership and advisor for service needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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