Norm Reeves Toyota San Diego

Stephen, the servicing advisor, was excellent. He thoroughly explained the situation and the estimate of cost. He was very courteous. The repairs were... about 1 1/2 hours, less than 2 hours he estimated originally.

I’ve been car shopping for a few weeks now and I have a specific vehicle and color that I’m interested in so I reached out to a few dealerships including... Norm Reeves. Their sales associate Shahad Adil has been emailing me and I told her exactly what model and color I wanted. On 10/30/19 she emailed me this: “I need to sell 2 cars buy today and tomorrow so I got you a very aggressive deal on the 2020 Camry Hybrid SE in Black MSRP $31,263. I'll do 27,825. That offer god for today and tomorrow. can you make it in today ?” So I told her I was interested and that I could leave work early with permission from my supervisor to make this deal. I called the dealership to speak to her and let her know I was on my way but she was with another customer so I spoke to her manager, Dave Holmerud and he told me to head on down to the dealership so we could make the deal. I got there after driving though an hour of rush hour traffic and when I got there she handed me a quote of the price $4000 over the original out the door price she offered me. So I asked her to give me the original quote we agreed upon. Once she gave me that she wanted to run my credit but I said I wanted to see the vehicle and it’s condition first before taking any final steps. She then proceeds to tell me that they don’t even have this vehicle at their dealership and they are trying to dealer trade for it with Toyota of Temecula. At that point I’m already pretty upset because I had left work at the beginning of my shift only to have been mislead to believe that the vehicle was already in their possession. I told her that there was no way I would let her run my credit or sign any paperwork without seeing the vehicle first. Her manager Moises Pimentel then spoke to me and told me that they would try to get the vehicle there tonight. I expressed to him that I have already lost hundreds of dollars in wages having left work early due to Shahad’s deceptive tactic to make a sale she couldn’t even deliver on. Shortly after he let me know that they could not get it in tonight and that they would get it tomorrow and bring it to my place of employment so that I could see the vehicle then we could sign documents and make it official once I was available to come in to the dealership again. He spoke with Dave on the phone and they agreed to compensate me for my time lost at work by knocking it off the price. Hesitantly, I agreed. The next day I waited all morning and afternoon for an update. I called in at 3 pm to see if I was still going to see the car today and was told that Shahad was busy and they would call me back. After an hour and a half of no response I called again and asked to speak to a manager. I was told that I would get a call back once again. Of course I didn’t get a call back. My boyfriend who has been accompanying me to all my meetings with various dealerships decided to call them and let them know that we are furious and no longer interested in doing business with them. They told him that the car was no longer available and that Temecula has already sold it. Which was a complete lie because I had just gotten off the phone with a manager at Temecula who actually offered to show me the exact vehicle and I confirmed the VIN number was the same vehicle Shahad was promising me. As soon as he got off the phone with them I get a call from Shahad. She acts like they have done nothing wrong and I proceed to tell her that she has been nothing but deceptive about the deal. She kept playing dumb and asked who told me that the car was available and I reminded her angrily to look over all her deceptive emails that implied that she had the 2020 Black Camry Hybrid SE. She did not apologize at all so I told her I wanted to speak to a manager. She lied again and said that he had gone home for the day because 30 seconds after I hung up on her I received a call from their internet sales manager Greg. All things considered he was apologetic.

George Reyes was the salesperson who helped me during the time it was in San Diego Toyota. Mr. Reyes was very attentive with my needs and was very professional.... After we had closed the deal, Mr. Reyes continued to show exceptional customer service and two days after I had bought the vehicle, he called to follow up with me to make sure that I was happy and everything with the vehicle was working properly. HAPPY CUSTOMER!

Excellent customer service and friendly. They were efficient and kept me informed as promised. I had it dropped off by tow truck. Left my key in the... box and received an early call to begin the inspection.

I bought this truck from the same place I take it to be serviced. I LOVE this great little/big truck. 4WD people thought it was.

Had my service done a few days ago and Javier was very helpful will be returning to have my service done there thank you so much

The staff was very friendly and accommodating. The oil change was also pretty quick. They sent me a reminder for the appointment. I also like the waiting... area

Q is wonderful! He has consistently provided excellent customer service! Q is knowledgeable and always put the needs’ of the customer first. Thanks for... everything!

Great job,excellent customer service, they give us a good deal I will recommentd to my friends and family and my family we all have toyota.

great Facilities , good service, lots of new and used cars. the customer service advisor was very good at what he does . I took a stroll and wasn't pressured... by any of the sales people