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Torre Nissan

4.5
(263 reviews)
Visit Torre Nissan
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–3:00pm
Sunday 10:00am–7:00pm Closed

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New (877) 745-9292 (877) 745-9292
Used (877) 539-6321 (877) 539-6321
Service (877) 554-9814 (877) 554-9814

Inventory

See all 196 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Our goal is to give you the most stress-free purchasing experience. Check out our vast online inventory or go ahead and build a vehicle you would like which we will find for you. Stop by and see why the Coachella valley has chosen Torre Nissan for over 20 years. We are known for having one of the widest selections of new Nissan cars to choose from in the Coachella Valley and Inland Empire.
Torre says YES!

Service center

Phone number (877) 554-9814

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:00pm
Sunday
Closed

Meet our employees

View all 5 employees View less employees

Reviews

4.5
(263 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Torre Nissan from DealerRater.

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5.0

I went to Torre Nissan for an oil change, and ended up

I went to Torre Nissan for an oil change, and ended up leaving with a new car! Josue helped me, and did a fantastic job through all the process! Thank you!

5.0

I went to Torre Nissan for an oil change, and ended up

I went to Torre Nissan for an oil change, and ended up leaving with a new car! Josue helped me, and did a fantastic job through all the process! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gee, thank you for taking the time to leave a review for us at Torre Nissan. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Torre Nissan!

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5.0

Enrique on service took excellent care of me !

Enrique on service took excellent care of me ! Hands down fantastic service thx again Torre Nissan

5.0

Enrique on service took excellent care of me !

Enrique on service took excellent care of me ! Hands down fantastic service thx again Torre Nissan

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. Please let us know if there is anything else we can do for you; we are more than happy to help! We hope you have a wonderful day!

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5.0

I'm glad I chose Nissan.

I'm glad I chose Nissan. I walked in there, told them what I was sort of looking for and next thing I knew I was looking at my new car. The only hard part was to select what color I wanted it in. Thank you!!!

5.0

I'm glad I chose Nissan.

I'm glad I chose Nissan. I walked in there, told them what I was sort of looking for and next thing I knew I was looking at my new car. The only hard part was to select what color I wanted it in. Thank you!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jessica, we're happy you found our staff to be so supportive during your experience here at Torre Nissan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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5.0

Ii had both my Vehicles serviced at Torre Nissan recently

Ii had both my Vehicles serviced at Torre Nissan recently by my go to service manager Juan Castillo, as always delivered exceptional service. Thank you Juan ! Cecilia (Customer Service Manger) it was great talking with you too !

5.0

Ii had both my Vehicles serviced at Torre Nissan recently

Ii had both my Vehicles serviced at Torre Nissan recently by my go to service manager Juan Castillo, as always delivered exceptional service. Thank you Juan ! Cecilia (Customer Service Manger) it was great talking with you too !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Manny, we are very happy to have provided you with such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Stay positive and have a wonderful day.

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1.0

If there was the ability to giver lower than one star I'd

If there was the ability to giver lower than one star I'd give it. My experience with Torre Nissan Service center was terrible. It started off with when I dropped my car off, the person that was supposed to give me updates on my vehicle passed me off to someone else I didn't even meet. Later that day it was getting closer to the end of business and no update. I called and no one wanted to help me, I had to speak to the person I hadn't met. After insisting I get an update, someone finally tells me "Oh, we have to call Nissan to see how to go about the repair it won't be ready today." I'm sorry aren't you Nissan, who could you be calling? The 2nd day begins and still no update, I'm provided a link so I can track the progress of my vehicle. The link says they haven't checked it in, I call again. This time I have to ask specifically for the person who I hadn't met. They tell me that they found out what's wrong and it'll be $750. Tough pill to swallow but I have to get it done. They tell me we'll try to have it done for you by end of day. Once again end of business and no phone call, the tracker has not been updated. I call and no one is able to tell me what's going on with my car since the person I haven't met is gone for the day. Incredibly frustrated, I have to call back the next day around the afternoon and what do you know, it is their day off. No handoff to anyone else, and no phone call with an update. I then ask the person on the phone for an update and they can't provide me with one because the internet is down. Before I can finish my sentence of, "I'm frustrated because it's been three days" they interrupt me and say in the most condescending tone"I apologize sir without the internet we have nothing". I hang up and wait a few hours to see if their internet gets fixed, I finally call back around 3pm and my car is finally ready. I ask if I can go right then, and they say no just wait an hour so I do. I've already waited 3 days. I show up and they hand me my keys and paperwork. I go to my car to turn it on, and there is no gas left in the tank. I go back to the service advisor and they say well you should be able to make it to the chevron next door. The service team has no empathy, no customer service, no timely updates. Just be a human. I'm afraid I will have to return in the future due to my distance from another Nissan service center. I am not looking forward to it.

1.0

If there was the ability to giver lower than one star I'd

If there was the ability to giver lower than one star I'd give it. My experience with Torre Nissan Service center was terrible. It started off with when I dropped my car off, the person that was supposed to give me updates on my vehicle passed me off to someone else I didn't even meet. Later that day it was getting closer to the end of business and no update. I called and no one wanted to help me, I had to speak to the person I hadn't met. After insisting I get an update, someone finally tells me "Oh, we have to call Nissan to see how to go about the repair it won't be ready today." I'm sorry aren't you Nissan, who could you be calling? The 2nd day begins and still no update, I'm provided a link so I can track the progress of my vehicle. The link says they haven't checked it in, I call again. This time I have to ask specifically for the person who I hadn't met. They tell me that they found out what's wrong and it'll be $750. Tough pill to swallow but I have to get it done. They tell me we'll try to have it done for you by end of day. Once again end of business and no phone call, the tracker has not been updated. I call and no one is able to tell me what's going on with my car since the person I haven't met is gone for the day. Incredibly frustrated, I have to call back the next day around the afternoon and what do you know, it is their day off. No handoff to anyone else, and no phone call with an update. I then ask the person on the phone for an update and they can't provide me with one because the internet is down. Before I can finish my sentence of, "I'm frustrated because it's been three days" they interrupt me and say in the most condescending tone"I apologize sir without the internet we have nothing". I hang up and wait a few hours to see if their internet gets fixed, I finally call back around 3pm and my car is finally ready. I ask if I can go right then, and they say no just wait an hour so I do. I've already waited 3 days. I show up and they hand me my keys and paperwork. I go to my car to turn it on, and there is no gas left in the tank. I go back to the service advisor and they say well you should be able to make it to the chevron next door. The service team has no empathy, no customer service, no timely updates. Just be a human. I'm afraid I will have to return in the future due to my distance from another Nissan service center. I am not looking forward to it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi Daniel, Hi Daniel, thank you for taking the time to let us know about your recent experience. We can assure you that we do not find this type of behavior acceptable. Thanks again for answering my phone call and letting us make this right. We look forward on seeing you next visit. Have a wonderful day!

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5.0

Great Service from Oscar!

Oscar is our go to guy! He was very honest with the work we needed done. We will always recommend Oscar for anyone looking for a great service guy. He and the Torre Team have great service!

5.0

Great Service from Oscar!

Oscar is our go to guy! He was very honest with the work we needed done. We will always recommend Oscar for anyone looking for a great service guy. He and the Torre Team have great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Maria Q, thank you for your kind review; we are happy to pass along your comments to the team here at Torre Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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1.0

I purchased a Certified Pre-Owned vehicle.

I purchased a Certified Pre-Owned vehicle. I was told the tires were brand new even though to be certified they only had to have a tread depth of 5/32. On the way home the car had a rough ride so I went back to the dealership. They inflated the tires to 36psi from 28psi. The next day the tire pressure warning lights were on so I took the vehicle to Discount Tire and had the tires inflated and checked. The front tires have a depth of 4/32 and the back 6/32. These tires are far from brand new as the salesman Joel claimed. AND they do not meet the Certified Pre-Owned standard. He then texted me and said “tires has to be new or like super barely used.” He also texted me that “4/32 is to(sic) low”. I’ve spoken to management and they are unwilling to accept any responsibility. I was told the GM only comes to this dealership on Wednesdays for meetings. I tracked him down as he is also the GM at the I10 Dodge dealership. He has yet to return my call. If they are willing to be untruthful about one thing how many more untruths are there? The car is the car. Good customer service and communication makes the difference and you will not find either at this dealership. If you have a choice, choose a different dealership.

1.0

I purchased a Certified Pre-Owned vehicle.

I purchased a Certified Pre-Owned vehicle. I was told the tires were brand new even though to be certified they only had to have a tread depth of 5/32. On the way home the car had a rough ride so I went back to the dealership. They inflated the tires to 36psi from 28psi. The next day the tire pressure warning lights were on so I took the vehicle to Discount Tire and had the tires inflated and checked. The front tires have a depth of 4/32 and the back 6/32. These tires are far from brand new as the salesman Joel claimed. AND they do not meet the Certified Pre-Owned standard. He then texted me and said “tires has to be new or like super barely used.” He also texted me that “4/32 is to(sic) low”. I’ve spoken to management and they are unwilling to accept any responsibility. I was told the GM only comes to this dealership on Wednesdays for meetings. I tracked him down as he is also the GM at the I10 Dodge dealership. He has yet to return my call. If they are willing to be untruthful about one thing how many more untruths are there? The car is the car. Good customer service and communication makes the difference and you will not find either at this dealership. If you have a choice, choose a different dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Reliable

Great service. Great prices. Was professional and was a pleasant experience. Was looking for a new car and was approved over the phone was quick and easy

5.0

Reliable

Great service. Great prices. Was professional and was a pleasant experience. Was looking for a new car and was approved over the phone was quick and easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mareycat, thank you so much for your positive comments about Torre Nissan! We are always more than happy to assist you if anything else comes up. Take care!

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5.0

Excellent service

I continue to service my car at Torre Nissan because they continue to provide excellent service! Always courteous and on time. I would highly recommend.

5.0

Excellent service

I continue to service my car at Torre Nissan because they continue to provide excellent service! Always courteous and on time. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Smileycb65, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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2.0

Did not get the service i requested.

I was supposed to get the recall for the Key, fixed. That did not happen. I also requested a Malfunction warning, be fixed. That did not happen. When i checked the dipstick for oil, i notice the oil feels gritty, despite an oil and filter change. Now I am investigating wether or not the oil,filter, and air filters were actually serviced.

2.0

Did not get the service i requested.

I was supposed to get the recall for the Key, fixed. That did not happen. I also requested a Malfunction warning, be fixed. That did not happen. When i checked the dipstick for oil, i notice the oil feels gritty, despite an oil and filter change. Now I am investigating wether or not the oil,filter, and air filters were actually serviced.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Cecelia, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.

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