Reviews
Write a reviewRipped off!!!
They will rip you off! Not trustworthy. Please check somewhere else if you need any service before taking your car to Infiniti of Apex. I would recommend Autozone or some other place for parts.
Ripped off!!!
They will rip you off! Not trustworthy. Please check somewhere else if you need any service before taking your car to Infiniti of Apex. I would recommend Autozone or some other place for parts.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are disappointed to hear that you did not have a more positive experience with us at Crossroads Infiniti Of Apex. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (919) 629-8700. We look forward to hearing from you.
Inattention of service drpt
Brought in qx80 for issues. While they did not find the cause, they left the back console disattached, they left some of their equipment in the car, left the carpeting pulled up, I guess where they did some trouble shooting. I didn’t notice any of this until I turned the corner out of the parking lot and there were crashing noises. I immediately came back to service, opened up the back doors and the trunk and found their mess. They did absolutely no final look-see before giving me my vehicle back.
Inattention of service drpt
Brought in qx80 for issues. While they did not find the cause, they left the back console disattached, they left some of their equipment in the car, left the carpeting pulled up, I guess where they did some trouble shooting. I didn’t notice any of this until I turned the corner out of the parking lot and there were crashing noises. I immediately came back to service, opened up the back doors and the trunk and found their mess. They did absolutely no final look-see before giving me my vehicle back.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent service experience
My scheduled service experience was excellent as usual. Every time I have my vehicle in for service I can count on a great customer service experience.
Excellent service experience
My scheduled service experience was excellent as usual. Every time I have my vehicle in for service I can count on a great customer service experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Barbie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Infiniti Apex service department
I drive a lot for my job (800+ miles a week). So my car needs regular maintenance almost every other month. I appreciate the staff in the service dept, and also the mechanics in the back, working to keep my Q50 running with really no major issues.
Infiniti Apex service department
I drive a lot for my job (800+ miles a week). So my car needs regular maintenance almost every other month. I appreciate the staff in the service dept, and also the mechanics in the back, working to keep my Q50 running with really no major issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
service department
even though I am closer to crossroads Infiniti of Raleigh, I prefer the service I receive from crossroads Infiniti of Apex. Jeff is always very helpful and professional....
service department
even though I am closer to crossroads Infiniti of Raleigh, I prefer the service I receive from crossroads Infiniti of Apex. Jeff is always very helpful and professional....
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Willie, we are so happy to read such a great review about Crossroads INFINITI of Apex! We do hope we can be of assistance in the future. Thank you and take care!
Service Department :)
I'm actually a little closer to Infiniti of Raleigh. But I take my car to Infiniti Apex for routine service, because I appreciate all the hard work from the guys/ladies there. No disrespect to Infiniti/Raleigh, of course.
Service Department :)
I'm actually a little closer to Infiniti of Raleigh. But I take my car to Infiniti Apex for routine service, because I appreciate all the hard work from the guys/ladies there. No disrespect to Infiniti/Raleigh, of course.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for choosing Crossroads INFINITI of Apex for your service needs! We value your business and look forward to your next visit! Take care!
Crossroads Infiniti of Apex
Service was above expectations. Michael Hernandez was very helpful, professional. Great service all around. Can't say anything negative.
Crossroads Infiniti of Apex
Service was above expectations. Michael Hernandez was very helpful, professional. Great service all around. Can't say anything negative.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
QX60 Crossroads Infiniti South, Apex NC
Great as always! Friendly staff members and quality service. Overall a great place to buy a car.
QX60 Crossroads Infiniti South, Apex NC
Great as always! Friendly staff members and quality service. Overall a great place to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amazing Dealership
This dealership has EXCELLENT customer service, cleanliness, and I would recommend it to 10/10 people!! The staff is also very friendly! Im glad I purchased my infiniti!
Amazing Dealership
This dealership has EXCELLENT customer service, cleanliness, and I would recommend it to 10/10 people!! The staff is also very friendly! Im glad I purchased my infiniti!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My QX56
Awsome Service at all times, positive actitude from service department, always taking care of the customers on all the aspects, keep up the good work.
My QX56
Awsome Service at all times, positive actitude from service department, always taking care of the customers on all the aspects, keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase