Huston Cadillac Buick GMC

Reviews

4.1 out of 5 4.1
39 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 11, 2018

    2011 buick routine maintenance , alligment, balance & rotate , oil change

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    March 29, 2018

    Mark provided me with an enjoyable experience. This dealership definitely acquired another life long customer. I look forward to working with Huston Cadillac... again in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • June 13, 2016

    My husband and I just stopped by this dealership on our way to Orlando, not expecting to buy anything right away. I was in the market for a new vehicle... but figured it would take a few weeks to look around and get a good price. Right away we were greeted with a smile, everyone at this place was so very friendly and willing to help. We worked with Hans Mathes and he was the best car salesman that I have ever encountered. He did not waste our time, he showed us exactly what we liked and what was in our price range. He was very patient with us and had some great recommendations. We found the car of our dreams and got a great deal. I usually hate purchasing a new car because of all the paperwork and wasting almost a whole day sitting and waiting. However, not at this dealership, they were very quick and efficient. We were in and out in less than 2 & 1/2 hours tops, which is unheard of for me. I am usually there for a minimum of 6 or more hours. That included looking at many cars, test driving and finally making a decision. The paperwork process was fast and painless, I was pleasantly surprised. I am extremely happy with my new car and I would highly recommend this dealer anytime to all my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 24, 2018

    My experience was as easy as 1-2-3 I'm very pleased and happy how much they helped me getting what I need and foremost had all my questions answer with... no hesitation. They were motivated to work hard searching what I came in to purchase. I am a very happy client at Huston Cadillac Lake Wale Florida for being a Chicago resident.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 31, 2017

    I purchased a vehicle from their online sales specials. The salesman Mark called me and took all my information over the phone. I sent pics of my trade... in and shortly afterwards we worked out a deal on the phone. when I arrived the vehicle was as nice as in the ad and was ready to go for me.. The finance dept had all the numbers ready for me all I had to do was decide on my loan terms. Have never bought an easier vehicle in all my purchases. Friendly staff clean place I will buy from again when the next time I need a vehicle. Thank You

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 8, 2017

    Top notch facility. Workers are extremely courteous, helpful, polite, etc. First time taking my car there and I am forever their client. We moved to the... area last year and I am so glad I took my car for service there because they are the best. The waiting room is clean, comfortable, quiet, and they have plenty of choices of gourmet coffee, tea, beverages and snacks. This is the first time we took our car to get serviced and was returned clean and washed. I AM SPOILED NOW.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    October 10, 2017

    I always receive outstanding customer service and maintenance whenever I visit Huston Cadillac. From my contact with Shaunah my service writer, to the... time I settle with the cashier, I'm always greeted with a smile and kind words from every member of the Huston team. The service department is top notch and has never disappointed me. Never had to return for unsatisfactory work. Without a doubt, the best Cadillac dealership for both sales and service!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 29, 2017

    I went in to have my car serviced and decided to look at a trade in. Our financing was approved and we were ready to sign. However, there was about a... 4k difference in where we were and where we needed to be. I offered to come up 2k more if they would come down 2k. They would not budge. Even after showing them they were overpriced according to Kbb. If you look at this car here as well cars.com says this car is overpriced. I can't believe they let me walk off the lot. To make matters worse I was a repeat customer. Now they have not only lost me as a customer for car purchases but as well for servicing. Doesn't seem like smart business to me!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Here at Huston Cadillac we always strive to meet our customer's expectations. When it comes to pricing a vehicle we feel we are competitive in the mar...ketplace. Several factors go into pricing a vehicle such as trim level, certifications, overall condition of the vehicle, etc. We do value you as a customer.

  • 5.0 out of 5
    September 26, 2017

    A fantastic buying experience! Our sales person David Quinto walked us to the every step of the process Thank you Huston Motors for your teams efforts.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 1, 2017

    Do not buy any used car here. I bought a 2011BMW x5 which brakes were bad they told my was because car was sitting for too long. It broke down the same... day on my way home and the remote key never work, next they I was at the auto part fixing the brakes which cost me $260. Few days later i took the car to a certify BMW shop and they found 2 oil leak and because they pressure wash the engine I didn't notice the day of purchase , the repairs of that was $1568.79 plus $378 for a new key. All that in less than 3 week after I bought the vahicle and they just clean their hand saying that wasn't true and I have all the evidence . DO NOT BUY CARS HERE!!!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Leo, we are committed to providing our customers with a seamless car buying service experience. I assure you that 100% customer satisfaction is our ut...most priority. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.

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