Crystal Chrysler Jeep Dodge Fiat RAM

Very rude. Text me insinuating that "if I could buy a car, they wouldn't want my business anyway". Discussed this matter with general manager Paul. I'm... retired disabled military veteran, and never felt so disrespected.

Bought a new Jeep Wrangler JL from the Crystal Internet Sales rep Ernie through the Costco auto program. Ernie was a pleasure to deal with, no sales pressure,... no hassles just a smooth buying experience.

This dealership sold me a lemon and could not fix it after 5xs, Jim the service manager is unproffical and blocked the refund of my rental deposit after... it was refunded without reason, he didn't even have the backbone to return the call. Avoid this place!

Drove down from l.A. to look at used vehicle after being treated like “they thought I was an idiot” at other dealerships. I had purchased a vehicle and... made a trade at Crystal eight years ago when we had a home in the desert. Great experience and great deal. Salesman was great and they went out of their way to be courteous and fair.

I previously went to a Chrysler dealership by my home and was treated like crap. I found the truck on Cars.com contacted Ralph and he treated me great.... Everything we discussed over the phone was exactly what happened. Thank you for being a great person and a man of your word.

Best car buying experience yet...and we have bought several over the years. Went to just look at a couple new ones and ended up with a great used Jeep... Liberty Renegade. Had emailed Peter beforehand that we were coming in. He was busy with another customer so Ernie helped us out. They were so busy that day they called in an extra finance guy to help get everyone going. The sales and finance people we dealt with were great. Highly recommend Crystal Chrysler!

Have to take care multiple times for Basic Warranty Services. Failure to rotate tires ruined all tires, even when asked to rotate they failed to do it.... Checked off on Service Paperwork as done. Long waiting time with appointment or without. All they care about is selling cars, service is not even a secondary concern...

First-Needed an oil change-- I don;t believe that the service was done properly--one qt. low after leaving . Same as when going there??? Waited 4 days... for return call complaining about the issue. Dealership looks outdated. Prices high trades low?

I got my 2017 124 Spider Lusso from Fiat USA of Palm Springs, the Fiat dealer associated with Crystal Chrysler. These cars are hard to find right now as... they just came in and finding one equipped as I wanted with in the color combination in Southern California was not an easy task with many dealerships playing around with "Market Pricing". Steve Montoya of Fiat USA of Palm Springs quoted me the price via email which was thousands less then other dealers and even $600 less than the next best dealer. Their pricing was straight sticker less the factory rebate. It was well worth the drive east to Cathedral City over going west to Orange County or Los Angeles. Ernie Sandez was there to make delivery because Steve was taking care of other business. There was no messing with pricing from the time I got the email on Wednesday until I took delivery on Friday. The time at the dealership was relatively quick but there was a little bit of a wait to get things done with the "Finance Manager", Leighton "Lee" Malcolm but he was busy with another deal. The time in finance took about 45 minutes and went quite smoothly. I was pre-approved with a letter stating so from my CU but still had to go through credit check which I did not want to do to avoid the hit on my credit but this was the only way they'd do it, not even wanting to call the CU to verify. I was soft sold the extended warranty and "Desert Protection" was offered but not at all pushed. Even though this and the "Market Demand" increases were on the dealer sticker on the windshield they took these "extras" off without any hassle unlike other dealers that haggle about that sort of stuff. All in all, These guys are straight shooters and easy to deal with and make the car buying experience as pleasurable as it can be.

My eco diesel Grand Cherokee was there for 7 weeks. It is now fixed and running well.