Toyota of the Desert

Reviews

4.2 out of 5 4.2
50 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    September 8, 2018

    I purchased my Camry from Toyota of the Desert & was very impressed by the staff & service. I drive an hour to bring my car back for all service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    August 6, 2018

    We always buy Toyota and expected the normal Toyota financing, but Cathedral Toyota uses this really awful bank. They won't allow you to pay more... than $2500 in any month, drag out the payments, pile up the interest. Everyone at Cathedral was fine, but this bank is so bad that we will NEVER buy a Toyota from Cathderal again. They really need to use Toyota Financial. They have always been GREAT.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • October 7, 2015

    I corresponded with Denning via email and phone prior to driving two hours to see a 2002 Volkswagen Golf that looked appealing. He is super professional... and friendly, and a straight shooter. The car was exactly the kind of vehicle I was looking for. He worked with me on the price, and I bought it that day. He even had it delivered the following Saturday! In all follow up communication, he has been positive and helpful. This has been an all around pleasant experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 13, 2018

    Went there to buy a 2018 toyota sienna, made a deal and then when I got to the finance department, they changed the price on me by over $1,895! I was not... happy because they had already made a deal with me and lied to me about the price! They had already ran my credit. I was very disappointed that they had already made me a deal, get me to run my credit and then change the price on me once I got to the finance department. By the way, I had excellent credit and was planning to down $15,000. I was very disappointed. Also beware; the fleet assistant sales took a picture of my drivers license and insurance card with his cell phone without my consent. I find that very fishy!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    we are very sorry if there was any miscommunication about the price of the vehicle. If you would like to discus this situation further, please contact... our Brand Advocacy Manager, Wendy, at wendym@toyota111.com. Thank you.

  • 1.0 out of 5
    December 13, 2017

    Had the worst experience at Toyota of the Desert. Don’t go there if you want service done to your car or truck. I was sent to collections just because... Adrian Meza did not write the correct amount. When I went to the store to ask why they sent me to collections they said oh sorry I put a ONE instead of a FIVE. What kind of mistake is that and it made me get sent to collections. Then the service manger (Ray Fontes) was no help. He showed he did not care about his customer service and making his customers happy. The way he handles the situation was ridiculous.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amando we are so sorry to hear about the frustrating experience that you had with our service department. We strive to offer all of our customers a h...assle-free experience and we are deeply sorry if there was any miscommunication on our end. We'd really like to talk with you about what happened and see what we can so to make this right. Please reach out to our Brand Advocacy Manager, Wendy, at wendym@toyota111.com. Thank you!

  • 1.0 out of 5
    December 3, 2017

    The salesman took a picture of my DL with his perosnal phone without my consent, ran my credit without my consent , and when i tried to stop him he had... the audacity to wink at me and told me not to worry about it because i will be buying this car . I told him AGAIN not to run my credit till he can come up with the price of the used jeep i was looking into, but he completely ignored me and took adventage of me .He was rude, treated me like i am an idiot. Never going back there, never recommending anyone that dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Milica - We'd really like to talk with you about what happened and see what we can so to make this right. Please reach out to our Brand Advocacy Manag...er, Wendy, at wendym@toyota111.com. Thank you!

  • 5.0 out of 5
    September 30, 2017

    Teo from Toyota of the desert is an awesome salesman! He didn't pressure us into buying something we didn't want. He took his time with us and was there... every step of the way. I recommend him to anyone and everyone who is looking for a car. We will be back for next year!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words!

  • 5.0 out of 5
    July 1, 2017

    A very satisfying experience. Victor Lopez was great to work with. He got me a better deal on a great car than I thought I would be able to. I would recommend... Victor and Toyota of the desert for your next purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the review!

  • 5.0 out of 5
    June 16, 2017

    We had such an amazing visit at Toyota, we walked in expecting nothing but Alex helped us get a brand new avalon . He was very helpful and did his very... best at getting us the best deal which we we very content with. We will definitely be going back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 10, 2017

    It was awesome, very polite and everyone is willing to help you out. Everyone one is very friendly , very cooperative, and Jimmy was very nice , very... patient with everything. I really recommend everyone to go to Toyota of the Desert.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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