Toyota of the Desert

4.4 out of 5 (4.4) 48 reviews

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Reviews

4.4 out of 5 4.4
48 lifetime reviews.
  • October 7, 2015

    I corresponded with Denning via email and phone prior to driving two hours to see a 2002 Volkswagen Golf that looked appealing. He is super profession...al and friendly, and a straight shooter. The car was exactly the kind of vehicle I was looking for. He worked with me on the price, and I bought it that day. He even had it delivered the following Saturday! In all follow up communication, he has been positive and helpful. This has been an all around pleasant experience!

    5.0 out of 5
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    Not Applicable
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    January 13, 2018

    Went there to buy a 2018 toyota sienna, made a deal and then when I got to the finance department, they changed the price on me by over $1,895! I was ...not happy because they had already made a deal with me and lied to me about the price! They had already ran my credit. I was very disappointed that they had already made me a deal, get me to run my credit and then change the price on me once I got to the finance department. By the way, I had excellent credit and was planning to down $15,000. I was very disappointed. Also beware; the fleet assistant sales took a picture of my drivers license and insurance card with his cell phone without my consent. I find that very fishy!

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    2.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    we are very sorry if there was any miscommunication about the price of the vehicle. If you would like to discus this situation further, please contact... our Brand Advocacy Manager, Wendy, at wendym@toyota111.com. Thank you.


  • 1.0 out of 5
    December 13, 2017

    Had the worst experience at Toyota of the Desert. Don’t go there if you want service done to your car or truck. I was sent to collections just because... Adrian Meza did not write the correct amount. When I went to the store to ask why they sent me to collections they said oh sorry I put a ONE instead of a FIVE. What kind of mistake is that and it made me get sent to collections. Then the service manger (Ray Fontes) was no help. He showed he did not care about his customer service and making his customers happy. The way he handles the situation was ridiculous.

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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Amando we are so sorry to hear about the frustrating experience that you had with our service department. We strive to offer all of our customers a h...assle-free experience and we are deeply sorry if there was any miscommunication on our end. We'd really like to talk with you about what happened and see what we can so to make this right. Please reach out to our Brand Advocacy Manager, Wendy, at wendym@toyota111.com. Thank you!


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