BMW of Palm Springs

I had a genuinely disappointing experience with BMW of Palm Springs. I was a serious, ready buyer — open, responsive, and clear in my communications. Over several emails, I asked multiple times for basic due diligence materials and never received them. The tone of replies shifted noticeably, making it unclear who I was even dealing with anymore. I remained in active conversation with the dealership, only to receive a blanket message that the vehicle had been sold — no counteroffer, no closure. The listing even remained live afterward, which only added to the sense of being strung along. I’ve worked in sales and customer success for nearly two decades, and this kind of handling isn’t just sloppy — it’s disrespectful. I expect more from any dealership, let alone one bearing the BMW name. Buyer approach with care.

Out of state purchase nightmare! Strongly advise buying from a dealership with a much better BBB & customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/25 Committed to purchasing a CPO vehicle 6/20/25 Received purchase docs, with multiple errors, including missing inspection results on the CPO checklist 6/23/25 eve: Received 3rd & FINAL set of purchase docs (rejected 2 previous sets due to multiple errors) 6/24/25 Funds wired to dealership & discovered they reduced the vehicle price online AFTER the purchase agreement was signed. Requested refund of the price difference & received partial refund for the inconvenience 6/25/25 Dealership confirmed receipt of wired funds 6/26/25 Transport co. picked up vehicle & I received digital copy of title & registration docs to review - notified Finance mgr that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address) 6/27/25 Received physical title transfer & registration docs to sign via FedEx & the ‘Appt. of Agent’ form was STILL missing the agent’s name & address, which was not provided until several hours after the other signed docs were dropped off at FedEx 6/28/25 eve : Received the FedEx label via email to return completed & signed Appt. of Agent forms 6/29/25 Dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the Finance mgr 6/30/25 Transport co delivered vehicle & there was only 1/4 tank of gasoline in the car 7/01/25 Finance mgr. PROMISED title & registration docs would be overnighted to the MI title co. Agent 7/03/25 Emailed Finance mgr. requesting tracking # & date title w/ docs were sent to MI title co. - NO RESPONSE 7/07/25: 9-10 am Sent 2nd email request to Finance & Sales mgrs. 10:35 am Called MI title co. who confirmed they never received the title or any docs from the dealership 12 pm Left VM with dealership General mgr 12:35 pm Left a message with the dealership receptionist to have the General mgr’s boss contact me NO RESPONSE FROM ANYONE AT THE DEALERSHIP 1:15 pm Called IndiGO Group (TX) - dealership owner & demanded they force the dealership to overnight the title & docs to the MI title co. immediately. 2:30 pm Sales mgr. called & the Finance mgr. claimed the person responsible for title transfer & docs was unexpectedly out of the office as of the previous wk. 4:41 pm Sales mgr called back with the name of the Office mgr who would overnight the title & docs to the MI title co.. 4:53 pm Office mgr stated all title transfer & registration docs were uploaded into a system & the review will take approx. 24 hrs. Title & docs can’t be sent to MI title co. until the review is completed. 7/08/25: 2:38 pm Office mgr emailed me that the docs were rejected AND a different title co. was assigned, so now I need to sign a new Appt. of Agent form & overnight to the dealership 3:06 pm Left VM for Office mgr to call me 3:31 pm Called IndiGO Group to intervene 8:34 pm Office mgr confirmed title & docs would be overnighted on 7/09/25 7/10/25: MI title co. received & processed title transfer & plate registration, emailed me copies & overnighted me the originals. Dealership lost the 2nd key fob (rec’d replacement 7/10/25) & also lost the owners manual which had to be ordered directly through the mfgr in Germany & will take 3 wks to arrive.. This entire transaction lasted 23 days due to slow processes & a plethora of inefficiencies at this dealership - primarily caused by unnecessary paperwork delays. I also incurred expenses for 10 days of car insurance on a vehicle I couldn’t legally drive & could not sell my other car during this time..

I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW

Best car buying experience ever. Quick fast efficient. Orlando was a great help and I love the car

Great dealership ,Angel my salesman 👍 ,I was referred to by my son nice x6 I purchased

I have to say driving 31/2 hours to pick up my car from this dealership was worth every minute. The best car buying experience I’ve had. Orlando great internet sales man. HIGHLY RECVOMEND THEM.

I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved.

Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy.

Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience

Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor.