[{"id":468227,"personPtyId":35613979,"firstName":"Michael","lastName":"Pope","titleText":"Client Advisor","shortBioText":"Hi, Michael Pope here at BMW Palm Springs, part of IndiGO Auto Group.\r\nI have proudly worked here since 2000 and I am a multiple year winner of Podium Award, Profiles in Achievements, salesman of the month and salesman of the year.\r\nI am BMW NA certified. My skills and qualities help me provide an excellent customer experience.\r\nWhen I am not at work, you will find me on the tennis courts, at family gatherings and spending quality time with dear friends.\r\nI hope to see you soon at BMW Palm Springs !","emailTxt":"mpopescu@indigoautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/5fd362016046.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"938736000","industryStartDtUtc":"328665600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":477501,"personPtyId":37049463,"firstName":"Sandra","lastName":"Thompson","titleText":"Service Advisor","emailTxt":"SThompson@indigoautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/24eb190ebe65.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":477506,"personPtyId":37188427,"firstName":"Bryan","lastName":"Gacayan","titleText":"Service Advisor","emailTxt":"BGacayan@indigoautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/6ed5cc04be8f.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":477502,"personPtyId":37118919,"firstName":"Chris","lastName":"Hapner","titleText":"Service Advisor","emailTxt":"CHapner@indigoautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/64ba9037f32a.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"957139200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":468230,"firstName":"Brad","lastName":"Williams","titleText":"Client Advisor","emailTxt":"bwilliams@indigoautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/519dacf6d14c.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468233,"personPtyId":35699433,"firstName":"Philip","lastName":"Meyer","titleText":"Client Advisor","emailTxt":"pmeyer@indigoautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/9178430144f9.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1496275200","industryStartDtUtc":"1385856000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468224,"personPtyId":35613787,"firstName":"Kevin","lastName":"Rock","titleText":"Finance Director","emailTxt":"KRock@indigoautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/6ec5487f65b7.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":468225,"firstName":"Doug","lastName":"Small","titleText":"Finance Manager","emailTxt":"dsmall@indigoautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/160ce30ba1e1.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":477508,"firstName":"David","lastName":"Cuza","titleText":"Service Advisor","emailTxt":"dcuza@indigoautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/2a34d3067b3a.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":477505,"firstName":"Stan","lastName":"Sterling","titleText":"Service Advisor","emailTxt":"SSterling@indigoautogroup.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/5c06c028b2fa.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":468223,"personPtyId":37128232,"firstName":"Justin","lastName":"Luettjohan","titleText":"Sales Manager","emailTxt":"JLuettjohann@indigoautogroup.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/63b7b8acb6bf.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":468232,"personPtyId":35674748,"firstName":"George","lastName":"Salinas","titleText":"Internet Sales Advisor","shortBioText":"George Salinas He began his automotive career in 2012. He has previously held positions as an entrepreneur manufacturing custom electric utility vehicles in Los Angeles, California for over 30 years before selling his business. In his spare time he enjoys golfing and spending time with friends. He also has an 10 year old son that has a passion for BMW, building computers, traveling, camping, and golfing with his dad.","emailTxt":"gsalinas@indigoautogroup.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/0698edaa44a6.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"318211200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":464720,"personPtyId":37058581,"firstName":"Brian","lastName":"Gilmore","titleText":"Sales Manager","emailTxt":"bgilmore@indigoautogroup.com","combinedEmpAvgRatingNbr":3.3,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/688530e8f14d.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":468226,"personPtyId":35817285,"firstName":"Veneisha","lastName":"Foster","titleText":"Service Manager","emailTxt":"VFoster@indigoautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dd4c132be9df.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"1146441600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":468238,"personPtyId":35817445,"firstName":"Regena","lastName":"Tharpe","titleText":"BMW Genius/Client Advisor","shortBioText":"Born and raised in Palm Springs. Spent 16 years in Charlotte, NC. Mother of three grown children and one grandchild. I've worked for other brands and I absolutely love BMW. The brand and what it stands for.","emailTxt":"rtharpe@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/de5dccbf958d.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1246406400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468235,"personPtyId":35614906,"firstName":"Jovana","lastName":"Salazar","titleText":"Genius","shortBioText":"","emailTxt":"jsalazar@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/c292d5de1c25.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"1422748800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468228,"personPtyId":37415760,"firstName":"Karen","lastName":"Gannon","titleText":"Client Advisor","emailTxt":"kgannon@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/1f10661fd140.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":477509,"firstName":"Ken","lastName":"Miller","titleText":"Service Coordinator","emailTxt":"KMiller@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/aba953fcb1c0.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":477510,"firstName":"Joe","lastName":"Lopez","titleText":"Parts Advisor","emailTxt":"JLopez@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/149fc1a5a559.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":468241,"firstName":"Patricia","lastName":"Murphy","titleText":"Receptionist","emailTxt":"pmurphy@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/68c29da211b6.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":477507,"personPtyId":37049129,"firstName":"Andrew","lastName":"Perez","titleText":"Service Advisor","emailTxt":"aperez@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/47e368c6838e.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":468229,"personPtyId":35615036,"firstName":"Brody","lastName":"Williams","titleText":"Client Advisor","emailTxt":"bwilliams2@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/7bada4aa8372.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":468240,"firstName":"Charina","lastName":"Slaughter","titleText":"Receptionist","emailTxt":"cslaughter@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/300d15aa8c63.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":477514,"personPtyId":37049316,"firstName":"Doug","lastName":"Clark","titleText":"Parts Advisor","emailTxt":"DClark@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/72595a9c8cc9.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1201824000","industryStartDtUtc":"1201824000","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":477512,"personPtyId":37049465,"firstName":"Freddy","lastName":"Valenzuela","titleText":"Parts Advisor","emailTxt":"AValenzuela@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/9b26c840df04.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1051747200","industryStartDtUtc":"796694400","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":542372,"firstName":"Shad","lastName":"Schuessler","titleText":"General Manager","emailTxt":"SSchuessler@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/fe10110f31f9.jpg","drDealerId":15920,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":468239,"personPtyId":35847683,"firstName":"Sindee","lastName":"Morales","titleText":"Sales & Finance Admin.","emailTxt":"Smorales@indigoautogroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/2a6800bf053f.jpg","drDealerId":15920,"dealerEmpStartDtUtc":"1201824000","industryStartDtUtc":"915148800","certifiedEmployee":false,"deptDscrp":"Administration"}]

BMW of Palm Springs

Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

BMW of Palm Springs Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 2:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2015

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
174 lifetime reviews. Includes reviews of BMW of Palm Springs from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.4 out of 5
    October 11, 2018

    I am giving four stars because I feel that it is very important to clean off the top plastic intake cover where oil is poured into the engine instead... of cleaning off the whole top and around the oil Could've been A little more tidier especially from BMW dealership other than that my overall experience was excellent are you are my check ups and inspections and oil changes from BMW of Palm Springs I also would like to add that in the past I have open my hood after an oil change and found a couple Plastic caps either not screwed on tight or not put back on and just hanging off so I making a point to check recheck before I leave I feel sometimes they get in a rush and just want to send me on my way

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    4.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Hapner

    Service Advisor

    (5.0) 18 reviews

  • 5.0 out of 5
    October 5, 2018

    There was a recall for the airbags for my bmw. I kept putting it off because of the hassle. From start to finish, Sandy went above and beyond to make the... process as painless as possible. If I knew how accommodating they would be I would of done it sooner. Now I know. A total first class experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sandra Thompson

    Service Advisor

    (5.0) 21 reviews

  • 5.0 out of 5
    September 28, 2018

    Sandy Thompson gets you in with the tome she quotes, and timely, she very courteous and helpful. Sandy has been the only one that I found that has great... customer service skills!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sandra Thompson

    Service Advisor

    (5.0) 21 reviews

    Doug Small

    Finance Manager

    (4.8) 11 reviews

    George Salinas

    Internet Sales Advisor

    (4.4) 6 reviews

  • 5.0 out of 5
    September 26, 2018

    I had an amazing experience from beginning to end at BMW Palm Springs. The whole staff are friendly, cool and professional. They all seem happy to work... there and it makes for a easy breezy transaction and a satisfied costumer. I love my bmw so much!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Pope

    Client Advisor

    (5.0) 14 reviews

    Kevin Rock

    Finance Director

    (4.8) 15 reviews

    Justin Luettjohan

    Sales Manager

    (4.6) 11 reviews

  • 5.0 out of 5
    September 24, 2018

    Amazing service , extreamly polite and couldn???t wait to make sure I was taken care of..... truely outstanding Customer appreciation. The porter who... assisted was very very polite , Bryan took care of everything faster than I could have anticipated. Amazing

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Gacayan

    Service Advisor

    (5.0) 11 reviews

    Veneisha Foster

    Service Manager

    NOT RATED

  • 5.0 out of 5
    September 24, 2018

    Great service by the person outside helping you park the car and showing were to go. Bryan was at the door ready for me and taking any questions I had... of the car. I recommend it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Gacayan

    Service Advisor

    (5.0) 11 reviews

  • 5.0 out of 5
    September 23, 2018

    I just purchased my first BMW through BMW of Palm Springs. Phil Meyer, my salesperson was just outstanding. He took the time to ask me what I was looking... for in a vehicle and worked to select a beautiful, low mile, certified pre-owned car that was perfect for my long commute. The financing experience was painless thanks to Kevin Rock and I paid exactly what I was quoted, with no surprises. This dealership is a pleasure to deal with and I look forward to working with them for years to come.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Philip Meyer

    Client Advisor

    (4.9) 11 reviews

    Kevin Rock

    Finance Director

    (4.8) 15 reviews

  • 5.0 out of 5
    September 15, 2018

    I was very impressed with my experience from start to finish. Nick Alexander was my salesman and he was fabulous. He was very patient and extremely knowledgeable... and answered all of my questions. He made the process very easy and stress free. Jovana Salazar was my Genius that helped me learn how to work the technology that came with the car. She was fabulous, came to my home and synced the garage opener.and answered all of my questions numerous times. I would definitely recommend BMW of Palm Springs to anyone who is looking for a BMW.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kevin Rock

    Finance Director

    (4.8) 15 reviews

    Justin Luettjohan

    Sales Manager

    (4.6) 11 reviews

    Jovana Salazar

    Genius

    NOT RATED

  • 5.0 out of 5
    September 14, 2018

    PS bmw has a fantastic service staff,very efficient and a pleasure to deal with, they really care about you. You can always count on quick help from them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bryan Gacayan

    Service Advisor

    (5.0) 11 reviews

    Stan Sterling

    Service Advisor

    (4.7) 15 reviews

  • 5.0 out of 5
    September 13, 2018

    Your service writer, Sandra is the best. She listens and is patient with her clients. Everone was very polite and helpful. The dealership is clean and... a pleasure to visit.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Sandra Thompson

    Service Advisor

    (5.0) 21 reviews

View More Reviews