Reviews
Out of state purchase nightmare!
Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents!
Out of state purchase nightmare!
Out of state purchase nightmare! Strongly advise buying from a dealership with a much better customer satisfaction rating. The on-going delays, along with the lack of transparency, communication & urgency at this dealership has resulted in the most frustrating car buying experience EVER! 6/18/2025 (day 1) committed to purchasing a CPO vehicle; 6/20/2025 (day 3) received purchase documents, which had multiple errors (including missing inspection results on the CPO checklist); 6/23/2025 evening (day 6) received 3rd & FINAL set of purchase documents (rejected 2 sets previously due to multiple errors); 6/24/2025 (day 7) full payment (funds) wired & dealership reduced the vehicle price online (despite having a signed purchase agreement). Requested refund of the price difference & received partial refund for the inconvenience; 6/25/2025 (day 8) dealership confirmed receipt of wired funds 6/26/2025 (day 9) transport co. picked up the vehicle & I received digital copy of title & registration documents to review - notified dealership that the ‘Appt. of Agent’ form was incomplete (missing the agent’s name & address); 6/27/2025 (day 10) received physical title & registration documents to sign (via FedEx) & the ‘Appt. of Agent’ form was incomplete (still missing the agent’s name & address), which was not provided until several hours after the other signed documents had been dropped off at FedEx; 6/28/2025 evening (day 11) received the FedEx label (as email attachment) needed to return completed & signed Appt. of Agent forms; 6/29/2025 (day 12) dropped off signed Appt. of Agent forms at FedEx & emailed a copy to the dealership; 6/30/2025 (day 13) transport co delivered vehicle (only 1/4 tank of gasoline from the dealership) Dealership also lost the owners manual & 2nd key fob for the CPO vehicle that I purchased which now have to be ordered directly through the manufacturer. As a result of the slow processes & plethora of inefficiencies at this dealership, I have now paid for insurance & a vehicle that cannot be legally driven because the title & registration still have not been filed with my state. AND I just learned it will be at least another week before I have the state’s required documents!
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was very delighted with the service I received from BMW
I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW
I was very delighted with the service I received from BMW
I was very delighted with the service I received from BMW of Palm Springs. Chris Hapner, the service advisor did an excellent job of getting my BMW in and out of the service center in record time. Again, GREAT job team!! Thank you BMW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're delighted to hear that your experience at BMW of Palm Springs was efficient and positive. Chris Hapner and the entire team appreciate your recognition. It’s our goal to deliver prompt, top-tier service every time. We look forward to serving you again in the future.
Best car buying experience ever.
Best car buying experience ever. Quick fast efficient. Orlando was a great help and I love the car
Best car buying experience ever.
Best car buying experience ever. Quick fast efficient. Orlando was a great help and I love the car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your five-star feedback, Min! It’s fantastic to hear Orlando made your experience quick and seamless. Enjoy your new car!
Great dealership ,Angel my salesman 👍 ,I was referred to
Great dealership ,Angel my salesman 👍 ,I was referred to by my son nice x6 I purchased
Great dealership ,Angel my salesman 👍 ,I was referred to
Great dealership ,Angel my salesman 👍 ,I was referred to by my son nice x6 I purchased
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review, John! We’re happy Angel and the team delivered a great experience. Enjoy your X6, and we appreciate the referral from your son!
I have to say driving 31/2 hours to pick up my car from
I have to say driving 31/2 hours to pick up my car from this dealership was worth every minute. The best car buying experience I’ve had. Orlando great internet sales man. HIGHLY RECVOMEND THEM.
I have to say driving 31/2 hours to pick up my car from
I have to say driving 31/2 hours to pick up my car from this dealership was worth every minute. The best car buying experience I’ve had. Orlando great internet sales man. HIGHLY RECVOMEND THEM.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Mr. O! We’re honored that you made the drive to BMW of Palm Springs and even more thrilled to hear it was worth every minute. Orlando will be so pleased to know he helped make this your best car-buying experience yet. We truly appreciate your recommendation and look forward to welcoming you back anytime!
I've leased a number of cars from Palm Springs BMW,
I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved.
I've leased a number of cars from Palm Springs BMW,
I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your continued loyalty and trust in Brad Williams and our team at BMW of Palm Springs. We're thrilled to hear your 2025 BMW i5 eDrive40 arrived exactly as planned and that the experience met your expectations once again. We look forward to continuing to serve you with the same level of excellence in the future!
Scott was polite, helpful, and pleasant to work with.
Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy.
Scott was polite, helpful, and pleasant to work with.
Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words! We're glad Scott, George, and David made your experience easy and enjoyable. It’s always our goal to provide seamless service from start to finish. We appreciate your business and look forward to seeing you again!
Sales person Jose At the Palm Springs dealer was very
Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience
Sales person Jose At the Palm Springs dealer was very
Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Gretta, for your kind words! We’re delighted to hear that Jose provided you with a professional and knowledgeable experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Dishonest and unprofessional.
Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor.
Dishonest and unprofessional.
Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We sincerely apologize for your experience and the frustration it caused. This is not the level of service we aim to provide. Please reach out to our General Manager, Veneisha Foster, so we can better understand the situation and work to make things right. Your satisfaction is important to us, and we’d appreciate the opportunity to address your concerns.
Extremely friendly sales people and finance people and
Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us
Extremely friendly sales people and finance people and
Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Steve and Tim, for your wonderful feedback! We’re thrilled to hear that our sales, finance, and management teams provided a friendly and dedicated experience while helping you find the best deal. Your trust and support mean the world to us, and we look forward to serving you again!