Reviews
I've leased a number of cars from Palm Springs BMW,
I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved.
I've leased a number of cars from Palm Springs BMW,
I've leased a number of cars from Palm Springs BMW, always through Brad Williams. I ordered a 2025 BMW I5 eDrive40 in November, 2024. It arrived last week and I picked it up Friday. All of the documentation was ready upon arrival and took only a few minutes to complete. The resident BMW Genius spent a generous amount of time explaining all of the technology and answering questions. The entire experience, from ordering, tracking and receiving the car was excellent. Brad kept me informed all along the way. I'm very happy with the I5 and tge sales experience. One unrelated to BMW issue is Electrify America. We were unable to link the account at BMW and I was unable to open a new account on my own. Electrify America was problematic with an earlier EV and remains so today. Fortunately, I installed a level 2 charger at home while we get the account with EA resolved.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott was polite, helpful, and pleasant to work with.
Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy.
Scott was polite, helpful, and pleasant to work with.
Scott was polite, helpful, and pleasant to work with. The entire process was surprisingly easy.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sales person Jose At the Palm Springs dealer was very
Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience
Sales person Jose At the Palm Springs dealer was very
Sales person Jose At the Palm Springs dealer was very professional and knowledgeable Had a great experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Gretta, for your kind words! We’re delighted to hear that Jose provided you with a professional and knowledgeable experience. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Dishonest and unprofessional.
Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor.
Dishonest and unprofessional.
Dishonest and unprofessional. The sales people make up numbers and waste their customers time. Stay away. They make offers that they ultimately can't honor.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We sincerely apologize for your experience and the frustration it caused. This is not the level of service we aim to provide. Please reach out to our General Manager, Veneisha Foster, so we can better understand the situation and work to make things right. Your satisfaction is important to us, and we’d appreciate the opportunity to address your concerns.
Extremely friendly sales people and finance people and
Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us
Extremely friendly sales people and finance people and
Extremely friendly sales people and finance people and managers. They really tried to find the best deal for us
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Steve and Tim, for your wonderful feedback! We’re thrilled to hear that our sales, finance, and management teams provided a friendly and dedicated experience while helping you find the best deal. Your trust and support mean the world to us, and we look forward to serving you again!
Nice place and good location.
Nice place and good location. Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you
Nice place and good location.
Nice place and good location. Friendly Enjoyed our sales person. Very friendly and knowledgeable. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Evelyn, for your kind review! We’re glad you enjoyed our location and had a friendly, knowledgeable sales experience. Your satisfaction is our priority, and we appreciate the opportunity to assist you. Thank you for choosing BMW of Palm Springs!
Following an appointment for what I thought was an oil
Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional.
Following an appointment for what I thought was an oil
Following an appointment for what I thought was an oil lamp it was discovered it was the fuel tank. Service was exceptional.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us! We're glad that we could identify the issue with your fuel tank during your visit, even though it started as a concern about the oil lamp. Our team is committed to providing exceptional service, and we’re pleased to hear that you felt well taken care of. If you need anything else in the future, don’t hesitate to reach out. Thank you for choosing BMW Palm Springs!
Juan was great.
Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service.
Juan was great.
Juan was great. Very informative and pleasant to work with. He explained everything well and made certain that I was happy with the service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that Juan provided you with excellent service and made sure you were satisfied. We look forward to serving you again in the future!
Very professional and courteous always attractive and
Very professional and courteous always attractive and attentive never fails to impress me with her information
Very professional and courteous always attractive and
Very professional and courteous always attractive and attentive never fails to impress me with her information
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're glad to hear that our team member provided you with professional and attentive service. We appreciate your continued trust in us.
The work was completed but it should not take all day to
The work was completed but it should not take all day to get it do e
The work was completed but it should not take all day to
The work was completed but it should not take all day to get it do e
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- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We apologize for the delay in completing the work on your vehicle. Your feedback is important, and we are working on improving our efficiency to ensure quicker service in the future. Thank you for bringing this to our attention.