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Future Automotive

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Don’t

Take a witness and read small print ! Just don’t do it I know some bad our weights the good but dishonest to just dishonest no matter what

Don’t

Take a witness and read small print ! Just don’t do it I know some bad our weights the good but dishonest to just dishonest no matter what

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Deal, Honest Salesman

Friendly, straight forward salesman (Dennis) and a great deal on a really nice used car. Provided printed car facts/ car history. Small selection so they try hard to please. Thanks! -Lance M

Great Deal, Honest Salesman

Friendly, straight forward salesman (Dennis) and a great deal on a really nice used car. Provided printed car facts/ car history. Small selection so they try hard to please. Thanks! -Lance M

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent customer service

Stopped in to look at a SUV. Within 1hr I was driving away with my Jeep Grand Cherokee. Mark gave excellent customer service and was very helpful. I would recommend Future Automotive to friends and family.

Excellent customer service

Stopped in to look at a SUV. Within 1hr I was driving away with my Jeep Grand Cherokee. Mark gave excellent customer service and was very helpful. I would recommend Future Automotive to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best customer service, even after the sale!

We bought a van from Mark at Future Automotive in an "as is" condition on Saturday. We drove it down the road to a gas station and it wouldn't start after fueling. I called Mark and he came right down to see it and us. The issue is one they had previously and so jumped right on taking care of everything, despite being off the lot and paid for! Mark kept me up to date on the repair and we were able to drive it home Monday. I couldn't recommend Future Automotive or Mark highly enough!

Best customer service, even after the sale!

We bought a van from Mark at Future Automotive in an "as is" condition on Saturday. We drove it down the road to a gas station and it wouldn't start after fueling. I called Mark and he came right down to see it and us. The issue is one they had previously and so jumped right on taking care of everything, despite being off the lot and paid for! Mark kept me up to date on the repair and we were able to drive it home Monday. I couldn't recommend Future Automotive or Mark highly enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Love them

First I like to thank all involved who helped me get a vehicle, very professional, I have credit issues and they stuck by me and helped me get a vehicle when nobody else would give me the time of day.

Love them

First I like to thank all involved who helped me get a vehicle, very professional, I have credit issues and they stuck by me and helped me get a vehicle when nobody else would give me the time of day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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will tell you anything, just so you buy a vehicle

Bad customer service, will never use this company again. I regret that I referred other family members.

will tell you anything, just so you buy a vehicle

Bad customer service, will never use this company again. I regret that I referred other family members.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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disappointed!

Bought a car Thursday and put $3000 down and had to write a check for $200 and post date for them for 3 weeks later when they said they would cash it. Come the following Monday (4 days later) they cash the check and cause my account to overdraft and then when I call them the next morning they said they'd look into it and call me back shortly. Never got a call back until I contacted them again and said that the check wasn't suppose to be deposited and that it was done by mistake. What a joke. Won't be going back to these guys.

disappointed!

Bought a car Thursday and put $3000 down and had to write a check for $200 and post date for them for 3 weeks later when they said they would cash it. Come the following Monday (4 days later) they cash the check and cause my account to overdraft and then when I call them the next morning they said they'd look into it and call me back shortly. Never got a call back until I contacted them again and said that the check wasn't suppose to be deposited and that it was done by mistake. What a joke. Won't be going back to these guys.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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People that do care about there customers

My name is Eric I have bought 2 vehicles from Robert 1st one an audience a6 2.7t after a week of driving noticed the front right tire was bad called Robert and he instantly had the tire checked and replaced both front tires for me at his cost never had any other problems second vehicle was a suburban ltz after about 3 or 4 weeks it was running a little rough stopped by and talked to Robert he had his mechanic look at it found it had a stuck lifter Robert had it fixed immediately. Now any one that has bought a used car has signed an AS IS no warranty paper I did and he still went out of his way and pocket book to take care of me I have 6 friends who have bought from him with the same customer service I will always buy from him

People that do care about there customers

My name is Eric I have bought 2 vehicles from Robert 1st one an audience a6 2.7t after a week of driving noticed the front right tire was bad called Robert and he instantly had the tire checked and replaced both front tires for me at his cost never had any other problems second vehicle was a suburban ltz after about 3 or 4 weeks it was running a little rough stopped by and talked to Robert he had his mechanic look at it found it had a stuck lifter Robert had it fixed immediately. Now any one that has bought a used car has signed an AS IS no warranty paper I did and he still went out of his way and pocket book to take care of me I have 6 friends who have bought from him with the same customer service I will always buy from him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great people

Excellent customer service. They made this the easiest purchase and they gave me a great deal.

Great people

Excellent customer service. They made this the easiest purchase and they gave me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great car, great people and great service!

Bought a car from Mark with the long lastname! Two days after purchase noticed a transmission leak. Called them back, took it in and it was taken care of ASAP. If you are in the Daphne area and want down home service I say go here!

Great car, great people and great service!

Bought a car from Mark with the long lastname! Two days after purchase noticed a transmission leak. Called them back, took it in and it was taken care of ASAP. If you are in the Daphne area and want down home service I say go here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephen, thank you for taking the time to write this fantastic review! Our team works hard to ensure each of our customers is 100% satisfied and we're happy to hear that you had a positive experience. We look forward to working with you again in the future! The Future Automotive Team

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