LaFontaine Ford of Lansing

I bought my 2023 F150 in April of 2024. The truck now has 13000 miles on it. It is covered under a bumper to bumper warranty. After 8000 miles, the truck began to have a bad vibration while towing a trailer in 8th gear from 2000 to 3000 rpm. I brought the vehicle into the dealer after telling them that the truck only had the issue when towing the 2000 pound trailer. They could not find a problem so they told me to bring in the trailer to test drive. I brought the trailer in and did a test drive with the transmission tech. He noticed a torque converter shutter after the test drive and recommended the transmission be replaced. The transmission was replaced and I was told there was metal debris in the fluid sample. I towed again the next weekend. Again the truck had a vibration. I called Andrew (the service manager) and spoke to him. He told me I didn’t have to bring the boat in again and that they needed to look at it again. I did as instructed. With my frustration growing, I called Ford customer service. Ford called the La Fontaine service department and the service department said that they couldn’t replicate the problem and that I needed to bring the trailer in. I then called Andrew. Andrew told me that they never saw anything wrong with the truck, they replaced the transmission to make me feel better, made up the story about metal debris to defraud Ford, and implied I am lying about the issue to get a new truck. At the end of the day, I am left with a truck I paid 60k for that I can not comfortably tow with and a dealer unwilling or unable to assist.

LaFontaine ford lansing has always gone the extra mile to work with me, now on my 3rd lease great service and great work by Robert Andrus thanks again Rob

4 trips to get my Pro Master fixed and it is still not working. The van is junk, poor design and engineering. This has totally shut down my work. Rich

being a retired diesel truck mechanic I know what is required to doing the job right the first time and that is what I look for in my owning a pickup truck

First class service in Sales. We are extremely satisfied with the truck and the whole process from the very beginning. Thank you !!

Sierra Sooksri did a great job making the purchase as easy and convenient as possible!

Chad Woodard was very helpful and responded quickly to our questions when purchasing a 2024 Ford Transit 350. Thank you!

Great Service experience. Professionally completed in a timely fashion. Will be beck for the next due maintenance.

We are very pleased with our salesman ( Robert Andrus) and the other dealership personnel. The process the day we picked up the vehicle was very efficient and professional. We have had the Escape for 11 days and we are pleased with it performance. However, one thing concerns us. We have yet to get our registration and our new license plate. Gives us an unsecured feeling when we our on the road. Thank you for a job real done. Sincerely Charles Cooper

Great job and great experience! No wait and got right in! We at Cata really appreciate the workmanship and timely service!