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Jack Daniels Audi of Paramus

(1,192 reviews)
Visit Jack Daniels Audi of Paramus
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–4:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (201) 645-5111 (201) 645-5111
Used (201) 645-4161 (201) 645-4161
Service (201) 645-5098 (201) 645-5098

Reviews

(1,192 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack Daniels Audi of Paramus from DealerRater.

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I picked up a pre-owned 05' A6 3.2Q through Tal a few...

I picked up a pre-owned 05' A6 3.2Q through Tal a few months ago. My experience with JD was quick, painless and dare I say, fun. Tal was a very knowledgeable rep and knew exactly what I was looking for in an Audi. The car is in great shape and has been a pleasure to own.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I just bought my first ever new car here an A4. Charlie...

I just bought my first ever new car here an A4. Charlie Roller was an excellent salesman. He was very friendly and made me feel at home. He came down on the price and worked with me. The manager and finance guys were very nice and accommodating. I will definitely come back to Jack Daniels in the future for another car. Thank you Jack Daniels, Dr. Richard Santucci

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

After a horrible experience at there Upper saddle river...

After a horrible experience at there Upper saddle river location. Marie showed me that not all salespeople are barnacles! I really appreciated her efforts to get me the best deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

After purchase the two Vice Presidents sent me a letter...

After purchase the two Vice Presidents sent me a letter stating that if there is anything they can do for purchasing a auto? Just call. They don't pick up phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.

I would like to extend my graditude to you and the ENTIRE...

I would like to extend my graditude to you and the ENTIRE crew over at Jack Daniels Audi. My wife and I have dealt with many other dealers regarding purchasing a certified pre-owned Audi and no one even came close to the professionalism we experienced with Jack Daniels Audi (Paramus). The "no pressure" transaction, vast knowledge, personalities, and extreme courtesy made us feel right at home. You will be highly-recommended and we will be back when we need a new Audi :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Stopped in to compare compare with other suvs I was...

Stopped in to compare compare with other suvs I was looking at Expecting the price to be a bit higher than what I was looking at started talking about the price and leasing cost the salesman became disinterested in working the numbers closer to what I was looking for Basically said this is the price and thats it

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

About a month ago i started my search for a used B8 Audi...

About a month ago i started my search for a used B8 Audi A4 with 30,000 miles or less. After a long extensive search at every dealer within 100 miles of my home, I found a potential car of my interest at Jack Daniel's Audi in Paramus. Not only were there certified pre owned cars priced well, but all there cars were in very good condition. Having previously seen many cars throughout the NJ and NY area many of the A4's were used and abused lease turn ins, which turned me away due to the condition there previous owners had kept them in. Aside from that, every used sales associates I dealt with was very pushy to make a sale, not knowledgeable about the car, and not negotiable on price. For a Audi sales associate to not be knowledgeable on everything about all models is pathetic and astonishes me on how they could even sell a car. To my luck I came across a 2009 Audi A4 2.0T with 26,000 miles at Jack Daniel's Audi, and the best car sales associate I have ever done business with Fernando Costa. Fernando is a true professional, speaks with such knowledge of all audi cars and specs, and is a honest, genuine guy. I can't say enough about how happy I am to have met and dealt with Fernando and to have done business with him and Jack Daniel's. Excellent hassle free experience, as well as a new friendship that will continue throughout years to come. Thanks Fernando!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Recently we we're on market for vehicle and we stop by...

Recently we we're on market for vehicle and we stop by Jack Daniel's in Paramus location. Based upon our experience, shopping for a car is a very stressful job but luckily for us Fernando was the sales person that approached us. He helped us through the process of buying the car unlike some other dealerships. He was very kind and knowledgeble with all the questions we had asked him about the car and he certainly didn't cut corners on the test drive. During all the the process, we really felt Fernando was trustworthy and his level of integrity made us purchased the vehicle right away. Even after purchasing the vehicle, he kept following up with us to see if we were happy with the car and if we had any other questions regarding the car. He is not only our sales person he also became our friend. I certainly recommend him to all our friends who are interested in purchasing a vehicle. He is really an asset to this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was introduced to Fernando by Mr. Sam Ahn, and he told...

I was introduced to Fernando by Mr. Sam Ahn, and he told me "Your in good hands." He was right! Fernando is efficient, articulate, and extremely knowledgeable about his job, and the Audi brand. There are two things that stand out about Fernando, his easy going manner in which his conducts business, and second, his exceptional "follow-up" sales support. Regarding the former, during the transactional phase of my purchase, Frenando made me feel very comfortable, so much so, I forgot what I was doing at the Audi in the first place. This unique quality that Fernando brings to the table reduced stress, since the last time I purchased a vehicle was 14 years ago. This added true enjoyment of buying new car. Regarding the latter, Fernando, was and is, extremely responsive to my needs, i.e, regarding new plates, questions about payment books etc. He contacted me both on my cell phone, and my work phone, this, weeks after the purchase. My last purchase of another "brand" 14 years ago, I purchased the vehicle, and was "forgotten" by them. Not so with Fernando, he was extremely response to my needs. Because the experience with Fernando was very favorable, I have now changed my loyalties from Chrysler to AUDI. Overall, if I was to grade Fernando, I would give him a "A+" He is true asset to the Audi at the Paramus Rte 4 Jack Daniels dealership, and I wish him well during the holiday season. I recommended him to family and friends with hope he benefits from selling A7s, A8s and TTLs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fernando is a great seller and knows how to do business....

Fernando is a great seller and knows how to do business. He was very patient with me and took time and effort to talk to me about the car. Even after purchasing the car he has been touch with me to find out how me and my new car was doing and have always gone out of his way to help me with questions I have. Fernando's attitude at work and his honesty has earned this respect I have for him. I will certainly direct all my friends who are interested in buying an Audi to Fernando.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.