Larry H. Miller Chrysler Jeep Dodge RAM Surprise

Made an appoint (online) 3 weeks in advance for a "Diagnostic Scan" on my 2021 Jeep Wrangler. Showed up for the 9 a.m. appt., drove in to the service area and sat and waited. No one came to help me. I left the vehicle and went inside to get assistance. Received help and was directed to my service advisor. He asked my name what I was there for... (of course all this info was available through my online booking). He then said that Ia would have to leave my vehicle there for 5-7 days! 5-7 days for a 15 minute diagnostic scan??? I said that through the online booking, I indicated that I would wait for the vehicle. He had no response, just a blank look on his face. I turned and left... Are there ANY dealerships anywhere that have their stuff together and treat customers with consideration and respect. Stay away from this place!

If you decide to shop here for a a Jeep. Good luck. First of all if you see it on their website beware I saw a 2025 Jeep grand Cherokee Laredo that says it only has 3 miles on it and Craig told me it did have only 3 miles on it and sent me four documents stating those 3 miles then I go ahead and have my credit unionrun my credit for the deal and then an hour later a bombshell. Craig then let me know oh he made a mistake. There isn't 3 miles on the 2025 Jeep grand Cherokee Laredo there's 5000 miles folks I said 5000. I don't know how you could mistake 3 miles for 5000 or 5000 for 3 miles. And also the car was used as a loaner car which it says it's a brand new 2025 with 3 miles on it online and that's what they try to sell you it for and maybe they just tried to bait and switch me because I am a woman or maybe because I'm a disabled veteran also whichever the case I will never do business with them again. I have always worked with Larry H Miller from Albuquerque New Mexico and they have been above board but the Larry H Miller in surprise Arizona if I could rate you a zero I would especially Craig and this is no mistake. Craig it was very unprofessional and very underhanded. You are a woman's worst nightmare, and a disabled veterans worst nightmare.

Sales and finance are great so I have purchased multiple vehicles from them. Unfortunately the service department is a nightmare which keeps me from giving them more stars

UPDATE: April 21, 2025 7. While driving at night, which is seldom for me, I noticed the high beam on the drivers side did not light up. Larry Miller Dodge Tucson looked into the issue, and said a baffle was not operational, therefore a lengthy wait for a new lamp assembly commenced. 8. At the same time, as I was loading the trunk with grandkid stuff, and the sun was shining into the back windshield, I noticed the high mounted third brake light and there wasn’t anything installed except the housing. Again, LHM Dodge Tucson let me know there would be a lengthy wait for this part. LHM Dodge Tucson service advisor David, will be in contact with the LHM Dodge Surprise people to make the Surprise dealership pay for their incompetence in all these lighting issues. I've been online, and other Last Call owners have commented on how lousy their new cars had been assembled. Too late for the Challenger, but it still needs to be addressed.

Very professional and makes sure his customers receive top of the line service. Would highly recommend Craig to anyone in need of a new vehicle.

The nightmare of finding just that right car with the right mileage and the right price! Well I can tell you just tonight I bought a vehicle from Larry Miller and the salesman's name was Edgar. I can go into the nightmare that I had just experienced 20 minutes before at a previous dealership, Larry Miller Volkswagen in Avondale, but that'll be another review that should be negative 10 Stars! But what I can tell you is that Edgar treated me the way you would want any auto salesman to treat you! There was no pressure, there was understanding, and I will have to say there was a compassion from him to give the best service to people. I did not expect to buy this vehicle tonight, but I am glad that I did. I found the deal I was looking for, but the most important part was finding the right salesman! If you happen to find yourself looking for a vehicle, and you happen to find yourself here, speak to Edgar, he will treat you with respect, no pressure, and an absolute willingness to do what's best for you! I wish there were more people like him in this high pressure business, but I believe he understands what really matters! Thank you again Edgar!

Initially, I was very happy with my car-buying experience. My sales representative and manager were both great, and it was by far the easiest vehicle purchase I’ve ever made. However, my issues began with the service side of things after the sale. As part of my purchase, I bought the extended warranty. Since I was buying a used Audi, the warranty gave me added peace of mind. For nearly a year, the car ran perfectly and I had no reason to use the service department. Recently, I started to notice a few concerning issues and wanted to have them diagnosed and repaired before they became bigger problems. Not knowing much about automotive mechanics, I made an appointment with the LHM service department. I drove 45 minutes to the dealership and parked under a sign stating they service all vehicles. When I went inside, I was rudely informed they couldn’t help me and was directed to another LHM location that could service imports. I drove to the second location — fortunately it was nearby — where the staff was much friendlier, but ultimately, they also couldn’t help. It was at this point I learned LHM cannot directly service my vehicle because it’s an import. Here’s the real issue: the extended warranty requires me to take the car to an LHM service center, who would then send it out to an Audi dealership. The minimum time frame just to get a diagnosis is 10 to 14 days — and LHM does not provide rental cars during that time. In short, I was sold and have been paying for an extended warranty that, realistically, is useless to me. I called to speak with a finance manager about canceling it. I was told they couldn’t help in person and that I needed to email cancellations@lhmauto.com. I did as instructed, but it’s now been over 10 days without a response. I’ve tried emailing multiple departments, including general customer service, but still haven’t received any help. I’m posting this review in the hopes of finally getting some assistance.

Great guy! Helped me get into the Jeep I wanted same day no issues! 10/10 experience

I am very dissatisfied with how Larry H. Miller handles service. First, when you call, they encourage you to get a link sent to you to make an appointment online. That is the first mistake you shouldn't fall for. Second, when you make an appointment, that doesn't mean they are going to look at your vehicle at that time. They wanted me to leave the vehicle for over a week before they could look at it and evaluate it. I thought the whole purpose of making an appointment was to have the vehicle evaluated at that time. I couldn't just leave my vehicle with them for 7 days before they would even look at it. That is a terrible way to do business.

Sean, Michael, and Frankie were the best to deal with! Will definitely be coming back for future vehicle needs and referring business.