Reviews
Please be careful when dealing with this dealership. I had a very disappointing experience purchasing a car from this dealer. After the sale, there were serious issues with the vehicle, and when I tried to work with the dealership on a trade or a solution, they were unwilling to help. I feel that the situation was handled very poorly and that I was not treated fairly after the purchase. I’m sharing this review so other people can do their research, inspect the vehicle carefully, read all paperwork, and make sure they fully understand the deal before buying. Based on my experience, I would personally be very cautious about doing business with this dealership.
Please be careful when dealing with this dealership. I had a very disappointing experience purchasing a car from this dealer. After the sale, there were serious issues with the vehicle, and when I tried to work with the dealership on a trade or a solution, they were unwilling to help. I feel that the situation was handled very poorly and that I was not treated fairly after the purchase. I’m sharing this review so other people can do their research, inspect the vehicle carefully, read all paperwork, and make sure they fully understand the deal before buying. Based on my experience, I would personally be very cautious about doing business with this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible experience. Drove 1.5 hours to see a car that sold the day before. Manager blamed AI, and when pressed admitted it was his decision to use it. Then blamed me for not calling instead! No accountability whatsoever, then belittled me for driving so far. No wonder they have a low rating.
Horrible experience. Drove 1.5 hours to see a car that sold the day before. Manager blamed AI, and when pressed admitted it was his decision to use it. Then blamed me for not calling instead! No accountability whatsoever, then belittled me for driving so far. No wonder they have a low rating.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Car s battery didn't start no came to see or talk to me about the car no hood release disconnect wog they had on it didn't not remove the gue off of it so just a bad experience
Car s battery didn't start no came to see or talk to me about the car no hood release disconnect wog they had on it didn't not remove the gue off of it so just a bad experience
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dealership confirmed inventory morning of test drive. After driving almost 2 hours from Pittsburgh I learned that the vehicle had been sold the day before. Not only did they not inform me of this, they confirmed the appointment after it had been sold. Avoid at all cost.
Dealership confirmed inventory morning of test drive. After driving almost 2 hours from Pittsburgh I learned that the vehicle had been sold the day before. Not only did they not inform me of this, they confirmed the appointment after it had been sold. Avoid at all cost.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It was really great. Alissa made everything that I needed to know about the 2010 Acura RDX available to me.
It was really great. Alissa made everything that I needed to know about the 2010 Acura RDX available to me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Buyer beware!!!! Read the reviews, they look good but are junk. Make sure you completely look over the vehicle from top to bottom.
Buyer beware!!!! Read the reviews, they look good but are junk. Make sure you completely look over the vehicle from top to bottom.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
PLEASE DO NOT BUY ANYTHING FROM THIS DEALERSHIP. I WAS TOLD THERE 2015 NISSAN ARMADA WAS A CLEAN TRUCK.LOL LOL LOL.IT WASNT.I DROVE 3.5 HOURS TO PURCHASE TRUCK AN IT WAS NOT WHAT IT WAS.ONCE I GOT THERE THE TRUCK WAS DIRTY WITH DOG HAIR AND SMELL OF ROTTEN EGGS.THE AIR SUSPENSION MADE A LOUD NOISE WHEN I STARTED THE TRUCK AND THE WAS A CHECK ENGINE LIGHT ON.AFTER REPORTING THOSE ISSUES I WAS TOLD TO TEST DRIVE THE TRUCK TO SEE IF I LIKEDIT AN AFTER REPORTING THAT THE TRUCK WAS HEAT WAS BLOWING COLD ISTEAD OF HOT WE OPEN THE HOOD TO SEE IF IT HAD ANTIFREEZE IN IT BUT IT DID NOT.WHILE PUTTING ANTIFREEZE INTO TRUCK THE SALES GUY WAS GUNNING THE ENGINE AN IT BLEW UP IN THE AIR AND IT WAS RUNNING ALL OVER THE GROUND.THE GRILLE HAD 2 TYE DOWNS HOLDING THE GRILLE IN PLACE.NO WAY IN xxxx I COULD HAVE DROVE THAT 2015 NISSAN ARMADA BACK TO BUFFALO NY.DO NOT BUY ANYTHING FROM THIS PLACE.THEY WILL ROB YOU AND DONT KISS YOU IN THE PROCESS. POOR SERVICE.
PLEASE DO NOT BUY ANYTHING FROM THIS DEALERSHIP. I WAS TOLD THERE 2015 NISSAN ARMADA WAS A CLEAN TRUCK.LOL LOL LOL.IT WASNT.I DROVE 3.5 HOURS TO PURCHASE TRUCK AN IT WAS NOT WHAT IT WAS.ONCE I GOT THERE THE TRUCK WAS DIRTY WITH DOG HAIR AND SMELL OF ROTTEN EGGS.THE AIR SUSPENSION MADE A LOUD NOISE WHEN I STARTED THE TRUCK AND THE WAS A CHECK ENGINE LIGHT ON.AFTER REPORTING THOSE ISSUES I WAS TOLD TO TEST DRIVE THE TRUCK TO SEE IF I LIKEDIT AN AFTER REPORTING THAT THE TRUCK WAS HEAT WAS BLOWING COLD ISTEAD OF HOT WE OPEN THE HOOD TO SEE IF IT HAD ANTIFREEZE IN IT BUT IT DID NOT.WHILE PUTTING ANTIFREEZE INTO TRUCK THE SALES GUY WAS GUNNING THE ENGINE AN IT BLEW UP IN THE AIR AND IT WAS RUNNING ALL OVER THE GROUND.THE GRILLE HAD 2 TYE DOWNS HOLDING THE GRILLE IN PLACE.NO WAY IN xxxx I COULD HAVE DROVE THAT 2015 NISSAN ARMADA BACK TO BUFFALO NY.DO NOT BUY ANYTHING FROM THIS PLACE.THEY WILL ROB YOU AND DONT KISS YOU IN THE PROCESS. POOR SERVICE.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
It's going on 3 weeks since I purchase a 2012 Buick Enclave from this dealership the price was $4,800 I paid $5,500 in cash.First off I bought my own 0BD2 reader and found NO CODES that was a good sign, My brother and I test drove it about a mile to get a feel for the car and it drive smooth good braks good transmission quiet exhaust you can't hear it running and the tires are good for a minute.I like this car after the test drive because this will be my 2nd Enclave the only thing wrong with my other Enclave is the exhaust and which I have new parts to fix and my AC lines have a leak some where, I needed another car in order to fix a car and since I have fix things on a Encalve I stuck with buying another one but there was other models I looking at in a SUV. I have read many of reviews about Prime Auto and there is enough negative reviews to STAY AWAY from this STEALERSHIP.Snice I really wanted this Encalve I like a Dumb xxx figured I'II give them a shot anyway with even knowing the warnings of others my brother and myself drove over a hour to see the Buick Enclave and I bought it, NOW I had thoughts that a 2012 can't be 141,000 NO WAY agaiin like DUMB xxx I fail for it because the Enclave runs so smoothe with no engine codes. On e day I'm driving and out the corner of my eyes I see the next oil changes on the Enclave will be a little over a 198,000 miles I knew something wasn't right those CROOKS roll the odometer mileage back to 141,000 miles to give the impression the mileage on a 2012 was low. I have tired to contact Prime Auto but they WON'T respond they surely know their wrong and will continue to RIP people off, the good reviews means xxxx to me they are Only A HIT AND MISS just to offset the BAD REVIEWS and I had 7 co-workers ask me about Prime they was willing to go there to purchase a car I told if I struck with places I was going to look at some car Prime Auto wouldn't have had the PLEASURE OF RIPPING ME OFF and laughing with my money.
It's going on 3 weeks since I purchase a 2012 Buick Enclave from this dealership the price was $4,800 I paid $5,500 in cash.First off I bought my own 0BD2 reader and found NO CODES that was a good sign, My brother and I test drove it about a mile to get a feel for the car and it drive smooth good braks good transmission quiet exhaust you can't hear it running and the tires are good for a minute.I like this car after the test drive because this will be my 2nd Enclave the only thing wrong with my other Enclave is the exhaust and which I have new parts to fix and my AC lines have a leak some where, I needed another car in order to fix a car and since I have fix things on a Encalve I stuck with buying another one but there was other models I looking at in a SUV. I have read many of reviews about Prime Auto and there is enough negative reviews to STAY AWAY from this STEALERSHIP.Snice I really wanted this Encalve I like a Dumb xxx figured I'II give them a shot anyway with even knowing the warnings of others my brother and myself drove over a hour to see the Buick Enclave and I bought it, NOW I had thoughts that a 2012 can't be 141,000 NO WAY agaiin like DUMB xxx I fail for it because the Enclave runs so smoothe with no engine codes. On e day I'm driving and out the corner of my eyes I see the next oil changes on the Enclave will be a little over a 198,000 miles I knew something wasn't right those CROOKS roll the odometer mileage back to 141,000 miles to give the impression the mileage on a 2012 was low. I have tired to contact Prime Auto but they WON'T respond they surely know their wrong and will continue to RIP people off, the good reviews means xxxx to me they are Only A HIT AND MISS just to offset the BAD REVIEWS and I had 7 co-workers ask me about Prime they was willing to go there to purchase a car I told if I struck with places I was going to look at some car Prime Auto wouldn't have had the PLEASURE OF RIPPING ME OFF and laughing with my money.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
DONT GO TO THIS DEALERSHIP! LISTEN TO ALL THE NEGATIVE REVIEWS. I bought a 2015 F250 6.2l gas with 120k miles. Everything seemed good, ran good, no lights and look good for a work truck for my new business. Within 24hrs all the transmission fluid had drained from the truck and found out the OBD port does not work. Ill be seeing you folks in court, thanks for never getting back to me, glad you cashed the $12500.00 check!
DONT GO TO THIS DEALERSHIP! LISTEN TO ALL THE NEGATIVE REVIEWS. I bought a 2015 F250 6.2l gas with 120k miles. Everything seemed good, ran good, no lights and look good for a work truck for my new business. Within 24hrs all the transmission fluid had drained from the truck and found out the OBD port does not work. Ill be seeing you folks in court, thanks for never getting back to me, glad you cashed the $12500.00 check!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Buyer Beware!! We purchased a Yukon XL from these scamming liers!! When we got the vehicle delivered we found out it had been wrecked, The air conditioning did not work, and the inside of the vehicle smelled like a dirty wet dog, and had the kids's trash all over inside. The mileage was also off by almost 2000 miles, which I think is illegal to disclose untrue mileage on a vehicle. Oh, and now we just learned that after 30 days and still not title for the Yukon, the car dealer requested a duplicate title the day after I called the second time asking where the title is. It also shows they still have not transferred the title into our names as of April 27, 2026. the Attorney General in Ohio now has this turned over to them. Hopefully, we will at least get a valid title for this SUV so we can move on to obtaining legal advice on what to do with these scammers next! DO NOT BUY ANYTHING FROM THES SCAMMING, LYING, UNPROFESSIONAL PEOPLE!!! THEY BELONG IN JAIL FOR FRAUD!!!
Buyer Beware!! We purchased a Yukon XL from these scamming liers!! When we got the vehicle delivered we found out it had been wrecked, The air conditioning did not work, and the inside of the vehicle smelled like a dirty wet dog, and had the kids's trash all over inside. The mileage was also off by almost 2000 miles, which I think is illegal to disclose untrue mileage on a vehicle. Oh, and now we just learned that after 30 days and still not title for the Yukon, the car dealer requested a duplicate title the day after I called the second time asking where the title is. It also shows they still have not transferred the title into our names as of April 27, 2026. the Attorney General in Ohio now has this turned over to them. Hopefully, we will at least get a valid title for this SUV so we can move on to obtaining legal advice on what to do with these scammers next! DO NOT BUY ANYTHING FROM THES SCAMMING, LYING, UNPROFESSIONAL PEOPLE!!! THEY BELONG IN JAIL FOR FRAUD!!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car