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Man do I wish I would have read these reviews before we went here for the 2nd time. First time we drove 40 minutes to only be ignored. We stood out their... for 15 minutes and a guy came out on his phone and walked right by us like we weren't even there. We should have known better the minute we pulled up and seen what a junkie place it was. Then today we go back again, not realizing it was the same place that we went to 8 months ago until we got there. It was like de ja vu. Stood there again for 10 or so minutes and a guy comes out on his phone and walks right by us again. I can see in the window and see another guy at a desk just looking out at us. I had texted earlier with a gentleman and told him we would come tonight and look at a truck we had discussed via text. When no one came out yet again, we left and I texted him and told him he lost a sale due to not having the decency to even come out and ask if we had any questions or even if we needed help. His response was that they dont make it a habit of being up their customers @sses. Now that's what I call professionalism. So much for customer service. Dont waste your time people. Believe the negative reviews. I would give them zero stars if I could.
Purchased a car from them after they made me VERY aware the car only needed a few minir fixies and would be ready to go. But no, car ended up needed more... work than what it was worth and when i called to talk to them about it they acted shocked. Do yourself a favor. Save your money and go elsewhere.
Found this dealer on cars.com. Wife wanted a VW Beetle and I found one at the right price there. Although it was 260 miles away. I went and tested it,... bought it and drove it home. The vehicle experienced a minor problem as a lot of cars with high miles do, but I called Peter at Prime Auto Sales, and he made it right with me. Since I did get the car as-is, I knew he didn't have to do anything about it, but he did. He told me that he does not roll that way and that customer service is his top priority. Peter proved that to me, and I would definitely buy from him again and again. By the way, if anyone reading this goes there, tell him Brian says hey "Nicholas" (He looks like Nicholas Cage)
Absolute trash. Sold the car I was looking at and didn’t tell me. Didn’t see the listing so I called him and he told me it sold. Almost drove an hour for... no reason.
Not professional at all. I saw the reviews which were not great. I went anyway. They sent me back to PA without temporary license plates. The car needed... an oil change. Not sure how one can test drive with absolutely no gas in the car. I went up the street and realized I might not make it back. The license plate lights did not work at all had to get a whole new console which he said was just a bulb.
Huge waste of my time and money. Drove it home 2 weeks ago and it has sat ever since. Transmission fluid all over my driveway. It was never serviced..... They buy at auction half way detailed it and put it on the lot. Don't waste your money here. I wouldn't even buy a bicycle from them.
The vehicle was advertised as "drives like new" yet there was serious problems with the brakes, power steering and a road noise that was frightening. We... had intended on driving the vehicle 160 miles home. We did not buy it as it was not road worthy. I will say that they refunded my down payment. So if they are bad at advertising at least they were honest enough to do that.
Just purchased my second vehicle from Prime. Got it home and found it to have a transmission leak. Called the next day and they got it right in and fixed... it without any hesitation or hidden cost. Was very apologetic that it happened. Used car is just that used. Felt that they were very fair with price, easy to work with, lots of cars, and on both car buying experiences they have been great. The last one they went well above and beyond what was expected. Will continue to buy all used cars from them in the future.
Long story short, dealer sold us a 07 jeep grand Cherokee with lower miles, we just reached the 30 day mark and guess what!? Sitting at a transmission... shop, transmission is bad and will need alot of work. Upon buying this vehicle as a winter transportation I should of known. When trading in a vehicle on top of this purchase they backed into our trade in vehicle and damage it a new vehicle. They agreed to fix it and still do the trade however, my gf picked up the car that she purchase unknowingly not noticing the poor handicap attempt at bondo and paint. Now we are looking at 1500-2500 dollars to be on working condition would love to get a hold of this class action against this dealer and owner.
JUNK!!!! Sold my 18yr old son a mthr xx lemon!! 1 month ago my son bought his first big purchase...a $8,000 piece of xxxx!! Head gasket blown. Gasket sealant... in the xxxx oil!!! They KNEW what they were doing! Owner ALEX refuse to fix or refund!!!! I'm absolutely outraged and I WILL be heard and they WILL pay one way or the other!!! NEVER screw with a mother's son!!