Reviews
I forgot to add
AND I FORGOT INCLUDE IN MY PREVIOUS REVIEW THAT THE CAR THE DEALERSHIP SOLD ME WAS DRIVEN OFF THE LOT BY SOMEONE ELSE WHO HAD TO RETURN IT BECAUSE THEY COULDN'T GET FINANCED! THEY SOLD IT TO ME AS A NEW CAR, NO DISCOUNT WHATSOEVER AND I DIDNT FIND OUT UNTIL I WAS IN FINANCE AND ALL MY PAPERWORK SAYS ITS A USED CAR. ITS BEEN REGISTERED AND I AM THE SECOND OWNER. THEY JACKED UP THE PRICE THEY SOLD ME A 2021 JEEP WRANGLER UNLIMITED SPORT S FOR $56,757, IT WAS ADVERTISED FOR $44,300 AND MY BANK SAID THE CAR IS ONLY WORTH $46K. IM PRETTY SURE THE CAR CAME WITH NAVIGATION AND ALREADY IT HAS ON IT. They basically took $10 of my down payment and put it in their pockets not to mention the interest they’re going to make off screwing me on the financing. I feel like a helpless victim.
JSH, Here at Moss Bros, we take your comments and concerns very seriously. Please call me at 951-688-6200 ext 1122 to make sure you are heard and understood. I look forward to hearing back from you and hope we can further assist one another to improve the situation. GL Moss - General Manager
Never going back
Horrible experience, will never return. Salesman on phone told us a car had just arrived a few hours earlier, here’s the price, come and get it. We confirmed at least 4 times and was told don’t worry, make the hour drive and you’ll love the Wrangler and the price is firm.. When we arrived an hour later the phone salesman had left (our first clue something was up). Another guy takes over, shows us the car, says it just came in you’re the first to look at it. Then we sit down and he hands me a list of dealer add-ons that raised the price by more than $6000. His boss then comes in and says he’ll make us a special deal and reduce the add-on price to just $3000. Remember, this car had just arrived so there was no time for any add-ons, like a special clear coat finish and gps system. This was the purest form of bait and switch I ever experienced and will never recommend this place ever.
My name is GL Moss and I am the General Manager here at Moss Bros.CDJR Riverside and I would personally like to get involved with this and see if there is anything I can do to help resolve any issues you may have had with us. Please call me at 951-688-6200 ext. 1122. Thank you and I look forward to speaking with you
Best diesel Jeep service in Riverside
Austin and Keith at moss brothers service in Riverside are awesome they handled our family Jeep diesel issues amazingly, we drive our family Jeep Grand Cherokee diesel to Mexico a few times a month and we feel super confident and comfortable knowing that they fixed it right. Definitely the best Jeep service in riverside and southern California we have ever had.
We wanted to thank you for not only allowing Moss Bros. the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to us if there is ever anything I could assist you with in the future. Thank you.
Beware Bait and switch prices
I was shopping for a new Jeep, drove an hour and a half for what I thought was a great deal. Internet manager was very friendly and helpful. When I sat down to do paper work on the vehicle I was presented with a sales price of dealer added items that negated all of the discounts and more. 14,000$ more. Be careful with this type of predatory behavior
My name is GL Moss and I am the General Manager here at Moss Bros. Toyota and I would personally like to get involved with this and see what I can do to help you. Please call me at 951-688-6200 ext. 1122. Thank you and I look forward to speaking with you.
Needed Help ASAP
I could have AAA simply replace my battery, but since I did not know if that was the only problem, and I needed other services, I had Moss Bros. take care of everything. And they did! Gary was very helpful in advising me and making the necessary arrangements. My stress level was high because this battery failure occurred as I was heading out for my 2nd COVID vaccination and planning to attend a memorial for a friend's daughter the next day. It's ALL good now. I am grateful.
As the General Manager, I wanted to thank you for not only allowing Moss Bros. CDJR Riverside the opportunity to earn your business but also for taking the time to leave us a 5-star rating. It means a lot to us as a company and motivated us to work even harder for you next time. Please reach out to me if there is ever anything I could assist you with in the future. Thank you. Sincerely, GL Moss
Teresa
I really loved the way sara treats customers. She has a really nice personality
My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for such a detailed insight on your experience, we hope to see you soon and wish you a great day.
Moss Riverside Service - How Service Should Be!
This Dealership has their Service Department on point! I drive out of my way to make sure all of my cars are serviced here, because I know it will be done right the first time and in a timely manner. I have felt like my business matters, from Day 1. Yvonne is the best and she takes care of my boys like theyre her own. When they bring in their car, it makes me feel good knowing shes the one making sure its right, before they leave with it.
Thank you very much for giving us your business and for giving us a five-star review, Stephanie. If there is anything else that we can do for you please let us know. All the best, Josh Davis -Service Director
2020 BLACK GLADIATOR
RICK is the best customer service rep I've ever encountered and been assisted by....... Please ask GL to give RICK a nice MOSS BROTHER's Christmas Bonus!! Mark - 2020 GLADIATOR
Thank you very much for giving us your business and for giving us a five-star review, Mark. If there is anything else that we can do for you please let us know. All the best, GL Moss - General Manager
Excellent Service
I was greeted promtly upon arriving, I believe my Service Consultant was Yvonne, who was a delight and took care of my service needs. My Ram was delivered back with all service issues resolved.
We are grateful to be open and serving you. Thank you for trusting Moss Bros. with your service needs and for leaving this great review.
Moss Bros - Riverside
Excellent service, happy I bought my Durango here!
Thank you for your business!! We appreciate it and will continue to work hard to provide you the same great service every time. We look forward to seeing you again soon! Sincerely, GL Moss General Manager