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Moss Bros. Honda of Moreno Valley

(662 reviews)
Sales hours: 9:00am to 9:30pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–5:30pm
Tuesday 8:30am–9:00pm 7:00am–5:30pm
Wednesday 8:30am–9:00pm 7:00am–5:30pm
Thursday 8:30am–9:00pm 7:00am–5:30pm
Friday 8:30am–9:30pm 7:00am–5:30pm
Saturday 9:00am–9:30pm 7:00am–5:00pm
Sunday 9:30am–9:00pm Closed

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Reviews

(662 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moss Bros. Honda of Moreno Valley from DealerRater.

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Worst experience we have ever had trying to purchase a

Worst experience we have ever had trying to purchase a car.They do not honor prices they quote on the phone or on line. They make promises and do not keep them. They add unwanted dealer add-on after saying they won’t and expect the customer to pay for them. No thanks!

Worst experience we have ever had trying to purchase a

Worst experience we have ever had trying to purchase a car.They do not honor prices they quote on the phone or on line. They make promises and do not keep them. They add unwanted dealer add-on after saying they won’t and expect the customer to pay for them. No thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Service checkup

There are excellent workers and service was done excellent and on time , would definitely recommend to others to have this dealership as their main service place.

Service checkup

There are excellent workers and service was done excellent and on time , would definitely recommend to others to have this dealership as their main service place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you Bri, we appreciate the shout out !

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Tires replaced

The customer service from Ricky was outstanding! Rick the manager was also a huge help! I recommend everyone to please visit them if you need anything with your Honda. They were both amazing.

Tires replaced

The customer service from Ricky was outstanding! Rick the manager was also a huge help! I recommend everyone to please visit them if you need anything with your Honda. They were both amazing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We enjoy getting feedback on our wonderful employees. Thank you for taking the time to leave this review and for your business!

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Customer Service

Outstanding service. Waiting time was excellent. Explained to me of all what was performed. I recommend Moss Bros to anyone in need of purchasing a vehicle.

Customer Service

Outstanding service. Waiting time was excellent. Explained to me of all what was performed. I recommend Moss Bros to anyone in need of purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you very much for coming to visit us and for giving us a five star review. If there is anything else that we can do for you please let us know. All the best.

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Excellent work

Moss Honda did a great job with my car. The service was done well and in a timely manner. Ricky is an excellent service advisor.

Excellent work

Moss Honda did a great job with my car. The service was done well and in a timely manner. Ricky is an excellent service advisor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We enjoy getting feedback on our wonderful employees. Thank you for taking the time to leave this review and for your business!

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Awesome

Great service by Ricky took care of all my service and recalls and fast!! Will definitely recommend this Dealership. Thank you, for the Great Service

Awesome

Great service by Ricky took care of all my service and recalls and fast!! Will definitely recommend this Dealership. Thank you, for the Great Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Ricky is awesome, so glad that he got you taken care of. We appreciate your 5-star review and being our customer.

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Maintenance service

The maintenance service was very good and complete, but the time it took to complete the service was unsatisfactory. I was promised that the service would take an hour and a half, but it took over three hours. Otherwise, everything was fine.

Maintenance service

The maintenance service was very good and complete, but the time it took to complete the service was unsatisfactory. I was promised that the service would take an hour and a half, but it took over three hours. Otherwise, everything was fine.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave a review, we appreciate the positive and constructive feedback. This helps us grow as a company. We look forward to seeing you at your next service visit. Service Director - Mike Hauso

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Feedback

Great job, especially impressed with friendliness of service rep greeting cars and the clerk who checked me out - very personable! Your prices are also the lowest around.

Feedback

Great job, especially impressed with friendliness of service rep greeting cars and the clerk who checked me out - very personable! Your prices are also the lowest around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Awesome Helmuth, so glad that our service department was able to help you and thank you for taking the time to leave a review, we appreciate your time.

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Outstanding service

I am always at ease getting my car serviced at Moss Bros Honda in Moreno Valley. It starts with Frank, the service advisor who is pleasant to work with. He's knowledgeable and very professional. He explains in detail what has to be done to my car. I never feel pressured into getting service when he recommends it.

Outstanding service

I am always at ease getting my car serviced at Moss Bros Honda in Moreno Valley. It starts with Frank, the service advisor who is pleasant to work with. He's knowledgeable and very professional. He explains in detail what has to be done to my car. I never feel pressured into getting service when he recommends it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

I am so happy to hear our employees provided great service on your recent visit. We have some great people here and are happy to be helping customers like you. Thank you!

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service oil

Muy buena atencion al cliente, tomando en cuenta que fui al servicio de oil change sin cita. quien me atendio Gustavo Acevedo me explico muy bien el trabajo y servicio que le hicieron a mi CR-V. y como comentario extra la maquina de cafe 4 tipos de cafe GRATIS !!!

service oil

Muy buena atencion al cliente, tomando en cuenta que fui al servicio de oil change sin cita. quien me atendio Gustavo Acevedo me explico muy bien el trabajo y servicio que le hicieron a mi CR-V. y como comentario extra la maquina de cafe 4 tipos de cafe GRATIS !!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

My team at Moss Bros greatly appreciates your positive review. We take our reviews very serious as it helps us grow. Thank you for taking your time and leaving such a great review, we appreciate you.

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