DCH Chrysler Dodge Jeep Ram Fiat of Temecula

4 I’M A FATHER. THIS ISN’T JUST A VEHICLE PROBLEM, THIS IS A SAFETY PROBLEM. DCH Chrysler Jeep Dodge of Temecula didn’t just sell me a bad car; they sold me a liability that endangers my family, and now they act like it’s just a paperwork issue. I’m a single father. My son is 9 years old. I bought this van to safely transport him to and from school, sports, and work obligations. I trusted DCH because I believed they were a reputable dealer. Instead, they put my son and I in danger from day one. Within 24 hours of purchase: • The engine began knocking • The steering wheel shook violently on the freeway • Smoke entered the cabin when the van idled • The brakes failed to stop properly (and were NEVER replaced as promised) That was just the beginning. I’ve since discovered: • Broken motor mounts • Electrical and HVAC failures • A missing jack and compressor ETC and much more • And a long list of other mechanical defects DCH’s own Buyer’s Guide warranty states they cover 100% of parts and labor within the warranty period. I met that. I documented it. I have text messages, call logs, videos, and service visits proving I reported these issues starting day two. But now? They just tell me “too much time has passed.” That’s not a policy — that’s a cop-out. I’ve begged them to take action. I’ve brought the vehicle in multiple times. Each time they pass me to someone new, dodge responsibility, and send copy-paste replies to my reviews as if they don’t even care to read what I’ve said. I can’t drive my son in this van without worrying if the brakes will fail. I can’t idle without being choked by toxic fumes. I can’t trust this dealership. If you’re a parent — or someone who values your safety — don’t make the mistake I did. DCH Temecula sold me a dangerous, uninspected, and defective vehicle, and now they’re hiding behind excuses and hoping I go away. I won’t. New review daily until this is fixed. Joe Laporta 📧 Joe@TheEpochTimesCA.com 📞 619-776-8138

2 — DISMISSIVE RESPONSES, SCRIPTED REPLIES, AND ZERO ACCOUNTABILITY I’ve now received multiple responses from DCH Chrysler Jeep Dodge of Temecula, all of them scripted, vague, and dismissive. It is clear that no one is actually reading or addressing the detailed and documented complaints I’ve made, not in person, not over the phone, and certainly not in these public replies. Each time I bring up safety issues like: • Broken motor mounts • Engine smoke entering the cabin • Brakes that weren’t replaced as promised • Severe steering wheel shaking • Electrical failures and HVAC issues ETC and much more …they either change the subject, blame mileage, or copy-paste the same “we diagnosed the car” response. It’s insulting and transparent. What’s worse is that they’ve seen all my evidence — videos, text messages with their staff, call logs, photos, and more. Yet, in public replies they claim they don’t have records or “can’t cover everything.” That’s a lie. These issues were reported on Day 2 and are fully covered under the Buyer's Guide warranty (which they still try to ignore). In person, they’re no better. I’ve been told "We’ll take care of you,” only to be brushed off, passed around, and gaslit. So here’s my message to DCH: Stop replying to my reviews with copy/paste PR nonsense. Start addressing the actual issues and honoring the warranty you sold me. • DMV Investigations • Bureau of Automotive Repair (BAR) • FTC • CFPB • California AG • BBB This isn’t a one-off case — it’s a pattern. If you’re reading this and had a similar experience, contact me. I’m with The Epoch Times and I’m gathering consumer stories. Joe Laporta 📧 Joe@TheEpochTimesCA.com 📞 562-254-5266

🚨 DO NOT BUY FROM DCH CHRYSLER TEMECULA – THEY SOLD ME A DANGEROUS VEHICLE 🚨 Purchase Date: Oct 30, 2023 | Vehicle: 2020 Chrysler Voyager I’m a single father who bought this van to safely transport my 9-year-old son and commute for work. What I received was a defective, dangerous vehicle that DCH has repeatedly failed to repair — despite documented issues reported less than 24 hours after purchase. From day two, I experienced: Engine knocking, vibration, smoke Slipping transmission Broken motor mounts Electrical malfunctions Steering instability HVAC failure Brakes installed without safety pins (confirmed by techs) Rear brakes never replaced despite promises Missing jack and air compressor I brought the car in multiple times, and while staff like Chris P. eventually diagnosed everything I had reported, they refused to fix the issues, blaming mileage — despite my Buyer’s Guide Warranty stating DCH must cover 100% of parts and labor for defects during the warranty period. These problems have existed since day two. I have proof. I was misled, sold an unsafe vehicle, and denied coverage that was legally owed. DCH pretended to help, gave me loaners, but never completed the repairs. Now they’ve changed their tune and left me with a van I can’t trust for my child’s safety. I’m now filing complaints with: California DMV Investigations FTC BAR Consumer Financial Protection Bureau BBB And others. This isn’t just about me — read the reviews. They have a pattern of this behavior. 📢 If you're reading this and have had a similar experience with DCH, contact me. I'm in media with The Epoch Times and am preparing an exposé. This is not over. Joe Laporta 📧 Joe@TheEpochTimesCA.com

Will at DCH, from your help selecting the right vehicle for my family to a purchasing process made easy and enjoyable, you truly are a great DCH team member. DCH you have a customer for life.

Adriano, Milano and their manager Ted were outstanding in customer service, attention to detail and listening to the needs of their customers.

Very welcoming and helpful. No hassle in what my family and I wanted to get.

This is our 5th purchase from this specific dealership, we purposely go back for their amazing service and hard work.

All business no xx. As for me at least. I knew what I wanted and around what I wanted to pay. I came in with my prequalified contract and amount. Left with the car I wanted in the price ridge I wanted.

Friendly, excellent customer service, and no pressure with trying to make a sale. Very knowledgeable.

We loved how easy the process was,. Logan and the manager and the finance department did an amazing job.. They worked with us and kept us on our budget . They did excellent job