Raceway Motors

I bought my 2025 Nissan Rogue at Raceway Motors in April 2026. I started having issues with my passenger door not closing well. I am having to slam it for it to shut. My front passenger side of my grill was coming loose as well as other issues. I found out by accident that my vehicle had been wrecked and sold at a copart "salvage" auction. I was never told that when I bought it. I went by Raceway and talked with the service manager and he said that they would charge me a fee to look at it and couldn't guarantee that it would be fixed. He said there was nothing they could do about my grill. I emailed Raceway Motors and got a call from the General Manager, Mr. Williams. He said they would take a look at it and I told him I had already come up there and I wasn't going to pay to have it looked at when they should have not kept this from me. They should have never sold that car at the price they did. He said ok and that was it. I will not go back to them again. I am attaching photos to this post.

First of all my name is ruthy issac i brought a vechile from raceway motors a year ago my car been broke for 8 months took it back 3 times for them to see what was going on with the car everytime i took the car back the mechanic was never end mind you i put down 3500 dollars for this vehlic didnt want it the first time the sale person jason lewis said just take it home and drive it over the weekend and if you dont like it ill give your down payment back took the car back before they opened wanted there until they open sale person jason said i cannt give your down payment ok then come to find out they changed the bank i was signed with the first time i reported over again nothing was done about it i also reported to the loan company the first week i had the car they wasnt trying to hear nothing i had to say but ask you when can you pay your carnote i did contiue to pay my car note up until sepembter of this year cause i was going to get it fix my self so i took the car to the shop the guy told me between the trainmission and motor you have a very bad oil link thats been repaired i said sir i just got this vechile he said you need to get it back to where you brought it from raceway motors lufkin tx i told him i have been down there time and time again until im tired youll i was stuck with this vevhile my down payment got took on a broken promise and a car i didnt want still pay the note until now i was trying to do the right thing but in june i had to pay regional accepedt two carnotes in one month due to them my idenity got stolen there them i repirted to them every month when i calk them to see why they was calling me cause my carnote was already payed they would say we didnt calk you i had a 121 calls frim them in two months welk the next month i payed my carnote to someone proposing to be regioal acceptends only to come to find out it wasnt them that got my carnote i call them again to see why they was calling they said you havent paid your carnote i said yes i did pay they said thet didnt have it on file ok their next question was when can you pay we can do an excition they didnt care about that my carnote got stolen by some that was acting to be them youll they calld from the same number as regional acceptance had all my imformation putting extensions in my name they didnt care at all i said this im filing on raceway and regioanl acceptance i already have i was fcck both ways but it didnt work out in the end i calld the peoples to come get it this dealership i would not send anyone to it my cowork brought a car the same day i did its also broke with the motor linking oil i btought a 2017 santa faya with 85,124 miles on it when they came to get it olny had 120,121 miles the loan i was under wouldno one take that car as a trade in no where so please know what your doing whdn fooling with raceway motors in lukfin tx.

They had me drive a hr and a half on a big 1800 motorcycle that the headlights was not working right they would shut off at any time and I told them that but they told me before I went there they would definitely get me in a vehicle that day so I went i did not get a vehicle because every salesman and personal working around there is liers I wasn't right I had a down payment more than 7 dollars they lied to me there n ok t good for business all they do is set around eating taco bell understands wy there out of shape and do t want to walk the lot with you I wouldn't recommend anyone going to raceway in lufkin unless you bring them a burrito you might get something out of them then I make enough money to have paid for some of the vehicles there i think they got mad because I didn't bring them a burrito also they got me all the way up there and didn't even try to give me gas money fir then waisting my time please people do not got to raceway motors in lufkin there not good for business there salesman they will lie about anything just to get you there they are very fat and lazy people that can't go a day without messing someone over or ordering all the burritos at taco bell people go somewhere else there liers and they always will be they didn't even know what a hemi tick was or he did and lied about it I recommend that nobody should do business with them you shouldn't do business with liers and people that stuff there self's with burritos everyday a lier is always a lier let me go to work up there id fire everyone there and restart with other people

I will never ever buy from Raceway again and will tell everyone I know not to buy from them. They are very dishonest and do not stand behind theue sales. They have no respect for others and are not trustworthy. DON'T EVER BUY FROM RACEWAY MOTORS IN LUKIN TEXAS

They made everything perfect! Kd was an amazing salesman. I’d recommend him every time . He did not disappoint!!!😁😁😁 if you’re looking for anything Kd is your guy !!

Management is terrible. Manager Ross tells you one thing one day and tells you something different the next day. Do not trust what they tell you. Watch what you sign

Was greeted by the most friendly & helpful person Paula W. She made me feel so welcome. Made sure I was comfortable & understood everything

I went in about five days ago to get a car I called beforehand and asked if they had any cars for 500 down and the lady said we have a lot for 500 down I then told her my monthly income and she said that was really good so I made an appointment went in and was met by Jason. He took my information and said that my income may be an issue which is not what I was told so he said I needed a cosigner and that credit was not an issue I just needed more income so my son said he would cosign. I called back and Jason informed me that he was finishing up the paperwork and would call me back. I waited and he never called me back so I called his cell phone and he said it was slow at work and he was finishing the papers and he would call me back. Two hours later I called back and talked to someone who said Jason wasn't even at work that day and they couldn't get my information from his computer but they were going to try and if not David was going to start a new application. But no Jason was still "working" on it. I finally went up there after I got tired of being lied to and they said were not going to help you unless you have a bigger down payment or a different co signer. I can not stress enough about staying away from this place because their nice when you first walk in and then they tell nothing but lies and when they respond with our employees don't lie well that's a lie in itself.

i bought a car here and they worked hard at getting me approved (no easy chore ) then 35 days later i had a severe malfuntion there was an oil leak and blew a rod since it was over the 30 day mark they could''ve gave me hasssles quite the contrary they replaced the motor at no charge which is very rare these days their mechanics did a great job as quickly as possible (thank you) so i would not only reccomend their sales staff but the service dept . as well thanks again for helping me when i really needed it. so buy a car here with no worries about who your dealing with the best in my book

Bought a car in April 3 months later had to fix cause it started shaking. Now again doing the same thing and is having coolant issues. Apparently the car is faulty when I bought the car I had just got done with cancer treatment and didn’t inspect the car thoroughly. The front frame has been welded together. I mention to the car salesman I would be driving to Houston frequently apparently he just needed a sale. Frustrated at this point need a reliable car and don’t have the money to be buying parts.