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BEWARE! Traded in my vehicle here and never should have. The car I traded in for broke down within 15 minutes of leaving the lot. They took it in for repairs and kept the vehicle for 3 weeks for a repair that take one day. I kept calling and they kept telling me excuses and lying about what was wrong. I’ve read reviews similar to issues I had so if you were smart take your business elsewhere. Worst mistake I’ve ever made. Avoid the sketchy paperwork they make you sign because now I’m having to pay for these repairs. Cars are not serviced like ads state. Bought at auctions and sold to you like a chump.
Crooks — buyers beware
If you want a problem buy from them! They say they are customer friendly and reliable they aren’t - they are selling products they know to have problems and don’t make it right!
DON'T BUY FROM CROOKS
Bought I GMC Acadia from them with in two days it started to fall apart and they refused to fix what they said they would fix lucky me I took the piece of junk back and got my down payment back If you want to get robbed for your hard earned money go to car direct other wise go else where
Shady business practices.... The car buying experience, for me, was fine. I did go in to look at a car they had online and was told “we just sold it!” However, it’s still showing for sale online so definitely believe the reviews about bait and switch, also the car I purchased one month ago is also still showing for sale. They also make you fill out a review sheet when you’re sitting in front of them which is awkward, and I am pretty sure they pay people to write good reviews on Google because every single one is from "a google user". My issue was after I had already bought the car. The car needed new seatbelts cause the previous owners dog chewed them, so during the buying process they agreed to replace them. Cool. Well when the seatbelts finally came in they called to have me bring the car in to replace them. I couldn’t, and I told Jacob that I could not bring the car in during the week as I’m active duty military (in the middle of inspection prep) and I can’t get the time off. I didn’t think it was a big deal I’d call when I got a chance. Well, I was finally able to call today and when Jacob called me back he immediately began quoting policies about having ten days to get whatever was agreed upon fixed, and it was now the 12th day so they “wouldn’t be held liable to replace anything” and I would have to come pick up the seatbelts, and “fortunately” for me they didn’t send them back. I was confused as to why I was being talked down to and treated like l was irate already, and this is in the beginning of the call. When I tried to ask why he was acting like that, he spoke over me and accused me of being “combative”. (I was not) I honestly didn’t know/remember about a 10 day rule and would have had no issue picking up the seatbelts for my husband to install, but the way he handled the whole situation was unprofessional. He also said he was “standing in front of his manager staring at him” and if I wanted him to go speak to his manager then now was my chance.... I had no reason to speak to a manager, and never asked to nor did I ask him to go talk to one...I was legit confused as to why I was being treated like I was irate. Jacob never brought up the 10 day rule in the voicemail he left nor in our text conversations. Maybe you guys should do that in the future because people forget things, and it’s good customer service. He also said the mechanic who would have installed the seatbelts called me “so many times”. I never got a message from that person and I don’t answer unknown numbers so maybe tell him to leave messages in the future? I still don’t have any other missed calls from Virginia numbers except Jacob’s. But hey, if they want to go by the book and not install silly seatbelts because I was two whole long days late, then go ahead. I honestly don’t want to do business with them after this anyway. Update: I went in today to pick up the seatbelts and as expected I was treated like I was the bad guy. I also asked about my registration (because I am registering out of state). He said I was 100% responsible for doing that even though he lead me to believe that they would take care of it (you know, like a normal, not shady, dealership would do). His manager rolled his eyes at me and they both acted like I was asking them to do something foreign to them because now I need new temp tags since these are about to expire. I am very disappointed and surprised that they are acting like this, but thats ok. Clearly I am not the only one who has been mistreated by this company and all I can say is Karma is a b****, and good luck to you all.
Unfortunately we couldn’t make a deal but had a great experience. Gary and Donnie are top notch. I will definitely deal with these guys in the future.
Excellent selection and offers. Was looking for a chevy tahoe and or a suburban . Staff was very informitive and professional. Didnt seem sharky like most used dealerships.
Bill was excellent to deal with in buying a truck from CarDirect. He was extremely helpful and easy to work with. Thank you for a great experience.
Overall Happy Experience
Communication and services provided were carried out professionally and in a timely manner. It was overall a happy experience with no stress!
Great to Work With
Bill was great to work with - very thorough and cordial - was honest on price - would buy from him again.
Great communication between dealer and customer. He was present but not over bearing.