Rectangle 48
Sales 9:00 AM - 8:00 PM

CarDirect Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2013

Car Direct USA is Located in Virginia Beach on Shore Dr close to the Little Creek Amphibious Base. Car Direct sells qual

...

ity used cars at Internet prices. Our staff has over 90 years of combined experience and eager to serve the great people in the Hampton Roads area. Car Direct USA brings new car interest rates on quality pre-owned quality cars in Virginia Beach at prices you can't beat anywhere! So if your car credit is less than perfect, relax! We specialize and have many bad credit solutions! We guarantee that!

"Exclusive Deals! For Military Personnel"

Reviews

4.8 out of 5 4.8
997 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    April 19, 2019

    If you want a problem buy from them! They say they are customer friendly and reliable they aren’t - they are selling products they know to have problems... and don’t make it right!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 31, 2019

    Bought I GMC Acadia from them with in two days it started to fall apart and they refused to fix what they said they would fix lucky me I took the piece... of junk back and got my down payment back If you want to get robbed for your hard earned money go to car direct other wise go else where

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • May 22, 2018

    Unfortunately we couldn’t make a deal but had a great experience. Gary and Donnie are top notch. I will definitely deal with these guys in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 2.0 out of 5
    June 14, 2018

    Shady business practices.... The car buying experience, for me, was fine. I did go in to look at a car they had online and was told “we just sold... it!” However, it’s still showing for sale online so definitely believe the reviews about bait and switch, also the car I purchased one month ago is also still showing for sale. They also make you fill out a review sheet when you’re sitting in front of them which is awkward, and I am pretty sure they pay people to write good reviews on Google because every single one is from "a google user". My issue was after I had already bought the car. The car needed new seatbelts cause the previous owners dog chewed them, so during the buying process they agreed to replace them. Cool. Well when the seatbelts finally came in they called to have me bring the car in to replace them. I couldn’t, and I told Jacob that I could not bring the car in during the week as I’m active duty military (in the middle of inspection prep) and I can’t get the time off. I didn’t think it was a big deal I’d call when I got a chance. Well, I was finally able to call today and when Jacob called me back he immediately began quoting policies about having ten days to get whatever was agreed upon fixed, and it was now the 12th day so they “wouldn’t be held liable to replace anything” and I would have to come pick up the seatbelts, and “fortunately” for me they didn’t send them back. I was confused as to why I was being talked down to and treated like l was irate already, and this is in the beginning of the call. When I tried to ask why he was acting like that, he spoke over me and accused me of being “combative”. (I was not) I honestly didn’t know/remember about a 10 day rule and would have had no issue picking up the seatbelts for my husband to install, but the way he handled the whole situation was unprofessional. He also said he was “standing in front of his manager staring at him” and if I wanted him to go speak to his manager then now was my chance.... I had no reason to speak to a manager, and never asked to nor did I ask him to go talk to one...I was legit confused as to why I was being treated like I was irate. Jacob never brought up the 10 day rule in the voicemail he left nor in our text conversations. Maybe you guys should do that in the future because people forget things, and it’s good customer service. He also said the mechanic who would have installed the seatbelts called me “so many times”. I never got a message from that person and I don’t answer unknown numbers so maybe tell him to leave messages in the future? I still don’t have any other missed calls from Virginia numbers except Jacob’s. But hey, if they want to go by the book and not install silly seatbelts because I was two whole long days late, then go ahead. I honestly don’t want to do business with them after this anyway. Update: I went in today to pick up the seatbelts and as expected I was treated like I was the bad guy. I also asked about my registration (because I am registering out of state). He said I was 100% responsible for doing that even though he lead me to believe that they would take care of it (you know, like a normal, not shady, dealership would do). His manager rolled his eyes at me and they both acted like I was asking them to do something foreign to them because now I need new temp tags since these are about to expire. I am very disappointed and surprised that they are acting like this, but thats ok. Clearly I am not the only one who has been mistreated by this company and all I can say is Karma is a b****, and good luck to you all.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 13, 2017

    Excellent selection and offers. Was looking for a chevy tahoe and or a suburban . Staff was very informitive and professional. Didnt seem sharky like most... used dealerships.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 7, 2017

    Bill was excellent to deal with in buying a truck from CarDirect. He was extremely helpful and easy to work with. Thank you for a great experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 7, 2017

    Communication and services provided were carried out professionally and in a timely manner. It was overall a happy experience with no stress!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 7, 2017

    Bill was great to work with - very thorough and cordial - was honest on price - would buy from him again.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2017

    was very knowledgeable and helpful in the purchase of vehicle got me good deal and worked with me

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 28, 2017

    Great Selection. Great customer service. Willing to meet my price.

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    Shopped for a used car
    Did make a purchase
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