Sheehy Honda

To start with, the sale process took 7 hours! I had everything I needed to buy the car. I knew what car I wanted, I had A preapproved loan, I had insurance, I had 50% down payment. The salesperson, great no problem; the finance person - I think they let a college intern practice on me. We got 3/4 of the way though the deal and another finance person had to come in and redo everything. So, 2 days later I get a call saying that some of the paperwork was fill out wrong and I needed to come in and resign it. I live 40 minutes away in good traffic, and there is never good traffic, but I go in resign the papers. After 30 days I am looking for my hard tags, so I drive in and ask about them. They nonchalantly tell me that they are not there and print some more temp tags. 30 more days go by and still no tags. So, I drive out to the dealership one more time. And again They nonchalantly tell me that the hard tags are not there and to wait in the corner while they look into it. I decided not to wait in the corner, but to stand in the middle of the showroom. While standing there, I took out my phone and started typing. A salesman who knew why I was there saw me typing and asked, " Are you writing a review". I showed him my phone and said "of course I am." 2 minutes later, the head finance person and the person in charge of tags and title were there.

Exceptional dealership experience with knowledgeable staff, transparent pricing, and outstanding customer service throughout purchase process.

I am so glad a went back a year later to work with Ayesha. She was amazing. I couldn't be happier with my experience with her at Sheehy Honda.

Although a past experience with service was not pleasant, my most recent service was enjoyable. I appreciate the manager, Rachael, and Enzo Ventura for their leadership and customer Care.

After Sheehy Honda of Alexandria did my last oil change, a leak suddenly appeared. They quoted me $900 to fix it. A local mechanic fixed it with a simple drain plug replacement for under $50. Now, on my next scheduled oil change (which I prepaid for through their VIP membership), I waited four hours only to be told they wouldn't do the work unless I paid that $900 again. They created the problem, misdiagnosed it, and are now holding my prepaid service hostage. Four hours wasted. Zero work done. Unacceptable.

Good service and service manager was very very good with courteous and helpful customer service

Fifi (Sales) and Roxy (General Manager) from Sheehy Honda on Richmond Hwy, deserve my highest commendation. I felt welcome into the dealership, the athmosphere was friendly and low pressure. They were happy to explain the features of each model and prices. I will recommend them to my friends and family without hesitation.

My Tuesday visit was with Rashawn. My next visit return visit on Saturday was with KathyDel Cid. I feel like both are trustworthy advisors. They let me know what is needed and whether if it is a safety concern or something that can wait a while. Car repairs are getting outrageous!!! I have had to return when repairs weren’t quite right and both have been very helpful in getting an answer or solutions to the problem. I like the videos which allows for more transparency. It is true we don’t always trust what the auto repairman recommends. Is he trying to upsell you unnecessary repairs? Having a trusted advisor helps. Thanks Kathy and Rashawn at Sheehy Honda/Hybla Valley. As long as you’re there I’ll continue coming back!!!

Excellent service and attention to detail. My service attendant listened to my needs and provided excellent feedback.

Curtis Barger and Fikir Toru were amazing sales reps. I negotiated a price on-line and when I got there and they were getting the paperwork ready we were chatting and when I mentioned that I was retired military they knocked an additional $500 off the price. They could have easily just said the discount was part of the negotiated price since I had mentioned it in my email exchanges but they didn't, the honesty was extremely refreshing. This was the second car I've purchased from this dealership and the last experience in 2020 was just as good. I highly recommend both the dealership and Curtis and Fikir. Definitely give them a call if you are looking for a Honda.