Reviews
Write a reviewAmazing Experience
The service is impeccable. The experience is amazing. The storefront is clean and they always provide refreshments as I wait patiently with an enjoyable experience. “It’s like taking my car to heaven”. I highly recommend Al Packer Ford Lincoln to everyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Van Johnson
I wrote a review regarding the excellent service I received from Mr. Van Johnson. Always helpful, courteous. I would highly recommend this Lincoln dealership for not only the sales but the service is excellent I am very happy with my MKC
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
New Nautilus
Van Johnson was our salesman again and he was very polite, knowledge, and professional in dealing with us. We love our new Nautilus,it is probably the best car we’ve had so far, and this is our 5th SUV so we know a little about this model.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Albert
In and out under 2 hours. Van Johnson did a great job. General manager was also very helpful through the process as well as the finance manager. Thanks Van!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Responsive
Called to inquiry about a new 2019 Nautilus and Manny Sajuin got the call. The next day I came to dealershhip and got my new car. It was a great experience dealing with Manny and Al Packer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al Packer Lincoln
I was very pleased with my buying experience, Anthony Morretti was easy to work with, he listened to my list of wants, and answered all my questions. I never knew buying a car was so easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Edgardo Pena
Edgardo Pena was excellent he made the service a pleasure. He was helpful and professional. The car was taken in a timely manner and the service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
POOR SERVICE MIS-INFORMED SALES PEOPLE
TERRIBLE.....WILL NOT PURCHASE FROM A DEALERSHIP LIKE THEM
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Always a pleasure.
It's always a pleasure to have my Lincoln MKZ Hybrid serviced at Al Packer Lincoln. Led by service manager, Shorty Pena, the job is well done and I receive the individual attention I should. From the purchase through the service, I'm glad I discovered Al Packer and his team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
George Sonnenfeld
As always, my service visit with Edgardo Pena (Shorty) was First class. George Sonnenfeld.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase