Reviews
Recall
Everything was good except when I got in my car there was an empty coffee cup and it' wasn't mine.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good reliable service
All service work was completed in a timely manner.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, Jared. We appreciate your review and hope we can continue serving you for many years to come.
Great professional service!
Purchased 2016 Mustang, it was brought from another dealership, completed transaction in one day. Excellent service by Brad King
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service
I purchased a new Ford F150 XLT pickup truck and overall had a very good experience. All the staff I interacted with worked as a team and the entire process very pleasant. All very professional, courteous and thorough. I worked for Caterpillar for 34 years and know the importance of good customer service for a successful business so I truly appreciated the great customer that I received from your team. Will definitely recommend Keller Ford to my friends and family. Thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alfred, we are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. We?re glad we provided this to you. Thanks again for the positive feedback!
Excetional service
Very quick and professional service. Associates very polite and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Thank you for your positive review and recommendation of our dealership!
Service
I was able to get my navigator right in for service. It was ready for pick up three hours later. I appreciate my seat and floor being protected while servicing. The only complaint I have is on the hood a dirty greasy hand print was left.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Service after sale
Needed an oil change.. Dave Mendez got me In & Out with no problem. Dave is Very professional, knowledgeable and leaves a very good impression of Keller Ford's service.. after sale. * A couple'a Benches outside in the drop off bay would be nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ford Focus
I knew I wanted a pre-owned Ford Focus or Fiesta. There were a few in stock. The salesman knew the inventory and helped me find the one that best met my needs. He showed me several options, but did not pressure me to consider other cars. The Finance department arranged a great loan, and I was on my way. I felt the price of the vehicle was fair. I returned to purchase an extra key for the vehicle. Service was excellent, but I would prefer it if the spare key came with the car at time of purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Professional
Went in for an oil change & rec'd rotation of tires too. Also a point inspection. All of our service within a acceptable time period. It made us feel safer on our road trip. Thank you.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're always happy to help our customers at Keller Ford Lincoln. We appreciate your review of our team, and the staff here at Keller Ford Lincoln look forward to further serving you in the future!
Great friendly service
Know one likes the process of looking for a vehicle, the time it takes and the negotiation. I have to say this was the best car buying experience I've ever had. From the moment we stepped foot on the lot. We were greeted buy Eric Lett who was very friendly and helpful, if he didn't know the answer he found out. Treated us like we were family and made us very comfortable. The whole team at Keller Ford were fantastic, couldn't ask for anything better. If your going to purchase a ford your best place to shop is Keller Ford in Hanford, we live in Visalia and I plan on always driving to Hanford. The better service is well worth the drive!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your business. Our greatest goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!