Crain Hyundai of Fayetteville

Everything from getting the title (3 months) to getting GAP cancelled and refunded (11 weeks and counting) has been like pulling teeth. They said they... had to fax in a form to cancel GAP. Fidelity says they didn't need to fax in anything. I didn't expect to still be dealing with Crain 6 months after purchasing the car.

.loved it they will send a parts man 123 miles to get my part absolutely kick xxx no other dealerships do that super great people .For people need to understand... have patients they are busting their buts for all of us as customers thanks Glenn MCDANIEL

I scheduled a 0700 appointment for an oil change and decided to wait, the staff offered to take me anywhere I needed to go, although my Tuscan was finished... before I could finish my complimentary donut and coffee. Any place that cares enough to provide quality coffee and a good assortment of donuts over opting for a dozen plain gets my vote!

Had my veloster serviced. Very pleased with results. Car was ready within the time limit I was told. And they washed and vacuumed my car too !

Ben Milford was my vehicle salesman and now he is with VW branch. As for service this time, asmdvisor was Chris and he did fine job.

The service is convenient fast and always a pleasure dealing with them. They keep u informed on qhat is going on and before doing anything else they notify... you first

I traded my low mileage vehicle with no mechanical issues for a car that needs a new front end and a transmission that shifts hard. They can easily sell... my vehicle that I traded for 5,000 to $7,000 but on top of that they wanted an additional $2,000 from me for the trade. The people were polite but I just feel cheated. When I spoke to them about my concerns a few days later I was told to fix the problems myself.

I went in to have them check my navigation app. They listened to my concern ,checked it out thoroughly and gave me an excellent recommendation.

Appointment was for routine service with the 15000 mile service added in. Crain was very helpful with scheduling, work was done quickly and even washed... my car. Always hspot with Crain.

The check in and out process was seamless and user friendly. Braxton took care of everything that I asked for and made suggestions about important items... I hadn't thought of, and they were able to include those services while they had my car. I will definitely be back!