Ourisman Chrysler Jeep Dodge RAM of Alexandria

4.1 out of 5 4.1

Reviews

4.1 out of 5 4.1
1006 lifetime reviews.

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  • 4.0 out of 5
    November 23, 2020

    I just recently purchased a 2020 Jeep Renegade High Altitude from here on 11/19/20 after coming across it on cars.com. I submitted the trade-in form and... Ms. Algeda was quick (under 5 minutes) with reaching out to me about it. I made an appointment to come in the same evening around 6:30. From there, I was set up with Jada who facilitated my test drive of the Jeep I wanted and went over all the features. She was the highlight of my first "brand new" car buying experience as she was very friendly, personable, and did not come off as the stereotypical car salesman attempting to pressure you into something or get over on you. As a social worker, I value rapport building; it truly goes a long way. I traded in my car and was financed through my own credit union (NFCU), without issue. She has even reached out afterwards to ask if I had any questions or concerns. The only reason I won't give 5 stars is because I did feel like I was a bit pressured to get their extended warranty packages (Not by Jada). The gentleman just began explaining to me what the warranties were and how much they cost... I had to ask, specifically, 2-3 times if this was "mandatory" before I got a straight answer that it was not, but was something recommended. To me, that is stereotypical car salesman fast talk and behavior; it definitely felt like a finesse, and I didn't really like that. Overall, my experience was positive. I'm glad I did not pay for the extended warranty as I've read bad reviews about the service and work quality of the repair shop there. I'd buy there again. I recommend that you ask for Jada!

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    Does recommend this dealer
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    Ourisman Chrysler Jeep Dodge Of Alexandria

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ourisman Chrysler Jeep Dodge of Alexandria! If you ev...er need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    November 23, 2020

    DO NOT use Ourisman Alexandria for your repairs. They will not honor your warranty for service and repairs that should otherwise be covered under a standard... 3 year, 30,000 mile warranty. Staff was disrespectful and completely unresponsive.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • September 20, 2018

    Great team from start to finish. Made the process very easy - and accommodating to my schedule. The closing paperwork which is usually so painful was... so easy. Would recommend buying a Jeep from Ourisman!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 12, 2020

    Im from out of state bought my car 5 months ago still haven't got my plates which isn't a problem but their tittle department keeps letting the registration... form expire and I have to keep sending them it over and over again. Asked for new temp tags 2 days before mine expired and was told it was going to be overnighted but it's been 17 days and nothing. Called that specific department several times and left a few voicemails but no calls back. Sales manager hangs up on my face for me being frustrated with the situation when I said "this is f stupid."

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    Does not recommend this dealer
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  • 1.0 out of 5
    July 22, 2020

    Many employees present, but very little help given. Customer service needs serious improvement. You will not be greeted by anyone in the service department,... just looked at or ignored.

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    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    June 27, 2020

    Terrible service! Returned my Jeep with parts removed. Would not accept their own oil change coupon. Cheats and liars! Even offered me a refund then... refused to give it to me.

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    Does not recommend this dealer
    Came in for service or repair
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    jkplus3

    I tried following up with Chris, as Ourisman responded with. He ignores me! Won¿¿¿t take my call and won¿¿¿t call back!!!! STAY FAR AWAY from this... place.

  • 4.0 out of 5
    February 10, 2020

    The service was was ok. My oil monitor wasn't changed back to 0 miles once it was changed and I had to go back a second time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Evan, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care....

  • 4.0 out of 5
    February 1, 2020

    I would have given five stars; however, the service technician?s customer politeness was alarming. I understand that it can be difficult to predict how... long it will take to service a car., which I did share. But when I expressed my disappointment that I would have to wait an additional two hours, the technician became defensive. A simple, ?I understand and apologize for the inconvenience. We will get you out as soon as we can? would have sufficed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Gabriella, we appreciate you taking the time to leave us this feedback. We're always looking for ways to improve. Please don't hesitate to reach... out if there's anything additional we can do for you. We're happy to help.

  • 4.0 out of 5
    February 1, 2020

    I would have given five stars; however, I was disappointed with the service technician?s customer politeness. I understood that the technician can not... always predict how long the service will take. When I expressed my disappointment in the additional two hours I would have to wait, he immediately became defensive! A simple, I understand and we will get you out as soon as we can would have sufficed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Gabriella, we appreciate you taking the time to leave us this feedback. We're always looking for ways to improve. Please don't hesitate to reach... out if there's anything additional we can do for you. We're happy to help.

  • 3.0 out of 5
    January 28, 2020

    They did a great job however they had the car longer then expected due to part being on back order which caused me to have a rental way longer then expected.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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