Toyota of San Luis Obispo

1.8
(42 reviews)
Visit Toyota of San Luis Obispo
Sales hours: 10:00am to 6:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 10:00am–6:30pm 8:00am–5:00pm
Tuesday 10:00am–6:30pm 8:00am–5:00pm
Wednesday 10:00am–6:30pm 8:00am–5:00pm
Thursday 10:00am–6:30pm 8:00am–5:00pm
Friday 10:00am–6:30pm 8:00am–5:00pm
Saturday 10:00am–6:30pm 8:00am–4:00pm
Sunday 11:00am–5:30pm Closed

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (877) 839-1924 (877) 839-1924
Used (877) 843-1455 (877) 843-1455
Service (877) 839-9015 (877) 839-9015

Inventory

See all 117 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2021.

Service center

Phone number (877) 839-9015

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

1.8
(42 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Great experience while helping my mom buy a car.

Great experience while helping my mom buy a car. Paul in the finance department was wonderful as well!

5.0

Great experience while helping my mom buy a car.

Great experience while helping my mom buy a car. Paul in the finance department was wonderful as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review
1.0

I would like to give a positive review of Toyota of San

I would like to give a positive review of Toyota of San Luis Obispo unfortunately I cannot. This past Saturday 2/25/24 my son purchased a “ Certified” 2018 Toyota 4 Runner Limited. The next day , my son looked underneath his 4 runner only to discover rust on the exhaust manifold all the way to the muffler and also in the wheel wells. How could have this vehicle be inspected and passed to be a “ Certified” Toyota is unbelievable! He reached out to SLO Toyota and the sales person Zack told him “ well you bought a used car”. That’s it! My son has submitted a complaint to Toyota headquarters and is awaiting a resolution to this matter. If you are planning to buy a used and even “certified” car from SLO Toyota I highly recommend you complete a pre purchase inspection especially for RUST issues of the vehicle prior to signing on the dotted line! I will edit this upon determining the outcome of the resolution, thank you for reading!

1.0

I would like to give a positive review of Toyota of San

I would like to give a positive review of Toyota of San Luis Obispo unfortunately I cannot. This past Saturday 2/25/24 my son purchased a “ Certified” 2018 Toyota 4 Runner Limited. The next day , my son looked underneath his 4 runner only to discover rust on the exhaust manifold all the way to the muffler and also in the wheel wells. How could have this vehicle be inspected and passed to be a “ Certified” Toyota is unbelievable! He reached out to SLO Toyota and the sales person Zack told him “ well you bought a used car”. That’s it! My son has submitted a complaint to Toyota headquarters and is awaiting a resolution to this matter. If you are planning to buy a used and even “certified” car from SLO Toyota I highly recommend you complete a pre purchase inspection especially for RUST issues of the vehicle prior to signing on the dotted line! I will edit this upon determining the outcome of the resolution, thank you for reading!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

ONE STAR NO STARS deserved.

ONE STAR NO STARS deserved... I used to believe in Toyota, NO MORE! This dealership is unbelievably unresponsive to customer service. Completed EFI service work and discovered damaged part due to mechanic on 9/5/23. (punched a hole through the air assembly) Attempted to resolve the issue after several attempts, displaying evidence photos of before and after. It is now 11/29/23 despite indifference to "we'll get back to You," from Business Manager and three different service managers, The $421 parts remains damaged following a simple EFI service.

1.0

ONE STAR NO STARS deserved.

ONE STAR NO STARS deserved... I used to believe in Toyota, NO MORE! This dealership is unbelievably unresponsive to customer service. Completed EFI service work and discovered damaged part due to mechanic on 9/5/23. (punched a hole through the air assembly) Attempted to resolve the issue after several attempts, displaying evidence photos of before and after. It is now 11/29/23 despite indifference to "we'll get back to You," from Business Manager and three different service managers, The $421 parts remains damaged following a simple EFI service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Erick was excellent, he was able to get me the deal I

Erick was excellent, he was able to get me the deal I wanted and was easy to work with

5.0

Erick was excellent, he was able to get me the deal I

Erick was excellent, he was able to get me the deal I wanted and was easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

The sales staff acted like they were doing me a favor

The sales staff acted like they were doing me a favor when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales rep before posting a negative review so Toyota SLO knows there are issues. Their Core Values- “accountability, servant mindset, and integrity” were severely overlooked. The only reason I purchased here was because my car should have arrived in less than 30 days since it was already in So. Cal. Less than a week after signing the paperwork with B. Rivera, I received this email…” I did want to remind you that you’ll be receiving an email that asks you to review your experience. Just so you will know, my compensation is directly tied to this review.” He said my warranty starts the day I signed the paperwork though the car did not arrive for 32 days. Bob did not know “The factory coverage warranty period begins the first date the vehicle is delivered to the original purchaser. Basic Coverage is 36 months/36,000 miles, whichever occurs first.” He’s should know why delivery date does matter in regards to a warranty. Bob said, “Every Thursday or Friday I will send you an update on your car’s movement through the Long Beach Port process.” He did not contact me with updates. I had to call every week to check on the status. Finally, I received a call that “Your car will be here Thurs-Sat.” I had to call Sat at 5 PM to find out it was delayed again as Bob never called me. There was zero follow through from him. Bob said “I got you a deal.” He had absolutely nothing to do with the price as there is no negotiating at any dealer in the state right now for new Toyotas. The demand outweighs the supply. When I called him out on his lie, Bob added, “We don’t charge extra here!” Only one of the dealers I checked does and again, Bob had nothing to do with Toyota SLO’s pricing on a new car. Bob expected me to sign off a check list without going over it (verify vin, sales rep has gone over vehicle with me, etc.). When Bob was unable to set up the app in my vehicle, he said” Your android phone does not work with this vehicle because it is old (It’s one year old)” and he tried to make me feel bad for not having an iPhone. Bob did not know how to set up the technology and finally called a 23-year-old over to do it after wasting a great deal of my time. I think it’s time that Bob Rivera retires because he just doesn’t care. When trading in my car, Bob said my car had expired tags (April 2024) and “We don’t give you what you see on the internet, we give you the bank rate.” What does that even mean? He asked, “Where did you get that coupon for an additional $500 for your vehicle’” when it is on Toyota SLO’s website that they will pay $500 above KBB fair market value. He added, “Show me where you found that!” I was not given KBB fair market value for my car, but was exhausted by this point When I spoke the manager, Bryson D., he said “Your car is ‘on the rail” and was in Woodstock and now is in Mira Loma.” He could not tell me what “on the rail” meant or that Woodstock is the town in Ontario, Canada where the car was manufactured and that Mira Loma is in Riverside County, Cal. He could not explain how or why my car supposedly traveled 60 miles from the port of Long Beach inland to Mira Loma and had been sitting there for weeks. It really looks bad when a manager does not know what is going on. He threatened, “Once the car arrives, you have two days to pick it up!” Or what Bryson? We don’t even know when the car is truly arriving; what if I am out of town? Bryson said, “Well, we will work with you.” Again, like Toyota SLO is doing me a favor. He refused to speak to me in person when negotiating the trade in.

1.0

The sales staff acted like they were doing me a favor

The sales staff acted like they were doing me a favor when in fact, they would not have jobs without customers. They expected me to sign a paper stating that I will try to work things out with the sales rep before posting a negative review so Toyota SLO knows there are issues. Their Core Values- “accountability, servant mindset, and integrity” were severely overlooked. The only reason I purchased here was because my car should have arrived in less than 30 days since it was already in So. Cal. Less than a week after signing the paperwork with B. Rivera, I received this email…” I did want to remind you that you’ll be receiving an email that asks you to review your experience. Just so you will know, my compensation is directly tied to this review.” He said my warranty starts the day I signed the paperwork though the car did not arrive for 32 days. Bob did not know “The factory coverage warranty period begins the first date the vehicle is delivered to the original purchaser. Basic Coverage is 36 months/36,000 miles, whichever occurs first.” He’s should know why delivery date does matter in regards to a warranty. Bob said, “Every Thursday or Friday I will send you an update on your car’s movement through the Long Beach Port process.” He did not contact me with updates. I had to call every week to check on the status. Finally, I received a call that “Your car will be here Thurs-Sat.” I had to call Sat at 5 PM to find out it was delayed again as Bob never called me. There was zero follow through from him. Bob said “I got you a deal.” He had absolutely nothing to do with the price as there is no negotiating at any dealer in the state right now for new Toyotas. The demand outweighs the supply. When I called him out on his lie, Bob added, “We don’t charge extra here!” Only one of the dealers I checked does and again, Bob had nothing to do with Toyota SLO’s pricing on a new car. Bob expected me to sign off a check list without going over it (verify vin, sales rep has gone over vehicle with me, etc.). When Bob was unable to set up the app in my vehicle, he said” Your android phone does not work with this vehicle because it is old (It’s one year old)” and he tried to make me feel bad for not having an iPhone. Bob did not know how to set up the technology and finally called a 23-year-old over to do it after wasting a great deal of my time. I think it’s time that Bob Rivera retires because he just doesn’t care. When trading in my car, Bob said my car had expired tags (April 2024) and “We don’t give you what you see on the internet, we give you the bank rate.” What does that even mean? He asked, “Where did you get that coupon for an additional $500 for your vehicle’” when it is on Toyota SLO’s website that they will pay $500 above KBB fair market value. He added, “Show me where you found that!” I was not given KBB fair market value for my car, but was exhausted by this point When I spoke the manager, Bryson D., he said “Your car is ‘on the rail” and was in Woodstock and now is in Mira Loma.” He could not tell me what “on the rail” meant or that Woodstock is the town in Ontario, Canada where the car was manufactured and that Mira Loma is in Riverside County, Cal. He could not explain how or why my car supposedly traveled 60 miles from the port of Long Beach inland to Mira Loma and had been sitting there for weeks. It really looks bad when a manager does not know what is going on. He threatened, “Once the car arrives, you have two days to pick it up!” Or what Bryson? We don’t even know when the car is truly arriving; what if I am out of town? Bryson said, “Well, we will work with you.” Again, like Toyota SLO is doing me a favor. He refused to speak to me in person when negotiating the trade in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Show full review
1.0

Finalizing my purchase became comical.

Finalizing my purchase became comical. I was sequentially contacted to redo paperwork. Unimpressive and unprofessional. Lowball offer on my trade-in was insulting. Wish I'd driven the extra miles to the Toyota dealership in Santa Maria.

1.0

Finalizing my purchase became comical.

Finalizing my purchase became comical. I was sequentially contacted to redo paperwork. Unimpressive and unprofessional. Lowball offer on my trade-in was insulting. Wish I'd driven the extra miles to the Toyota dealership in Santa Maria.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Show full review
1.0

Dropped off my car at dealer for scheduled maintenance.

Dropped off my car at dealer for scheduled maintenance. Got a dealer shuttle ride to work. Made it clear I'd need a ride back at end of day. "Sure, no problem, we'll call you." They never called, shuttle never showed up. Ended up spending $54 for a cab ride home. Next day I went in to get the car and told the service advisor I'd be willing to pay for the service minus $54. She said she'd ask the Service Manager to call me - meantime, I took the car. He never called. I never heard anything else at all. Didn't have to pay for the service. I won't go back there.

1.0

Dropped off my car at dealer for scheduled maintenance.

Dropped off my car at dealer for scheduled maintenance. Got a dealer shuttle ride to work. Made it clear I'd need a ride back at end of day. "Sure, no problem, we'll call you." They never called, shuttle never showed up. Ended up spending $54 for a cab ride home. Next day I went in to get the car and told the service advisor I'd be willing to pay for the service minus $54. She said she'd ask the Service Manager to call me - meantime, I took the car. He never called. I never heard anything else at all. Didn't have to pay for the service. I won't go back there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
1.0

Took my truck in to replace the charcoal canister.

Took my truck in to replace the charcoal canister. The service clerk said he would charge me $400 for a diagnostic fee. I reiterated to him that I dont need a diagnostic because I just want the part replaced. He later called me and told me what was wrong with my truck. (Exactly what I told him) He wanted me to pay $400 just to tell me that I did need to replace the canister.

1.0

Took my truck in to replace the charcoal canister.

Took my truck in to replace the charcoal canister. The service clerk said he would charge me $400 for a diagnostic fee. I reiterated to him that I dont need a diagnostic because I just want the part replaced. He later called me and told me what was wrong with my truck. (Exactly what I told him) He wanted me to pay $400 just to tell me that I did need to replace the canister.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
1.0

Worst service I've ever experienced with a dealership.

Worst service I've ever experienced with a dealership. The 90,000 mile service was do at a cost of less than $400. When I picked up the car, I as told that the battery needed charging, which they did at three-quarters charge. The next morning the battery was dead so I called Toyota and was informed by my adviser that it was probably the alternator. I found out that the Prius don't have one. When the AAA service arrived, we discovered the dealership somehow damaged the hood latch, and we were unable to open the hood. He also discovered the battery had a dead cell, and should not have been charged. The battery replacement and hood latch repair came to another $380. I called one of the managers. He asked me to email images of my receipts, which I did, but I never heard back. Another email a few weeks later was never acknowledged.

1.0

Worst service I've ever experienced with a dealership.

Worst service I've ever experienced with a dealership. The 90,000 mile service was do at a cost of less than $400. When I picked up the car, I as told that the battery needed charging, which they did at three-quarters charge. The next morning the battery was dead so I called Toyota and was informed by my adviser that it was probably the alternator. I found out that the Prius don't have one. When the AAA service arrived, we discovered the dealership somehow damaged the hood latch, and we were unable to open the hood. He also discovered the battery had a dead cell, and should not have been charged. The battery replacement and hood latch repair came to another $380. I called one of the managers. He asked me to email images of my receipts, which I did, but I never heard back. Another email a few weeks later was never acknowledged.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
1.0

If this review deters just one person from buying,

If this review deters just one person from buying, selling, using this dealership then I've done my obligation as a consumer. This place is terrible. Everyone I dealt with was incompetent. The middle management lied about a final price and then had the audacity to not be professional enough to correct their error. I will NEVER go to this dealership again. I would rather walk over broken glass barefoot than to purchase a vehicle from here! Hope this helps.

1.0

If this review deters just one person from buying,

If this review deters just one person from buying, selling, using this dealership then I've done my obligation as a consumer. This place is terrible. Everyone I dealt with was incompetent. The middle management lied about a final price and then had the audacity to not be professional enough to correct their error. I will NEVER go to this dealership again. I would rather walk over broken glass barefoot than to purchase a vehicle from here! Hope this helps.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Show full review
See all 42 reviews