Very pleasant experience from start to finish. All staff was very friendly and courteous. Felt no pressure at all at any time. We were made to feel very... comfortable and at home despite being from over and hour away. Satisfied with the price and the willingness to help in any way possible. Buying process was made very simple and fast. Staff also stayed past closing time to allow us all the tine we wanted for a test drive and to finish paperwork.
Done lots of research, found car that I was very interested in and contacted owner. Came to an agreement with owner on purchasing vehicle , went to the... bank and borrowed the money to purchase vehicle, made plans to come up there in two days to physically see vehicle and test drive it and pay owner for vehicle and finalize purchase paperwork. Customer refused to give bank needed information. Accused me of trying to scam her, and then sold the car out from under me to a local buyer
Could you please call me and give me details about this experience? It is very hard to follow the way it is wr itten. We strive for customer satisfa...ction, but I"m not sure who you are, or what vehicle you were interested in. I can be reached at 618 524 7754. Thanks, Rick
We drove almost 100 miles to purchase a vehicle for our 16 year old son. We bought a 2007 Dodge Charger R/T and we were very pleased with the customer... service, the quality of the vehicle as well as the price. The follow up even after our purchase was above and beyond what we ever expected and we would certainly return to Rick's for future purchases. We were honestly treated like family and feel certain we could reach out to Terry at any time and he would help us as he has already proven that. Would highly recommend Rick's Auto Sales to anyone looking to purchase a vehicle as the customer service continues long after the sale. Hard to find businesses like this anymore!
This was one of the easiest buying experiences I've had. There was no pressure, and they guys worked hard to get me the interest rate that I was looking... for from the bank of my choice. Purchased a used 2008 Chevy Tahoe from them, and during the test drive, I had noticed some shaking in the driver's side mirror. I mentioned it to Terry, and he assured me that they would fix it right. They did just that. Ordered an OEM replacement mirror, had it painted to match the factory paint code and installed it, all within a week.
These guys are the best! Even though there was another customer on the lot with cash in hand wanting the vehicle we were interested in, they waited an... hour for us to get there because we had spoke to them two days earlier. Super easy and fast buying process. Even reimbursed us for minor repairs after the sale was complete. As a proud American I am so pleased to know there are still honest dealers out there.
I was searching for an older F250 or F350 Ford diesel. I found one that Rick"s had listed on cars.com. The following morning i called and talked with Terry.... He explained everything on the truck and did not hide anything, even down to the broken latch on the center console. I gave a deposit over the phone and Terry held the vehicle for seven days, till i could fly 380 miles from my home town. Terry had one of his workers pick me up at the airport and drive me back to their dealer. The truck was exactly like he described and we completed the paperwork within minutes and i was on my way back home. They even had it filled with fuel for me. The only problem with the truck was a malfuctioning radio and that was quickly taken care of by Terry and his staff with a replacement radio. This dealer really is a good place to do business with. Stop by and give them a try.
From start to finish, an enjoyable, stress-free buying experience! Rick and his team are as down-home and relaxed as you can get while still providing... professional, courteous service. I knew the moment I walked in that this was going to be good. I got an EXCELLENT ride at an awesome price and had fun doing it. Can't really ask for better than that. As long as they're in business, I plan to get any and all future vehicles from Rick and absolutely recommend them to anyone who is looking for a fair, positive car-buying experience.
We knew exactly what we wanted, and how much we wanted to spend. We began looking online for the car that we wanted. We found one that we liked at Rick's... Auto Sales. The only problem was we live about two and half hours away from Rick's Auto Sales. I contacted Rick's Auto Sales and spoke to Terry. I informed Terry that we would like to come and take a look at the vehicle. We went to our bank about getting a car loan. We did not want to make two 2.5 hours trips, but did not want to finalize anything until we saw the car. I called Terry while we were at the bank. Terry spoke to a representative from our bank and they were able to figure out a way that if we liked the vehicle we would be able to take it home that day and avoid making two trips. We drove down the next day. We fell in love the car. There was a small glitch in the paperwork with the title of our old vehicle that Terry took care of and handled very smoothly. We drove the vehicle that we purchased from Rick's Auto Sales off of the lot that day. Rick was very nice, easy to talk too, and very knowledgeable. We were very satisfied and would recommend Rick's Auto Sale to anybody. Steve and Ashley
Wonderful people. Rick,Kim and, Terry are great we will be buying more from them. They kept in touch with us and got us the truck that we wanted at the... price we wanted. They stayed late to help us because of our work hours to make the deal.
We have bought several vehicles from Rick's Auto Sales. Always had good service and good sales staff. Recently bought a 2006 BMW 525i from Terry Kittle.... It was a great experience, couldn't be happier with the car and the service. Thanks.