Welcome to Hertz Car Sales Houston proudly serving the Houston area! Hertz Car Sales has simplified the used car buying
experience by eliminating the middleman and protecting you from the haggle process. By reducing these costs we have been able to transfer the savings and offer high-quality, well equipped used cars at great prices. All vehicles are Hertz Certified Pre-Owned with a 12mo/12,000 mi Warranty.
"A Better Way to Buy Used Cars!"
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I looked at cars online picked one and came in. They let me test drive it right away. There was no pressure to buy the car or the warranty plans they offered.... Everything was explained to me very well and I like that they have a limited return policy. I would definitely come back here for another car purchase.
I went in to buy a car yesterday and found the car that i loved which i was helped but when i wanted to buy was told that they did not deal with my credit... unit because they required drafting instructions and they only paid electronically (was told this). I called my credit union and they stated that they required receipt of the title in drafting instructions and that they would cut a check to the dealer. i called the hertz and talked to Christian and he said he would call the credit union to see their requirements and would call me back. well he never called me back and when i called back talked to Andre and told him the situation and loudly stated they DID NOT DO DRAFTING INSTRUCTIONS and repeated this several times. The customer service is bad and they make the buying process hard which is not in their favor because i was going to see if i could finance through Hertz and then get my credit union to buy the loan from them but nevermind after the call with Andre. I will definately not be renting nor buying from Hertz ever again.
We're sorry to hear about your negative experience, and can understand your frustration. Thank you for your review, and we will reach out to our local... team regarding this matter.
Mr. Abdel took care of us with dignity. No pressure like other car dealers I have been. He understood my concerns. Provided me with all information I... request. Best of all prices were low compared to other car dealers.!
Went in to test drive & hopefully buy one of the 4 advertised vehicles that were posted on website and called first to confirm before driving across town.... Christian confirmed car availability and pricing. We showed up and none of the vehicles were actually 'processed,' but he showed us a similar vehicle. We took a test drive and returned to...nothing. He was nowhere...no explanation, no warning..no instructions for us. Other sales people were eating at their desk, staring into space and just looked at us sitting at an empty desk. Finally, another sales guy appeared who said Christian was not there or in the back or something vague and asked if we liked the car. We said yes, asked about paint damage and he just kinda shrugged it off and asked if we wanted to look at another car. Then he dismissed himself, without explanation, to move that car we had test driven back into proper space & then stopped to greet other incoming customers outside leaving my son & I sitting at an empty desk again. I'm talking about a long period of time. He finally came over to us (standing..body language dismissing us) and said 'they' would call when the car we came to see was ready but he didn't ask for contact info. I asked how we could be contacted if no one asked for my phone or email. He wrote down my number on a torn piece of scrap paper with no name & tossed it into the top drawer of Christian's desk. We left completely dumbfounded at our experience and felt totally discriminated against. We got into our car, started the A/C & looked up through the glass windows to see our MIA salesman sitting down at his desk, miraculously having reappeared as soon as we left. This location's disinterested, dismissive & discriminating attitude is shameful. Go to the Gulf Frwy location if you want to be treated with respect !
We sincerely apologize for this experience at our Houston location. We have seen your Google review and we assure you this is not our standard. Our te...am is internally reviewing this matter. We thank you for your honest feedback, Holly.
They have good prices. They did not properly prep the vehicle, wanted me to bring it back at a later date. They did not fill it up with gas. They do... not return emails after you purchase a vehicle. The paperwork took several hours, had to sit in a backroom with no windows in the meantime.
We sincerely apologize for this experience. Please reach out to us at firstname.lastname@example.org, so we may further investigate this issue and do our ...best to assist. Thank you for taking the time to give your honest feedback, Mike.
When negotiating purchase of a vehicle, be sure to require spare key fob. No mention of missing key fob during purchase process, and the replacement is... expensive.
Went there and looked at a car. Told them i want the car and they send documents to my credit union and got the loan approve and i got the insurance done.... But at the end of the day, they came to me saying the car was sold to someone else. Will never go to this place again.
The best cars I've found for the price, also with a 12 month warranty on major items. One-Stop shopping lots of good cars there.
Had a great experience on buying my Honda, great price, Mr. Rigoberto did a great job on answering all my questions accurately and having all paper work... ready on time so I could go get my car all the way from San Antonio . would definitely recommend it.
Hello Hertz Family I have been a Hertz Gold Member for 5yrs. I'm a huge fan of Hertz & their cars and staff; however, there's is one policy change that... I'm not happy with. Unfortunately, I can't rent the dream car locally. I have to have a returning flight. After years of writing to Hertz's marketing department to get more dream cars in the Houston fleet and now that they do I cant rent one. I'm extremely sad about it. Best wishes!