Charleston Mitsubishi

bought a 2018 outlander key fobs didnt work then they fixed them once but there not working again can i get them fixed again please

The actual salesman I had when I went to buy my outlander sport was great. He was really helpful … he explained everything on the car, we test drove it, I was ready to buy this car… They ran my credit, twice, Yeah they couldn’t match or find a bank that would work for me. So I’m there literally five minutes after closing, so the money man threw a fit told me that’s not right of me to not purchase that car as they stayed after hours. I’m sorry that you stayed five minutes longer but you done absolutely nothing. The actual salesman and I can’t remember his name was amazing he was great I was ready to buy this car, this guy would’ve had another car is a car sold had the money man had not been such an xxx to me. I may be a female and I came in there by myself that doesn’t mean you’re going to be belittle me and act like I don’t know what I’m talking about when I’m trying to purchase a car. And whoever owns this business honestly needs an overhaul on their service department as well. My car needed a wheel bearing replaced or so they told me and they also told me it was in the front and the clip that holds everything on bricks it always breaks. They told me that would be 300 and some dollars just for the clip because it would not be covered under my powertrain warranty. I didn’t have that kind of money at the time so I had to wait. So then I thought of a car another Mitsubishi dealership in the area. The service man there told me that if they were replacing my wheel bearing and the clip broke it would be considered an incidental breakage and would be covered under my warranty. The service manager at Charleston Mitsubishi just want to go on his own pockets with money. Anyway I was told the front passenger wheel bearing was bad when I took it to the other Mitsubishi dealership it wasn’t anything with a front end it was the back wheel bearing and it was both of them not just one. I got them replaced and I’m now driving my car and I will never go back to Charleston Mitsubishi for any kind of service again PERIOD!!!!

Our salesman AJ was friendly, informative, and knowledgeable about products. Would definitely recommend him and Charleston Mitsubishi to anyone looking for a new car.

The the young 18 year old that sold me my car was Awesome! Thanks AJ!

Great experience from this dealership. Good people great prices and selection.

Best dealership I?ve ever dealt with. Great guys to work with.

Great place to car shop? Super friendly and fast?Great prices

Gotta say I'm shocked that this service scheduler, or manager still had a job. I've dealt with bad service over my lifetime here and there and most of the time I shrug it off and move on, but when it happens every single time you visit a particular business then there is a problem. That's how I feel about the service department at Charleston Mitsubishi. The visit I had today absolutely took the cake. I think the guy dealt with is the service manager which absolutely is shocking to me that they would have let this guy be a manager of anything. I can overhear him arguing with the mechanic just before he asked me"what are you here for". I said well I have an appointment this morning, he says "what do you need". As I start to tell him the couple things that I'm having issues with I could see him absolutely hating that I was standing in front of him with an issue on my car. Like he couldn't stand my being there. His answer to every question I asked was "nope", without even attempting to offer any reason or support. Out of 6 guys working in The service department today only one spoke to me in a normal non-conditioning way. To best it all The main issue I was there for wasn't even addressed on the work order and I had to ask again was this problem fixed. The so-called service manager didn't even write it down on the paper. I could go on about the terrible service I received but what good will it do. The owner, or whoever is over the whole operation, really needs to reevaluate what is going on in that service department. They all act like the customer is a nuisance or a huge inconvenience to them. And that manager, holy cow, I would have fired him so fast his head would have spun.

Everyone don’t buy anything from here ! This sells man TODD just literally cussed me out at the store. Flat out cussed me and threaten to whip my xxx. I told him flat out how much I wanted for the trade in their was no point In running credit ect unless he could match me from every other dealer I had talked too on trade in! He ran credit said no problem but he couldn’t match me on the trade in or even come close. I said why would you run it I told him why would he do that when I said not too unless he could match trade in that was the deal ! I told him that was terrible and he proceeded to cuss me. Tell him I had a xxx car ect I told him act like an adult be professional need less to say people had to get in between us. I’m telling you guys never go here my actual sales man Jacob was great super nice guy! Again this is Charleston Mitsubishi I truly have never been treated so awful from a dealer over nothing actually was ready to buy a car even brought a check who called the customer a pus everyone STAY AWAY

Salesman was very helpful, but the finance guy was very pushy. I don’t know if I want to deal with him again.because I went in there with 98% of my money for the car.