ALM Marietta

There was a clerical mistake made but the team came together to make everything right

Decent car buying process, but be wary of the “NATIONWIDE SHIPPING” that ALM offers. They claim that “no matter where you are in the United States, we'll get your vehicle to you.”, but it has been a painful process to get my new car from Atlanta, GA to Dallas, TX. There’s been minimal communication from my sales representative, the manager at ALM Marietta, and the shipping company, absolutely no documentation of activity, and my car did not arrive in the window they gave me. I had to push the entire ALM team to give me a date of delivery and it was inaccurate. I have been without a vehicle and there is no sense of urgency from anyone, no one wants to help even though this is a service that the dealership advertises and offers.

Great Atmosphere and knowledgeable staff. Mr. Keenan is a man of wisdom and fairness. He worked with me patiently from the beginning to the end ..

Prompt care, abundant cordiality, but most importantly, an exceptional commitment to service by all the crew

Very nice and patient . We had an issue with the car and he did more than take care of us when the situation happened. Great person with great morals

They went above and beyond when helping us find our car. The buying process was super quick and they had the best customer service during and after our purchase!

The response was quick, and they didn't hesitate to share all the information openly and without pressure. Their kind team was eager to show me every detail of the car, the transaction, and the different buying alternatives

DO NOT, I REPEAT DO NOT purchase a vehicle from ALM in Marietta. My husband and I purchased a Chevy Equinox and a Toyota Tacoma from ALM in August of 2022 and we are still to this day seething with rage. It’s now July of 2025 and they still haven’t made things right. We were sold a 2019 Toyota Tacoma with no key fob (just one old school key!!!!) and a 2020 Equinox with only one key fob. Of course the keys weren’t handed to us until after we had put down $20,000 on EACH VEHICLE!! Yes, 20K on each vehicle! Afterwards we contacted them about the issue. ALM Marietta told us they would send someone out to program 2 new key fobs for the Tacoma and one extra fob for the Equinox. Weeks later someone came to our house and programmed one fob for the tacoma and one for the equinox. The Tacoma fob was faulty and only worked half the time, then stopped working completely after 2 weeks. We thought it was a battery issue so we replaced the battery. That did nothing. We texted the man who was sent from ALM to program the key fobs for us and he told us that ALM had not even paid him. He didn’t receive a dime for the work he did. To this day, we still don’t have a fob for the Tacoma. The one we were given is basically junk. I’ll add that when I took the equinox to be detailed the first time, a child’s toy was found beneath the backseats. That is completely unacceptable. My husband and I do not have children so clearly ALM did not inspect the Equinox beforehand or clean it properly before leaving the lot. We sincerely hope that ALM MARIETTA has new management now and will stand by their word. We both felt the need to warn others by leaving negative reviews shortly after our purchases but I don’t want to do that again.

Their assistance staff were receptive and considerate to my doubts and questions, resolving them and keeping me informed about everything I needed to know regarding the steps involved in acquiring the car

i am in the process of looking to trade in my car Lc approached me on the lot and showed me options i will come back in a month to buy