Reviews
My experience at Ourisman Chevrolet of Rockville was
My experience at Ourisman Chevrolet of Rockville was mixed. The salesperson I worked with, Maysam, was excellent, professional, responsive, and genuinely helpful throughout the process. He deserves a lot of credit. Unfortunately, communication and follow-through from management were frustrating. A tire was flat when I was about the leave the dealership, it went flat again on my way home and that is when I found a nail. I was told to take it to a shop to get fix and Ourisman would cover the cost, but management would only agree to replace one tire despite being advised otherwise by a tire shop. I was promised callbacks that did not happen. When asked why I was told they were busy because of Black Friday. After several call backs I spoke with a sales manager named Mert said he understood by frustrations and would take of my problems. It has been over a month and there have been no resolutions to my problems. Additionally, my temporary tag has expired, and I still have not received permanent tags or a clear update. The sales staff did their best, but management follow-through needs improvement. The 1 star is for the dealership as a whole, but Maysam deserves a 5 star.
My experience at Ourisman Chevrolet of Rockville was
My experience at Ourisman Chevrolet of Rockville was mixed. The salesperson I worked with, Maysam, was excellent, professional, responsive, and genuinely helpful throughout the process. He deserves a lot of credit. Unfortunately, communication and follow-through from management were frustrating. A tire was flat when I was about the leave the dealership, it went flat again on my way home and that is when I found a nail. I was told to take it to a shop to get fix and Ourisman would cover the cost, but management would only agree to replace one tire despite being advised otherwise by a tire shop. I was promised callbacks that did not happen. When asked why I was told they were busy because of Black Friday. After several call backs I spoke with a sales manager named Mert said he understood by frustrations and would take of my problems. It has been over a month and there have been no resolutions to my problems. Additionally, my temporary tag has expired, and I still have not received permanent tags or a clear update. The sales staff did their best, but management follow-through needs improvement. The 1 star is for the dealership as a whole, but Maysam deserves a 5 star.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for sharing your experience with Maysam was excellent. We are sorry to hear of the issue with the tire and tag. I've sent this to our General Manager, Henry. If you would like to connect with him directly, you can email him at hpanjshiri@ourismancars.com. For additional support, you can also email ChevRockFeedback@ourismancars.com.
HORRIBLE HORRID BAD YOU NAME IT!
HORRIBLE HORRID BAD YOU NAME IT! THEY GAVE ME WRONG DIAGNOSTICS WRONG ESTIMATES AND JUST DIDNT EVEN DO THEY JOB CORRECTLY PLEASE DONT WASTE YOUR TIME WITH THESE IMBECILES
HORRIBLE HORRID BAD YOU NAME IT!
HORRIBLE HORRID BAD YOU NAME IT! THEY GAVE ME WRONG DIAGNOSTICS WRONG ESTIMATES AND JUST DIDNT EVEN DO THEY JOB CORRECTLY PLEASE DONT WASTE YOUR TIME WITH THESE IMBECILES
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re sorry to hear about your experience and the frustration it caused. This is not the level of service we want for our customers, and we’d like the chance to review what happened. Please contact our GM, Henry, at hpanjshiri@ourismancars.com or reach out to ChevRockFeedback@ourismancars.com, so we can assist you directly.
They post cars they do not have in their inventory just
They post cars they do not have in their inventory just to bring people in and scam them,
They post cars they do not have in their inventory just
They post cars they do not have in their inventory just to bring people in and scam them,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jay, we’re sorry to hear about this experience. Please reach out to General Manager, Henry Panjshiri, at hpanjshiri@ourismancars.com or our team at ChevRockFeedback@ourismancars.com, so we can look into the situation and make it right.
Shaky experience.
Shaky experience. Very slow response and lack of communication from my service rep, but the service manager ensured that it was a pleasant experience. All of the employees were pleasant and professional.
Shaky experience.
Shaky experience. Very slow response and lack of communication from my service rep, but the service manager ensured that it was a pleasant experience. All of the employees were pleasant and professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tashia, thank you for your feedback. We apologize for the delays but are glad our Service Manager helped improve your visit. If you'd like to discuss further, please contact our GM, Henry Panjshiri, at hpanjshiri@ourismancars.com or email us at ChevRockFeedback@ourismancars.com.
Horrible service they put a Silverado up for 36,995 tell
Horrible service they put a Silverado up for 36,995 tell you to come in they won't give you otd out the door price because they just want to jack up the price don't buy from this dealership.
Horrible service they put a Silverado up for 36,995 tell
Horrible service they put a Silverado up for 36,995 tell you to come in they won't give you otd out the door price because they just want to jack up the price don't buy from this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We’re very sorry to hear about your experience. Please reach out directly to our General Manager, Henry Panjshiri, at hpanjshiri@ourismancars.com or our team at ChevRockFeedback@ourismancars.com, so we can look into this further and address your concerns.
Service was fine.
Service was fine. However, all of the extra service charges are a bit much. File Security & Compliance fee $8.66 - what exactly did you do for this charge? Miscellaneous Supplies $68.74 - looks very high. Credit card fee of 3% is just ridiculous and it gouges your customers.
Service was fine.
Service was fine. However, all of the extra service charges are a bit much. File Security & Compliance fee $8.66 - what exactly did you do for this charge? Miscellaneous Supplies $68.74 - looks very high. Credit card fee of 3% is just ridiculous and it gouges your customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Matthew, thank you for your feedback. We truly appreciate you taking the time to share your experience. We’re glad to hear that the service itself met your expectations. Regarding the fees, we understand your concerns. If you would like to address your concerns with management, you can reach our GM, Henry, at hpanjshiri@ourismancars.com or email ChevRockFeedback@ourismancars.com.
Josh was great and made the whole buying process run
Josh was great and made the whole buying process run smoothly. He was very knowledgeable and even set me up with the my Chevy app which is very convenient.
Josh was great and made the whole buying process run
Josh was great and made the whole buying process run smoothly. He was very knowledgeable and even set me up with the my Chevy app which is very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Octavia! We're thrilled to hear Josh made the buying process smooth and informative. Enjoy the convenience of the myChevy app, and welcome to the family!
My experience every time I come to the Chevrolet service
My experience every time I come to the Chevrolet service department is alway's top notch. You are greeted with a smile and how can I help you.
My experience every time I come to the Chevrolet service
My experience every time I come to the Chevrolet service department is alway's top notch. You are greeted with a smile and how can I help you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for recognizing our consistent efforts to give top notch service!
Purchased my first vehicle and the service was amazing.
Purchased my first vehicle and the service was amazing. Sure it took a while, but that comes with buying a car. I had the pleasure to work with Reggie Wilkinson who has been working with Ourisman for 15+ years. Reggie knows everything, and the best way to expedite and complete a transaction. He is also very funny and lovely to chat with. Thank you, Ourisman team.
Purchased my first vehicle and the service was amazing.
Purchased my first vehicle and the service was amazing. Sure it took a while, but that comes with buying a car. I had the pleasure to work with Reggie Wilkinson who has been working with Ourisman for 15+ years. Reggie knows everything, and the best way to expedite and complete a transaction. He is also very funny and lovely to chat with. Thank you, Ourisman team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your 5 star review and your recognition of Reggie!
The visit for service was uneventful.
The visit for service was uneventful. I waited, informed of what was needed & when it would be ready. Had a cup of tea, finished emails and then my car was ready.
The visit for service was uneventful.
The visit for service was uneventful. I waited, informed of what was needed & when it would be ready. Had a cup of tea, finished emails and then my car was ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your 5 star review!