Gill Auto Group Madera

(4.8) 183 reviews

Dealer on Cars.com since October 2011

Currently in stock!

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New Used Service

Today's Hours

Sales 10:00 AM - 5:00 PM
Service Closed
Mon 8:00 AM - 7:00 PM
Tue 8:00 AM - 7:00 PM
Wed 8:00 AM - 7:00 PM
Thu 8:00 AM - 7:00 PM
Fri 8:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun 10:00 AM - 5:00 PM
Mon 7:30 AM - 5:00 PM
Tue 7:30 AM - 5:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:30 AM - 5:00 PM
Fri 7:30 AM - 5:00 PM
Sat Closed
Sun Closed

Reviews

4.8
183 lifetime reviews. Includes reviews of Gill Auto Group Madera from DealerRater.com
  • Guaranteed satisfaction :-)

    My husband and I had experienced a loss of income. We were in need of replacing a vehicle and had already prepared ourselves for the worst. A few hour

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    s later we left with the van that I had fallen in love with. With our situation Jim obviously had to work to get us what we wanted but he made sure we left happy. Jim was so helpful from start to finish and continues to help us. I will absolutely go to Madera Chrysler Jeep Dodge Ram for my next vehicle. Jim was AMAZING and the entire staff was friendly. Unlike other dealerships where you feel like the minute you pull into the lot you are going to be swarmed by sales reps, Madera CJDR is the opposite. It was a no pressure purchase and I couldn't be happier. I would recommend Jim and Madera CJDR to anyone looking to buy.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words!


  • It couldn't have been any better

    After about 3 weeks of car shopping and going to another dealer (that didn't even try to sell me a car) I finally ended up online at Gill Dodge. I sen

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    t an inquiry for a used vehicle and Jim responded very quickly. We spoke over the phone about what I was looking for and he was very professional and kind. I originally was searching the used inventory but when I showed up I just couldn't get the new Durango off my list. It was there in all its beautiful glory just waiting for me to get behind the wheel. So we took the test drive, I loved it! The finance process was the best I've ever experienced, even when I worked at a dealer a few years back. Jim was very much on the side of the buyer and made it happen. I would refer anybody looking for a new car to Madera to visit Gill DCJR.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Awesome!

    Awesome sales and financing team. Customers for life! Love my new Chrysler 300s. You cant beat lifetime bumper to bumper warranty. Oh and thanks Jim f

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    or the launch mode experience!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.8

17 lifetime reviews of the Service Department.
Includes reviews of Gill Auto Group Madera from DealerRater.com

  • Very disappointed

    I recently purchased a Jeep Grand Cherokee from Gill Auto Group. The first time I came in, I received terrible treatment from a manage. He was rude, c

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    ondencending, and was very unprofessional. I decided to return since the price on the Jeep dropped, but did not want any dealings with that manager. He apologized for his actions a month prior to then and I bought the car. 3 months latee, my car broke down and had fuel pump issues. I called to try to get my car out of park (it is a 4 wheel drive car and I could not get it into neutral to get it on the tow truck). The service department was again, rude. They did not want any dealings with me because I called a AAA tow truck rather than a Chrysler tow truck. Once it got to the service department, I handed the keys over and the department said they would fix it and have it washed for me to pick up. 13 days later, I was able to pick up may car. Every time I called to check on the car, they lacked urgency to get it fixed in a timely manner. When I picked it up, it was just finishing getting washed, the inside was not clean, and there was water running down everywhere on my car that will result in water marks. I am truly disappointed in the whole experience, and was really hoping it would have gone differently. Unfortunately, this is not the case. They lack customer service skills, maybe because I am young and a female, but that should not matter.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

  • Update on my jeep .3 months in the shop 3 months its back

    These guys had my jeep June-August, 3 months to rebuild the whole car pretty much on a 4 year old grand Cherokee!!! My car is only 4 years old, I kept

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    up on oil changes and maintenance and in June a valve malfunctioned and oil was sucked up ruining the engine. Gill had my car for 3 months...for 2 months they went back and forth lying to us everyday about the status of the car, saying they were working on the car when it was parked out front in the same spot it had been for weeks. Then finally say yes warranty will cover it so they started fixing the car. After Gill having the car for 3 months 3 months later I'm driving in downtown LA and same problem!! The car locks up and by the time I pull off it won't move at all! Get it into another jeep dealership down here and they say a valve failed!!! THE ENGINE IS 3 MONTHS OLD!! Amazing how a dealership that cares gets the same work done in 2 weeks! TWO WEEKS!! And this place is always busy yet they got my car in and out and were very apologetic for work they didn't even do. I'm so overly annoyed with this dealership and their poor work and poor morales! We were able to get ahold of Chrysler and formally complain about Gill! STAY SO FAR AWAY FROM THIS PLACE!! ZERO STARS!!! First dealing with them: When I was looking for a jeep I went here, they didn't have what I wanted on the lot, I was then told that model of jeep was a lot of car (I can't drive an suv because I'm a girl?! I lift weights for a profession I can handle a grand Cherokee) so I was pressured into looking at a lesser car. I wasn't too excited with what they had, I was kind of thinking about the jeep they showed me. When I said I was going to think about it I was told "Let's face it I can put this car on the Internet today and it will be gone Monday." SO RUDE! So I left and bought a jeep elsewhere! Second dealing with them: I took my jeep grand Cherokee in there after it sucked up oil and the engine got messed up. I had to fight them to get them to even see if the warranty would cover it, and surprise it did because it was a malfunction. They had my jeep for over 2 months!!! 1 whole month it sat while they twiddled their thumbs deciding what to do with it and wouldn't even give me a rental car until they decided the warranty would cover it. Then they tell us they want to rebuild the whole car since everything is out (it's only 4 years old), when we told them no they demanded the rental car they reluctantly gave us be brought back!!! I refused and when all was said and done 2 months later I call to find out when to pick it up and I'm told to call back in a few hours they're just putting the finishing touches on the car, call back and am told to call back they just need to drive it, call back and they say "we didn't finish it'll be ready Monday for sure"...well Monday came and I got the jeep back, empty tank of gas (thanks guys!!!) and it had been closed up and out in the sun on their lot for so long it's so stuffy!! I HATE THIS PLACE!!!! I will post this review everywhere!!! Seriously just keep going down the road, make a left on ave 12, hop on the 41 s, get off at Herndon and make a right, left on blackstone and keep going until you see jeep on the left!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Tire Rotation

    $18.95 and up*

    Oil, Filter Change

    $29.95 and up*

    $

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since October 2011

Formerly Pistoresi, Vintage, and Madera... now simply named, Gill Auto Group. We sell Chrysler Dodge, Jeep, Ram, Buick, GMC, and Cadillac. Contact Internet Manager, Jim Hamby today for the best deal and service.

Gill Auto Group is located in Madera, California. In addition to new cars, we have a great selection of reliable used vehicles as well. Come visit us today!

""No Pressure. Low-Overhead. Low Prices @ GILL.""
Gill Auto Group Madera
1100 S Madera Ave Madera, CA 93637
New (559) 664-3619
Used (559) 474-8548
Service (559) 474-4341
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