Reviews
Write a reviewImpossible to get in touch with because when you call
Impossible to get in touch with because when you call they patch you through to a voicemail that is full and can’t receive messages. They are dishonest, they make promises then deny they ever said it. Is a 200 dollar key fob really worth your integrity? To them I guess it is.
Impossible to get in touch with because when you call
Impossible to get in touch with because when you call they patch you through to a voicemail that is full and can’t receive messages. They are dishonest, they make promises then deny they ever said it. Is a 200 dollar key fob really worth your integrity? To them I guess it is.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Farney group is unethical and shady
It was not disclosed the car I bought only came with 1 key fob. It was also not disclosed the car came without the owners manual, front license plate holder and the cap to the coolant reservoir tank. Farney group is shady and unethical.
Farney group is unethical and shady
It was not disclosed the car I bought only came with 1 key fob. It was also not disclosed the car came without the owners manual, front license plate holder and the cap to the coolant reservoir tank. Farney group is shady and unethical.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast easy deal
Lupe was very helpful and knowledgeable, went in to sell my vehicle and she made it super easy and clear. I would highly recommend this dealership to my family and friends
Fast easy deal
Lupe was very helpful and knowledgeable, went in to sell my vehicle and she made it super easy and clear. I would highly recommend this dealership to my family and friends
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kurt was amazing! He found the perfect car for me It was...
Kurt was amazing! He found the perfect car for me It was quick and easy and I will be sharing my experience with everyone I know
Kurt was amazing! He found the perfect car for me It was...
Kurt was amazing! He found the perfect car for me It was quick and easy and I will be sharing my experience with everyone I know
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks again for my brand new beautiful car im so happy with my new Toyota Coralla
Will Lie to you
This place will lie to your face and rip you off during a sale. They will offer extended warranties for free and charge you full price. Took half a day to reach a sales manager by the name of Jeff and was always given the runaround. DO NOT BUY FROM HERE!!!
Will Lie to you
This place will lie to your face and rip you off during a sale. They will offer extended warranties for free and charge you full price. Took half a day to reach a sales manager by the name of Jeff and was always given the runaround. DO NOT BUY FROM HERE!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
The nightmare contiues.
We bought a new ford truck that was unknown to us was in a flood. Got a call to sign a waiver or return the truck. We chose to return it and get another new one. We financed with Ford finance. Now, two months later, Ford Finance believes we have two new trucks.. two loans.. two credit hits on our credit. And multiple calls from Ford call center that we are diligent on a loan that we don't have. Ford Finance says it was Fahrney issue not there's. We go round and round. Yes, they were $500 less on a truck than competitor. Worth the trouble? No. And not a word on how sorry they are for the mess.
The nightmare contiues.
We bought a new ford truck that was unknown to us was in a flood. Got a call to sign a waiver or return the truck. We chose to return it and get another new one. We financed with Ford finance. Now, two months later, Ford Finance believes we have two new trucks.. two loans.. two credit hits on our credit. And multiple calls from Ford call center that we are diligent on a loan that we don't have. Ford Finance says it was Fahrney issue not there's. We go round and round. Yes, they were $500 less on a truck than competitor. Worth the trouble? No. And not a word on how sorry they are for the mess.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Athena
Worked with Jason Caron. He struck a balance between being responsive and easy to work with without being pushy or over- assertive. Purchased a 2017 Toyota Tundra
Athena
Worked with Jason Caron. He struck a balance between being responsive and easy to work with without being pushy or over- assertive. Purchased a 2017 Toyota Tundra
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
"Small things" add up
I don't write many reviews and unfortunately this review is due to multiple "small issues" I feel people should be aware about when buying a used car and also buying from Fahrney. First i'll start by saying all communication with their used car department was pleasant and timely. The staff was friendly and overall the buying "experince" went ok and the price I paid for my vehicle was fair. That's why they got 2 stars. However, once I drove home with the car, that's when things went down. First, my 2017 used vehicle only came with 1 key fob, not 2. Now, I did not ask if it came with 2 but it was not disclosed and when I discussed this issue with them, they stated that they could try to assist me by getting some type of "dealer discount" on another key fob, yet when the process was started, i was told the total would be around $300 for a new key and programming. There goes the "ok" price. I spoke to my salesman about it again, and now the pleasant and timely response has gone to no response at all. Secondly, my car was supposed to go through their shop and get detailed after I bought it. When I picked it up, it looked clean and tidy, however, when driving home and playing with all the new buttons and knobs, I noticed that one tire had 10lbs of pressure less than the others. I thought, hmmm, maybe I ran over a nail or screw. Yet 30 miles later, I got home and the tire pressure was still 10lbs lower than the others. I looked in the tire and easily saw a screw stuck in it. Now if I ran over it and lost 10lbs of pressure immediately, I would have had a flat tire on the freeway. Since the pressure stayed the same the whole way home, this means the screw was in there for a while. Even though this was a quick and easy fix at America's tire company, it doesn't give me confidence about any inspection on the vehicle. Lastly, when signing paper work with the finance guy, I signed for a charge which was for some "anti theft code". Now I know this is my fault for not listening clearly to the salesman, but after looking through the paper work I read that this is an "optional" $250 add on. What upsets me is that this add on was not "added" after agreeing to it, but already "added" into my monthly payment (which for some reason I assumed was included in the price of the car). This is frustrating because after 3 hours of paper work and signing, they were able to get me to buy something that I did not care for. I hope this review assists others in not only deciding where they buy a used car, but also the process in general. The excitement of a "new" used car can distract people from asking appropriate questions and making the right decision.
"Small things" add up
I don't write many reviews and unfortunately this review is due to multiple "small issues" I feel people should be aware about when buying a used car and also buying from Fahrney. First i'll start by saying all communication with their used car department was pleasant and timely. The staff was friendly and overall the buying "experince" went ok and the price I paid for my vehicle was fair. That's why they got 2 stars. However, once I drove home with the car, that's when things went down. First, my 2017 used vehicle only came with 1 key fob, not 2. Now, I did not ask if it came with 2 but it was not disclosed and when I discussed this issue with them, they stated that they could try to assist me by getting some type of "dealer discount" on another key fob, yet when the process was started, i was told the total would be around $300 for a new key and programming. There goes the "ok" price. I spoke to my salesman about it again, and now the pleasant and timely response has gone to no response at all. Secondly, my car was supposed to go through their shop and get detailed after I bought it. When I picked it up, it looked clean and tidy, however, when driving home and playing with all the new buttons and knobs, I noticed that one tire had 10lbs of pressure less than the others. I thought, hmmm, maybe I ran over a nail or screw. Yet 30 miles later, I got home and the tire pressure was still 10lbs lower than the others. I looked in the tire and easily saw a screw stuck in it. Now if I ran over it and lost 10lbs of pressure immediately, I would have had a flat tire on the freeway. Since the pressure stayed the same the whole way home, this means the screw was in there for a while. Even though this was a quick and easy fix at America's tire company, it doesn't give me confidence about any inspection on the vehicle. Lastly, when signing paper work with the finance guy, I signed for a charge which was for some "anti theft code". Now I know this is my fault for not listening clearly to the salesman, but after looking through the paper work I read that this is an "optional" $250 add on. What upsets me is that this add on was not "added" after agreeing to it, but already "added" into my monthly payment (which for some reason I assumed was included in the price of the car). This is frustrating because after 3 hours of paper work and signing, they were able to get me to buy something that I did not care for. I hope this review assists others in not only deciding where they buy a used car, but also the process in general. The excitement of a "new" used car can distract people from asking appropriate questions and making the right decision.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great overall experience
I spoke with a woman I met named Valerie, who worked there. I mentioned I was looking to buy a car but as a single woman didn't trust salesman to not be honest. She highly recommended Fahrney Auto Group, and assured me that would not happen to me there. I decided to take her word, turns out she was correct! From the moment I got there, I was treated with the utmost kindness and respect, everyone was so friendly felt I was amongst friends! The entire process did not take all day like it has for me in the past. It was the best car buying experience of my life, and I'm over 50!.
Great overall experience
I spoke with a woman I met named Valerie, who worked there. I mentioned I was looking to buy a car but as a single woman didn't trust salesman to not be honest. She highly recommended Fahrney Auto Group, and assured me that would not happen to me there. I decided to take her word, turns out she was correct! From the moment I got there, I was treated with the utmost kindness and respect, everyone was so friendly felt I was amongst friends! The entire process did not take all day like it has for me in the past. It was the best car buying experience of my life, and I'm over 50!.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
buy new truck
Very happy with all the staff. Thanks to SALE MANAGER Jr Sanchez and Miguel Zuniga for all .
buy new truck
Very happy with all the staff. Thanks to SALE MANAGER Jr Sanchez and Miguel Zuniga for all .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase