Fresno Chrysler Dodge Jeep RAM

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Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 9:00 PM
Sat 8:30 AM - 9:00 PM
Sun 10:00 AM - 7:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 4:30 PM
Sun Closed

Reviews

3.7
127 lifetime reviews. Includes reviews of Fresno Chrysler Dodge Jeep RAM from DealerRater.com
  • Great service and a Great product

    My experience was great. First time buying a car. The process was easy. No one was trying to make me buy something I didn't want. Since I had my j...

    Dealer Response

    Thank you for your purchase! We are glad we could make you feel right at home during your purchase and all your service visits!


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    My experience was great. First time buying a car. The process was easy. No one was trying to make me buy something I didn't want. Since I had my jeep I had one issue with my radio, I took it in and it was fixed promptly. Every service visit is always a pleasant one. Everyone is very welcoming and knowledgeable. I never wait too long for an oil change even without an appointment.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your purchase! We are glad we could make you feel right at home during your purchase and all your service visits!


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  • Horrible Customer Service
    February 21, 2017

    One of the worst service departments I have ever encountered. The staff (Wendy, Randy, and Jennifer) need more training. The staff is so overwhel...

    Michael K

    ***Update**** They were responsible for the check engine light to come on. They left a hose off my van. I have contacted Wendy and have yet had a...


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    One of the worst service departments I have ever encountered. The staff (Wendy, Randy, and Jennifer) need more training. The staff is so overwhelmed that they can't give proper customer service. Two days after I had my car worked on my check engine light came on and they expected me to pay more money for them to diagnose it. For all I know they did something to my car when they didn't properly fix it the first time. This isn't my first encounter with this dealership. I have visited them 6 times over the last year (because they are the local Dodge dealership) and have been less then impressed with their service. Save your money and time! Go somewhere else!

    Does not recommend this dealer
    Came in for service or repair
    Michael K

    ***Update**** They were responsible for the check engine light to come on. They left a hose off my van. I have contacted Wendy and have yet had a response. This is horrible customer service and ridiculous they can't take responsibility!


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  • Awful, terrible, dishonest, rude, liars
    January 27, 2017

    Let me tell you about my experience with Dodge Fresno, specifically the Blackstone location. We have a 2007 Dodge caliber that wasn't running so I...


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    Let me tell you about my experience with Dodge Fresno, specifically the Blackstone location. We have a 2007 Dodge caliber that wasn't running so I had it towed to the shop the week before Thanksgiving and December 2016, through the weeks the service advisor that I was talking to Jason, seems so warm so nice so helpful, They were not sure what was going on with my car at that time it was a mystery diagnosis and he told me that the technician was sure that it was a problem with the computer, the internal portion of the car. At first my bill was only going to be about $1750 because they had got the car running but it wasn't running correctly. Then, They suggested that I get a new "tipm" which was going to run me about $800 for the part alone. He suggested that this is what my car would need so I took his advice because he just told me that no matter what they were going to get this car fixed for me. Come to find out the cars not responding at all and even though the car is not responding to the parts that they put in they still want to charge me for the parts and labor. Now I understand about the labor but they're trying to charge $2400 for parts that were put in a vehicle of the vehicle did not respond to. The worst part was that last night we were called in and literally some greasy leather jacket wearing person that did not look professional at all proceeded to lead us down the shady path by advising that we give the car back to the bank it'll only hurt our credit a little bit blah blah. Let me repeat that, a sales professional from Dodge Chrysler tried to tell their customer to give the car back to our bank because the car was so "xxxxxx". This is the most horrible advice I've ever heard, who tells someone to basically have their car repossessed so that way they can get shoved into another loan through their car dealership? Pathetic. Jason, Manny, and the rest of Dodge Chrysler on Blackstone are as crooked as thieves get. If you take your car into the shop and it has a mystery diagnosis make sure that you don't let the technician lead you on and make you believe that your car is going to be fixed when they're only intention is to get these parts that aren't responding to the car in the car, to get your money. They are not going to get the last laugh, this is all a learning experience the first of many reviews on all sites they advertise, even their Facebook. I will also be speaking with a news anchor(who is a personal friend of mine) to get the story out. I will make sure that I send my reviews to the people that are higher up, so they know exactly what their service advisors and sales people are doing to people that trust them wholeheartedly to fix an issue. I understand certain things can't be fixed , however we should be refunded for the parts and only have to pay labor. Beware this disgusting, company that holds no honor towards their customers.

    Does not recommend this dealer
    Came in for service or repair

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Service & Repair

About Our Dealership

Dealer on Cars.com since July 2016

Fresno Chrysler Dodge Jeep Ram offers many automotive products and services to our Fresno, Visalia, Madera, Clovis & Selma area customers. From quality new Chrysler Dodge Jeep and Ram vehicles to used cars, we know anyone looking for a vehicle in Fresno will likely find what they want at our dealership. We carry a comprehensive line of Chrysler, Dodge, RAM, Call Fresno Chrysler Dodge Jeep Ram, or come visit us in person. We're conveniently located at 6162 North Blackstone Avenue and look forward to helping you with your automotive needs.