Passport BMW

If You’re on a Budget, Don’t Bother I reached out to this dealership with a serious offer based on my budget. Instead of responding professionally, they said they’d “look into it” and then followed up later with a sarcastic message, essentially mocking my offer. If you’re a budget-conscious buyer hoping for respectful negotiation, don’t waste your time here. They’d rather laugh at you than treat you like a serious customer.

I've been a loyal BMW customer since 2019, when I purchased both a 2020 BMW X3 and X5 from Passport BMW. My very first experience with the brand—and with this dealership—was thanks to Milos Petric, who was a sales associate at the time. His professionalism, knowledge, and genuine approach made the decision to buy effortless. I’m not surprised he’s since been promoted to Sales Manager—he truly set the tone for the exceptional service I would continue to receive over the years. Since that first purchase, I’ve returned to Passport BMW for both vehicle upgrades and ongoing service, including my current 2023 X3 and X5. Over time, this team has become what I consider my BMW family, and leaving them behind as I relocate is bittersweet. I want to give a special thanks to the individuals who have consistently provided top-tier service: Brianna Taylor – Always professional and accommodating when it comes to booking appointments. She makes every interaction smooth and efficient. Louis – Handles valet pick-up and return of my vehicles with the utmost care and reliability. Michael Jenkins – A service manager who leads with integrity and excellence. Mike’s communication is outstanding; he keeps me informed throughout every step of the service process, no matter how simple or complex the issue. Each of these team members has made every visit feel personal and professional. I’ve always asked for them by name, and they’ve always delivered. To Milos, Mike, Brianna, Louis, and the rest of the Passport BMW team—thank you. Your commitment to exceptional customer service and long-term relationships has meant a great deal to me. You’ve set the bar high, and I will truly miss working with you.

I had a truly wonderful experience at Passport BMW. From the moment I was welcomed to the presentation of the car, I was treated like a VIP, and the high level of professionalism of the staff captivated me in an enchanting setting.

I experienced an exceptional experience for my 1st ever BMW. I have purchased and leased vehicles before, but this experience was incredible and Robbie Dearman was great to work with. He was patient, demonstrated exceptional customer service and listening skills and found me the perfect BMW. I highly recommend this dealership and sales advisor Robbie Dearman. At Passport BMW they make you feel special!

Charles Walker was phenomenal to work with - I could not recommend him highly enough. Neb and Abiola Akintunde were great tech supports, backing him up.

Had the best car purchase experience ever at Passport BMW. Chris Sparrow (client advisor) found me the perfect car on the lot, which meant I did not have to order and wait for build time and price increases. This was after working with two other dealers and lots of back and forth. Best price, best trade-in and best financing by far. Process was easy, Chris was extremely responsive and answered all my questions usually within minutes. I was very particular about what I wanted and he understood the mission! Also great experience with the Jeffrey Steel - Finance Mgr. Very professional, quick, easy. I went way out of my way to go to Maryland dealer, but was well worth it!

I traveled from Madison, WI to Passport BMW in Maryland to purchase a pre-owned car. It was an excellent experience! I worked with Charles Walker - who made this deal possible - and he was professional, polite, knowledgeable and straightforward in every respect. This dealership is a no-nonsense, class act!!

Rommell Hollins is an outstanding client advisor. Extremely knowledgeable about new and pre-owned certified models. He guided us to the correct decision re: purchase v. lease options. Passport BMW gave us a better trade in value on our 2020 Subaru Outback than even the Subaru dealership. Guess I now just have to learn how to use all the high tech instruments on our new 2025 X1. Rommell pronounced me officially initiated into the BMW family. (No formal ceremony). Better late than never since I have never owned a BMW.

Elias Khairzada is simply the best Client Advisor we have ever met! He worked with us to find the right car with the right options and gave us a better price than any dealership in the Maryland and Virginia area. Elias kept us informed every step of the way to our purchase. It was such a pleasure to meet him in person. He was absolutely wonderful! Elias went above and beyond when he gave us a BMW Bear after learning that my wife was a teddy bear collector! Our experience with Elias could not have been better.

The dealer took care of my request as a key was missing on my used purchase. The dealer gave me the 850 for the extra fob key. Thank you