Passport BMW

Rommell Hollins is an outstanding client advisor. Extremely knowledgeable about new and pre-owned certified models. He guided us to the correct decision re: purchase v. lease options. Passport BMW gave us a better trade in value on our 2020 Subaru Outback than even the Subaru dealership. Guess I now just have to learn how to use all the high tech instruments on our new 2025 X1. Rommell pronounced me officially initiated into the BMW family. (No formal ceremony). Better late than never since I have never owned a BMW.

Elias Khairzada is simply the best Client Advisor we have ever met! He worked with us to find the right car with the right options and gave us a better price than any dealership in the Maryland and Virginia area. Elias kept us informed every step of the way to our purchase. It was such a pleasure to meet him in person. He was absolutely wonderful! Elias went above and beyond when he gave us a BMW Bear after learning that my wife was a teddy bear collector! Our experience with Elias could not have been better.

The dealer took care of my request as a key was missing on my used purchase. The dealer gave me the 850 for the extra fob key. Thank you

I didn’t think Passport BMW could get any better. I was wrong. I recently purchased my 8th BMW from this amazing dealership. My interaction with the Sales Mgr. and my sales associate for first time just strengthen by confidence that they will continue to deliver excellent Sales and Service, as with the last ten years.

From A to Z It was a great experience in Passport BMW., the process of trading in my car and buying my new BMW was done with professionalism and integrity. The staff is really friendly and treated me like a family. I got the best discount on the new car and the highest on my the trade. Pam Williams is an amazing salesperson and Jeff Steel is a great business manager. The whole process was completed with Zero hassle. Try them if you’re thinking of buying or leasing a new car !

professional attitude. seems honest. Seems to be genuinely interested in making a sale. Better than most i have experienced

Domonique provided outstanding customer service and was so attentive to my needs during my time spent at the service department. He is hands down one of my favorite people at Passport BMW. I know I wasn’t the easiest person to deal with on this particular day but he remained patient and ensured that I was a satisfied customer.

Some of the sales staff are very sketchy and shady. Trust was not high for me. And the sales managers/business managers are no different. Once they have your money and the commission is paid, they couldn't give a flying fig about you. You can;t reach them by phone. You can't reach by email. Poor customer service on the sales side. The service side of the house is slightly better, but not by much! .

I worked with Sam Hilton on a '22 CPO 750i. He was very courteous and efficient. I had my family with me, and I was in and out of the dealership in an hour. Then, he delivered the car to my office the following day along with his colleague who explained some of the new features on the '22 that I didn't have on my '18 750i. It was a great experience.

I recently had the pleasure of purchasing my third vehicle from Passport BMW, and once again, the experience was exceptional. This time, I drove away in a stunning 2024 BMW 740i, and I couldn’t be more pleased with the entire process. From the moment I stepped into the dealership, I was greeted with the same warm professionalism and friendly atmosphere that has made me a loyal customer over the years. Rommell Hollins truly outdid himself this time. The transaction was incredibly smooth, a testament to Rommell’s dedication and expertise. For anyone in the market for a BMW, I highly recommend Passport BMW and specifically Rommell Hollins. Whether it’s your first purchase or your third, like mine, you can expect an unparalleled level of service, expertise, and satisfaction. Thank you, Rommell, and thank you, Passport BMW, for another fantastic car buying experience! I look forward to working with you again in a few years on BMW #4.