Passport BMW

Worked with Jon G. at Passport BMW on the purchase of a new X7! I've bought over 20 cars, and this was the best to date! No hassle, great communication, beautiful dealership and easy processes! We will be back for our next one! Jon is one of a kind in this industry!

The sales representative, Dylan Jacobs did a fantastic job. Not only did he give me detailed information on the vehicle at passport, he also provided detailed information on three other vehicles I was considering. Unfortunately, a 4th vehicle popped up, it was newer and had fewer miles than the vehicle at passport. I purchased my vehicle from another dealership, however for my next vehicle, my first stop will be passport, and I will be requesting Dylan Jacobs. Mr. Jacobs was knowledgeable, professional, and treated my wife and I with the utmost respect.

Excellent experience. Thank you, Jon Garret, for your professional and personal touch. The vehicle has worked out great.

I was responded to, received, approached, processed, and served with the smoothness, efficiency, and effectiveness of a top-level professional-services provider -- at a car dealership. That's top-shelf talent. And this was not my first experience with this dealership. Hardly. Thank you again, Passport BMW.

I had an excellent experience at this dealership from start to finish! My sales person Dylan was very friendly professional and helpful throughout the entire process.

Yesterday I had the best car buying experience I have ever had, period! For reference this is the 28th car I have bought. Jon Garrett and the whole passport team were great. I put an online inquiry and within 5 minutes I heard from Jon via text, I checked text as my preferred contact. He asked if I had 5 minutes for a call. During the call he asked me what I wanted to pay and that he would get back to me shortly to not waste mine or his time. Jon called me back 10 minutes later and said he had approval to sell the vehicle at that price. I arrived at the dealer an hour later and was out with my new ride in under 2 hours.

I brought my car in for a case transfer oil change because of shuddering when turning right. When I got the car back, the shuddering was worse than before I brought it in. I returned to have them recheck it, and I was told everything looked fine — no issues found. Not satisfied, I took my car to another shop. After I bought the required oil myself, they discovered that Passport BMW had only filled the case transfer to about half capacity instead of full. This meant the clutch packs weren't getting proper lubrication, which was causing excess friction — the exact cause of the shuddering I'd originally brought the car in for. Had this gone unnoticed, it could have led to a roughly $7,000 component replacement, all because the job wasn't done correctly the first time and their follow-up inspection failed to catch such a basic error. I would not trust this service department with your vehicle. Get a second opinion, and consider having your service done elsewhere.

After having a less than ideal experience at our local dealership, my husband and I stumbled upon Passport Auto. We started working with Jon to secure a new car for me and he was a pleasure to work with from start to finish. Jon wanted our business, worked for our business, and made the whole process as easy on us as possible. We were also pleasantly surprised upon arrival to find that the building itself is beautiful. Jon told us the dealership was recently renovated and they did such a great job. The office spaces, store, sales floor and even bathrooms are all beautiful. We are so happy to have found Passport BMW.

Had a wonderful buying experience at Passport. Hamid Sesay welcomed me when I walked in the door, and was the epitome of courteousness and professionalism as we worked through my purchase. Highly recommended.

We recently purchased a Certified Pre-Owned BMW iX from Passport BMW, with Tom Stevens as our guide. The car is terrific and the service we received from Tom and the Passport team was even better. We needed the car on a tight turnaround for an upcoming road trip, and Tom and his team worked wonders to deliver a car that is, without exaggeration, like new at a very fair price. Throughout the experience and even after we drove away, Tom has been responsive and helpful, helping to make the process a breeze every step of the way. And then some. I've grown jaded over the years with car salespeople telling me they are "straight shooters" and finding them to be anything but. However, Tom truly is a straight shooter. He tells it like it is, and he delivers what he tells you. Highly recommend Passport BMW and when you go there to ask for Tom Stevens. He's the best.