Ocean Honda of Burlingame

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
8 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    September 15, 2020

    Very Dissapointment with honda i have been driving honda for 15 yrs now no more . does not listen what a customer has to say . my honda lease is due soon... . i call honda and talked to carlos in the sales dept . i ask carlos one simple question how much would you buy my car .he replied " i am not interested in buying your car if u want to get into another lease i can help . Carlos thinks i am dump or maybe he is playing dump . i think this is how the sales people work just to rip your off . from the day i lease this car nothin but problem and stress . from the sales to the service rip off . so here is the entire story . the fair value market of the car KBB and car fax is worth more then 10 day buy out amount . so if i am selling this car i pocket at lease 2k and who ever buy the car get the title of the car . it is hard work going from delear to dealer asking this .but beleive me if the entire condition of the car is in good condition with low milage someone will buy it . I was correct about it someone gave me appraisal on the car . so if you making a 2 k profit arent you using the money to buy out another car and get into another lease with honda . buying out a car and getting in to another lease is 2 different thing . dont try to confused the customer . you loose a valuable client

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    March 4, 2019

    Best Prices, first class service, the best !! Everyone there truly cares about you. Very low wait time for a very hot and busy dealership. Clearly they’re... in high demand.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much, Jane!

  • July 26, 2017

    Great service , friendly staff. Sale person Brandon Zhou explained buying car process details clearly & professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you!

  • 1.0 out of 5
    April 20, 2018

    They made an error with the price and when i said ill buy the vehicle, manager texted at first that the car shouldn't have been listed, then later on he... texted its sold. Inconsistent and unreliable

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are sorry to read this. We will work hard to improve moving forward.

  • 3.0 out of 5
    August 4, 2017

    I went honda of Burlingame looking for a use car, but they said they have option for me to buy a new car of course and I was all excited they was nice... and friendly and help me

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, James.

  • 5.0 out of 5
    June 12, 2017

    Since becoming Ocean Honda, this dealership has become so friendly and helpful. I had my car serviced and they worked diligently to fix the problem quickly.... They were informative throughout the process and realistic on price and timing. The General Manager, Joe and Service Manager, Lisa went above and beyond to make sure I was satisfied with my service. Thank you Ocean Honda of Burlingame!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the feedback!

  • 5.0 out of 5
    May 3, 2017

    Amazing service!!! Great manager and super helpful dealers! Definitely the place to go if you want a car. At Ocean Honda, cars are sold at a reasonable... price by friendly staff. Our dealer, Alder Lee was very friendly too. The manager was also quite great!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for the kind words and feedback, Eva!

  • 5.0 out of 5
    August 6, 2012

    The sales people at Mike Harvey Went above and beyond to help me get the car I wanted. No sales pitch or high pressure tactics.Very direct and honest.They... give used car sales people A GOOD NAME! I told my family and friends this is the place to go for a new or used car. I will come back this dealership for my next car!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you!