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I was interested in arranging a test drive of a CPO. Due to Covid, the process is carefully managed which I understand. However, the dealership had a requirement... to complete the "Buy on Line" Audi credit application before the scheduled test drive. Ridiculous IMO. I canceled. The rep responded back saying he contacted the VP and got that requirement waived. I decided to continue my search with other dealerships.
Purchased 2019 Audi Q5 Certified Car from this dealership. Had a very bad experience with this dealership. Driven 120 miles to look at the car, the car... i have seen looks good with minor scratches, it has trunk cover and Roof Rack and the sales person has told me that he would buff the scratches before delivery and you will be having trunk cover and Roof Rack also. Everything went well at that time and i took the purchase order. After 5 days, i have arrived to the dealership with the check and asked the sales person i want to see the car again. He told that some work is going on before the pre-delivery. So we waited for 4 to 5 hrs, all the paperwork was done and they drove the car front door curb side. It's almost dark outside and i have noticed a lot of scratches than it used to be before. Also there is some thing white coloured stains was there on the mirror. I asked the sales person, this is not the same car you showed me before and it also has a lot of scratches than before. i asked him to buff the scratches now. A small dent also there and this was noticed after going home. He was rushing that they're closing and they can't do anything now. I spoke to the sales person and said i don't want this car until unless these scratches were fixed and that's what he promised when i came to see the car. They took the car inside, did some work on the scratches and they brought it back to me. They did buff one scratch and they left the other scratches as it is. The white liquid/water while removing the scratches is also over the car. They didn't even clean/wipe it off. Then i have noticed there is no trunk cover and Roof Rack. Again i asked the sales person where is trunk cover and Roof Rack. He came and looked in the trunk and it's not there. He went inside to grab one and then they don't have trunk covers and Roof Racks now. He said that it should be back somewhere, we are almost closing and we will send it to you personally/by mail(as i live 120miles away) or you can pick it up. So, I don't have any choice and took the car assuming at least he will send the trunk cover and roof rack. After going home, i saw those whites scratches in the morning and it was a bad waxing job that has done to the car and it's everywhere in the corners. I just gave it to a hand wash and they cleaned the car very nice and those white patches were gone. It cost me $120, infact it has to be done properly by delership before delivery After few days i emailed the sales person regarding Roof Rack and Trunk Cover and he replied back that... Hi Xxxxx, Let's work something out on this. You're going to be receiving a survey in the next few days or so regarding your experience here. If you give me a perfect score, I'll personally pay for a trunk cover for you. Let me know.... I replied back that--- I don't want anything paid from your pocket dude.Let me know when you can bring in or we can pick it up if possible. After that he didn't send me any Survey link till now and never heard back from him. He might thought i would give him a low score. Never make any fake promises that you can't do. Treat the customer same as if they're buying used or a new car. This was worst experience i ever had.
Howard took great care of me as soon as I arrived. I was able to test drive the Audi I had my eye on from their website and there was no pressure to try... to change my mind. I left with the Audi I wanted and got a great deal. Quality service!
Rector tried to charge me $7200 over residual on lease buyou...
BEWARE AUDI BURLINGAME SERVICE WILL INVALIDATE YOUR NEW CAR WARRANTY AND NOT TELL YOU WHY!!!!! I took my RS5 in that sprung a water leak after only 3.5Kmi.... I pointed out that the brakes had an overheating issue. After a supposed brake inspection (inspection report didn't list half the issues) Mark Martinez said I was to talk directly to Audi as he didn't want to discuss the issue with me. I contacted Audi who said they only want to discuss with Mark, and from that discussion they won't honor the warranty on a $105K car with 3.5Kmi. Neither Mark nor Audi will tell me why the car is not covered, let alone provide how they came to such a determination. I asked about the status of the rest my 8 year extended warranty, and Mark indicated that it was whatever "he couldn't prove was my fault" and that the water leak would be covered "this time". Audi won't reply to the warranty question and now I need to file with BBB Auto Line to start a case to get the status of my warranty. I have wasted countless hours of my time, and get no response no matter who I contact at Burlingame or Audi corporate. So buyer and servicer beware of losing your warranty on a new car based on the whims of the local service manager. I have never encountered such lack of customer care and respect with any of the new cars I have purchased over the last 25 years. I will never buy another Audi/VW product and I will stay very clear of any Rector Motor run business.
I ordered an Audi Q7 remotely The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract... signed and the car shipped. The car mileage and Carfax report were as displayed online. I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing The manual included was for another model (TT) Overall a good experience with a courteous and responsive team I'd recommend working with them
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car... was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
Audi Burlingame has exceptionally low customer service and provides a poor car buying experience. The finance manager, Shannon McGinnis, seemed to be bothered... by having to do paperwork for customers. The team did not have the car ready after waiting two hours for the audi to be detailed. Although the manager was respectful and the sales manager was personable, the overall experience was very horrible. Highly recommend not going to this dealership.
I had a problem with oil consumption. I was never notified by the service department about the settlement. My engine failed and i had to pay $4000 for... the repair. They refused to repair the engine even though it was only 5 years old and 50k miles. It should have been covered by the extended warranty given by the Federal court decision. When i buy a premium priced Car i expect it to last more than 5 years. As I read on the web, I find that the engine is a serious issue. Looks like its a well known problem but the dealer does not want to take responsibility. Never buy anything from Audi as you will be disappointed with engine failure. Its an expensive brick. Looks like Audi Volkswagon Porsche does not stand behind its product. They just do not care about the consumer and treat them badly. I have no interest in ever being treated badly by them ever again
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector... Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry. My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person. When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day. Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence's great leadership are top-notch and always willing to help. I highly recommend anyone to give Rector Motors a chance over the other "Big Company" owned dealerships where you're just a number.