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Rector tried to charge me $7200 over residual on lease buyou...
BEWARE AUDI BURLINGAME SERVICE WILL INVALIDATE YOUR NEW CAR WARRANTY AND NOT TELL YOU WHY!!!!! I took my RS5 in that sprung a water leak after only 3.5Kmi.... I pointed out that the brakes had an overheating issue. After a supposed brake inspection (inspection report didn't list half the issues) Mark Martinez said I was to talk directly to Audi as he didn't want to discuss the issue with me. I contacted Audi who said they only want to discuss with Mark, and from that discussion they won't honor the warranty on a $105K car with 3.5Kmi. Neither Mark nor Audi will tell me why the car is not covered, let alone provide how they came to such a determination. I asked about the status of the rest my 8 year extended warranty, and Mark indicated that it was whatever "he couldn't prove was my fault" and that the water leak would be covered "this time". Audi won't reply to the warranty question and now I need to file with BBB Auto Line to start a case to get the status of my warranty. I have wasted countless hours of my time, and get no response no matter who I contact at Burlingame or Audi corporate. So buyer and servicer beware of losing your warranty on a new car based on the whims of the local service manager. I have never encountered such lack of customer care and respect with any of the new cars I have purchased over the last 25 years. I will never buy another Audi/VW product and I will stay very clear of any Rector Motor run business.
I ordered an Audi Q7 remotely The rep and financing manager were courteous and fast to process the deal. It took only a few days to have the whole contract... signed and the car shipped. The car mileage and Carfax report were as displayed online. I asked the rep if the car had no specific damage that I couldn;t see on pictures he said no but there were actually several scratches on the inside plastic nothing huge but still disappointing The manual included was for another model (TT) Overall a good experience with a courteous and responsive team I'd recommend working with them
I ordered a car from Audi Burlingame based on a recommendation from my boss. Unfortunately, YMMV as my experience was no where near hers. Once the car... was ordered, the communication was virtually non-existent. Emails and phone calls to the sales adviser went unanswered or returned. Eventually, out of the blue I got a call telling me when the car was being built and when it should arrive. However, I had already moved on and secured a same vehicle at a discount with more options. Needless to say I cancelled my deposit with Audi Burlingame. If the sales adviser would have been more communicative, then I more than likely would have waited for my ordered vehicle.
Audi Burlingame has exceptionally low customer service and provides a poor car buying experience. The finance manager, Shannon McGinnis, seemed to be bothered... by having to do paperwork for customers. The team did not have the car ready after waiting two hours for the audi to be detailed. Although the manager was respectful and the sales manager was personable, the overall experience was very horrible. Highly recommend not going to this dealership.
I had a problem with oil consumption. I was never notified by the service department about the settlement. My engine failed and i had to pay $4000 for... the repair. They refused to repair the engine even though it was only 5 years old and 50k miles. It should have been covered by the extended warranty given by the Federal court decision. When i buy a premium priced Car i expect it to last more than 5 years. As I read on the web, I find that the engine is a serious issue. Looks like its a well known problem but the dealer does not want to take responsibility. Never buy anything from Audi as you will be disappointed with engine failure. Its an expensive brick. Looks like Audi Volkswagon Porsche does not stand behind its product. They just do not care about the consumer and treat them badly. I have no interest in ever being treated badly by them ever again
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector... Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry. My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person. When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day. Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence's great leadership are top-notch and always willing to help. I highly recommend anyone to give Rector Motors a chance over the other "Big Company" owned dealerships where you're just a number.
Director of Fixed Operations
Director of Parts
This was my first purchase with Rector, buying in to the Audi family. Dan Belluomini went out of his way to help me find the perfect car that we wanted.... Once we found that car, he made it happen. Completely seamless experience from start to finish. I was dreading the financing process and getting the car off the lot, as this process takes hours at other dealerships. From the time I showed up and checked out the car, to the time I drove home after being fully briefed by Toni on all the features of the car, was only two hours. I was blown away by how streamlined the experience is. I only hope the car turns out to be as amazing as the buying experience. If that happens, I'm an Audi driver for life.
Have an Audi Q5 and been going here for service for 5 years. They beat the level of service I received from owning a Lexus, and make me glad I own an Audi.... See George and you'll have someone that cares about your car and about you, and you'll wonder why you've not been here before! Luxury cars should come with luxury service and Rector meets that challenge every time for me.
I have been looking at Audi's for quite some time and finally decided to purchase a new Q5. I heard of Burlingame Audi and decided to try them out. I could... not have been happier with the experience. My salesperson, Armen Abrahamian, was courteous, knowledgeable and very accommodating. He made the usually dreaded and stressful car buying experience very comfortable and stress free. He helped me to learn the car controls and even programmed my phone for me. All in all I would highly recommend Armen to anyone interested in an Audi.