Putnam Lexus

4.1
(20 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
(888) 231-8005 (888) 231-8005

Inventory

About our dealership

This seller has been on Cars.com since June 2016.
We are Putnam Lexus, a no haggle-no pressure Lexus dealership. We are located in Northern CA in the San Francisco Bay area, in beautiful Redwood City.

Whether you come from San Francisco, San Jose, Palo Alto, and the surrounding bay area, for over 27 years we have been privileged to serve you, and we thank you for your business.

We pride ourselves with a knowledgeable, friendly staff that is able to assess your needs and get you into the new Lexus that is right for you. We are family owned & operated, and strive to provide all of our guests with a top-notch shopping experience that keeps our guests coming back.
We pride ourselves in providing excellent service to all of guests.

Service center

Phone number (888) 231-8005

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.1
(20 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Happy Shopper

Great Customer Service. The Salesman was very helpful and knowledgeable. I didn't feel pressured at all. Even the GM, Ed, and the GSM Bob, came out to Greet me and offer assistance during my purchase. They treated me like Royalty. I will definitely recommend them and will be back here for my future purchases.

5.0

"Fantastic buying Experience!"

I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now!

1.0

Garbage service

Car was returned to me with visible body damage on the undersides of my car which weren't disclosed to me at the time of pick-up. None of the service advisors ever answer their phones nor do they return your calls. You have to constantly call into the service line to get someone to help you. It's always been like this, for years. Is this how you work in customer service? No customer should have to deal with this level of subpar service.

5.0

Great Dealer

One of the best car buying experience. Ming was great saler to us. I totally recommend Putnam Lexus such a great dealer.

5.0

Happy purchased 2 new car :)

Andy was welcome us. Victor Lu was great saler to us. Josh was great financial gentleman. We bought 2 car Lexus GX460 2017 :) Recommended you guy go there to see them, Putnam Lexus - 390 Convention Way Redwood City, CA 94063

3.5

2015 Lexus IS 250

The dealership was clean professional and courteous . However the pricing was none negotiable

2.3

Wrong Plates

Dealer provided wrong plates at the time of car sale. 10th of phone call did not help to locate correct plate per my VIN. They play ?fool? or really they did not understand that simple error was done by someone at dealership when they drop wrong plates in to my trunk. I would drop this review if they simply say: Please, come to DMV and get a new license plate; but they did not. So, be ready to spend a day at DMV and be ready that other driver gets your plate which is incorrect for him/her. Thus, expect toll ticket, speeding ticket, or other crime action related to your, but not given to you license plates. Cameras see plate number to m ail tickets. I return wrongly given to me plates to DMV and never drove with them.

Dealer response

Car is good, I am very sorry to hear about the error on our part with your plates. Please contact me so that I can get your information and personally get involved in trying to fix this. Thank you for choosing us for your new car, and hopefully we can rectify this situation. Jory Hite General Manager 650-363-8500 jory@putnamlexus.com

5.0

To Jory Hite, General Manager Service Department

Yesterday, March 9, 2016, I spoke in person with Dave Haley about my 2006 Lexus having been diagnosed as needing a new transmission when...the car was sent in for a diagnosis... the red triangle was turned off... and I was good to go until my red triangle would reappear. IT WAS RUNNING PERFECTLY! Again, yesterday, Dave checked my car repair log, and saw that the read out symbol had been incorrect. Yet... my service manager said that I needed a new transmission, as this was the 2nd time the red triangle had turned on. So, Dave sent my car in for another diagnosis, as, according to Dave Haley, the previous diagnosis had given a wrong symbol, and my service advisor had interpreted the symbol as my car needing a new transmission. The now NEW diagnosis saw no problem with my transmission, and further more, Peter from maintenance took my car for an 18 mile drive....again, no problem that the computer could diagnose about my transmission. Dave was a very understanding and a very helpful advisor. He said that no problems showed up in the analysis, and that I should wait again for the next time I were to see another red triangular signal on my dashboard. Then I was to bring the car in, have the transmission fluid maintenance done again to see if that might solve the red signal problem. What terrific advice.... SAVING ME: $5000+ for a new transmission!!!! My service advisor had recommended a new transmission.... to be talked about the next day at 11 A M. I never did call at 11:00... instead went for a 2nd opinion to a shop in San Carlos who would only check my car if the red triangle had been on. 'come in when the red triangle is showing... and we will take a look'. So,...... I COMMEND Dave for his very very kind and patient listening to this awful story. Furthermore, not only did Dave totally save me from this horrific expense, he also covered the cost of the necessary oil maintenance for which I had brought in my car. Thank you thank you to a manager who genuinely represents the Putman Lexus that is so known for being a fine place of business. Sincerely, L. Guerra.... Mtn View Ca.

4.5

Really helpful

The staff was extremely helpful in the buying process, it was a stress-free environment and they worked with me on financing the vehicle. Definitely customer friendly and I would go back to them in the future if I'm shopping for a car.

1.0

Extremely poor service and a liar

Mr. Jory Hite, I just want to share with you my most recent experience at Putnam Lexus and it is not a good one. I have been a customer or yours since 2008 and bought my first Lexus that same year there. I never have to write a review nor complain about anything but what happen today is unacceptable. I came in on Wednesday for an oil change and a small detail work on the car ( replacing a protective film). I picked up my car in the rain and did not check the work until I came home that evening and found a huge abrasion right under the repair site. I brought my car back to your dealer and the first thing that Fadi told me is that " it was there before". Luckily, my husband have the before picture and after I showed Fadi the picture he agreed to fix it not before accusing me of being a liar. I am extremely offended and upset. This will be the last time I come to Putnam for any service but I want you to know so you can make appropriate changes. I come to you because of trust and service and I got neither today. Please refer to picture below for before and after.

Read all 20 reviews