Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 7:00 PM

Putnam Lexus Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

10:00 AM - 6:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2016

We are a family-owned and operated Redwood City charter Lexus Sales dealership, service and parts center that prides its

...

elf on treating each and every one of our customers like family.

"We pride ourselves in providing excellent service to all of guests."

Service

Oil, Filter Change

$89.95 and up*

New Brake Pads/Shoes (Rear)

$499.95 and up*

Wheel Alignment (4WD)

$199.95

Oil, Filter Change (Premium)

$129.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    October 1, 2018

    I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now!

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 13, 2018

    Car was returned to me with visible body damage on the undersides of my car which weren't disclosed to me at the time of pick-up. None of the service... advisors ever answer their phones nor do they return your calls. You have to constantly call into the service line to get someone to help you. It's always been like this, for years. Is this how you work in customer service? No customer should have to deal with this level of subpar service.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 15, 2014

    Andy and Ahmed were there best to deal with. This was my very first time buying a car and Andy was so patient and really helped me make my decision. I... totally recommend Putnam Lexus such great & friendly customer service. My experience here was nothing but the best. Thanks for all the help guys!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback Jan! We are glad that you enjoyed working with Andy and Ahmed. Please let us know if there is ever anything that we can do... to assist you in the future. Candy Francesconi Business Manager

  • 5.0 out of 5
    September 5, 2017

    One of the best car buying experience. Ming was great saler to us. I totally recommend Putnam Lexus such a great dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2017

    Andy was welcome us. Victor Lu was great saler to us. Josh was great financial gentleman. We bought 2 car Lexus GX460 2017 :) Recommended you guy go... there to see them, Putnam Lexus - 390 Convention Way Redwood City, CA 94063

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    August 24, 2016

    The dealership was clean professional and courteous . However the pricing was none negotiable

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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    April 11, 2016

    Dealer provided wrong plates at the time of car sale. 10th of phone call did not help to locate correct plate per my VIN. They play “fool” or really they... did not understand that simple error was done by someone at dealership when they drop wrong plates in to my trunk. I would drop this review if they simply say: Please, come to DMV and get a new license plate; but they did not. So, be ready to spend a day at DMV and be ready that other driver gets your plate which is incorrect for him/her. Thus, expect toll ticket, speeding ticket, or other crime action related to your, but not given to you license plates. Cameras see plate number to m ail tickets. I return wrongly given to me plates to DMV and never drove with them.

    1.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Car is good, I am very sorry to hear about the error on our part with your plates. Please contact me so that I can get your information and personally... get involved in trying to fix this. Thank you for choosing us for your new car, and hopefully we can rectify this situation. Jory Hite General Manager 650-363-8500 jory@putnamlexus.com

  • 5.0 out of 5
    March 10, 2016

    Yesterday, March 9, 2016, I spoke in person with Dave Haley about my 2006 Lexus having been diagnosed as needing a new transmission when...the car was... sent in for a diagnosis... the red triangle was turned off... and I was good to go until my red triangle would reappear. IT WAS RUNNING PERFECTLY! Again, yesterday, Dave checked my car repair log, and saw that the read out symbol had been incorrect. Yet... my service manager said that I needed a new transmission, as this was the 2nd time the red triangle had turned on. So, Dave sent my car in for another diagnosis, as, according to Dave Haley, the previous diagnosis had given a wrong symbol, and my service advisor had interpreted the symbol as my car needing a new transmission. The now NEW diagnosis saw no problem with my transmission, and further more, Peter from maintenance took my car for an 18 mile drive....again, no problem that the computer could diagnose about my transmission. Dave was a very understanding and a very helpful advisor. He said that no problems showed up in the analysis, and that I should wait again for the next time I were to see another red triangular signal on my dashboard. Then I was to bring the car in, have the transmission fluid maintenance done again to see if that might solve the red signal problem. What terrific advice.... SAVING ME: $5000+ for a new transmission!!!! My service advisor had recommended a new transmission.... to be talked about the next day at 11 A M. I never did call at 11:00... instead went for a 2nd opinion to a shop in San Carlos who would only check my car if the red triangle had been on. 'come in when the red triangle is showing... and we will take a look'. So,...... I COMMEND Dave for his very very kind and patient listening to this awful story. Furthermore, not only did Dave totally save me from this horrific expense, he also covered the cost of the necessary oil maintenance for which I had brought in my car. Thank you thank you to a manager who genuinely represents the Putman Lexus that is so known for being a fine place of business. Sincerely, L. Guerra.... Mtn View Ca.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 24, 2016

    The staff was extremely helpful in the buying process, it was a stress-free environment and they worked with me on financing the vehicle. Definitely customer... friendly and I would go back to them in the future if I'm shopping for a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 11, 2015

    Mr. Jory Hite, I just want to share with you my most recent experience at Putnam Lexus and it is not a good one. I have been a customer or yours since... 2008 and bought my first Lexus that same year there. I never have to write a review nor complain about anything but what happen today is unacceptable. I came in on Wednesday for an oil change and a small detail work on the car ( replacing a protective film). I picked up my car in the rain and did not check the work until I came home that evening and found a huge abrasion right under the repair site. I brought my car back to your dealer and the first thing that Fadi told me is that " it was there before". Luckily, my husband have the before picture and after I showed Fadi the picture he agreed to fix it not before accusing me of being a liar. I am extremely offended and upset. This will be the last time I come to Putnam for any service but I want you to know so you can make appropriate changes. I come to you because of trust and service and I got neither today. Please refer to picture below for before and after.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
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