Great Customer Service. The Salesman was very helpful and knowledgeable. I didn't feel pressured at all. Even the GM, Ed, and the GSM Bob, came out to Greet me and offer assistance during my purchase. They treated me like Royalty. I will definitely recommend them and will be back here for my future purchases.
"Fantastic buying Experience!"
I Just bought a new 2019 RXH 450, no pressure no under handed gimmicks to get me to sign, this is where I'm going to buy all my cars now!
Car was returned to me with visible body damage on the undersides of my car which weren't disclosed to me at the time of pick-up. None of the service advisors ever answer their phones nor do they return your calls. You have to constantly call into the service line to get someone to help you. It's always been like this, for years. Is this how you work in customer service? No customer should have to deal with this level of subpar service.
One of the best car buying experience. Ming was great saler to us. I totally recommend Putnam Lexus such a great dealer.
Happy purchased 2 new car :)
Andy was welcome us. Victor Lu was great saler to us. Josh was great financial gentleman. We bought 2 car Lexus GX460 2017 :) Recommended you guy go there to see them, Putnam Lexus - 390 Convention Way Redwood City, CA 94063
2015 Lexus IS 250
The dealership was clean professional and courteous . However the pricing was none negotiable
Dealer provided wrong plates at the time of car sale. 10th of phone call did not help to locate correct plate per my VIN. They play ?fool? or really they did not understand that simple error was done by someone at dealership when they drop wrong plates in to my trunk. I would drop this review if they simply say: Please, come to DMV and get a new license plate; but they did not. So, be ready to spend a day at DMV and be ready that other driver gets your plate which is incorrect for him/her. Thus, expect toll ticket, speeding ticket, or other crime action related to your, but not given to you license plates. Cameras see plate number to m ail tickets. I return wrongly given to me plates to DMV and never drove with them.
Car is good, I am very sorry to hear about the error on our part with your plates. Please contact me so that I can get your information and personally get involved in trying to fix this. Thank you for choosing us for your new car, and hopefully we can rectify this situation. Jory Hite General Manager 650-363-8500 email@example.com
To Jory Hite, General Manager Service Department
Yesterday, March 9, 2016, I spoke in person with Dave Haley about my 2006 Lexus having been diagnosed as needing a new transmission when...the car was sent in for a diagnosis... the red triangle was turned off... and I was good to go until my red triangle would reappear. IT WAS RUNNING PERFECTLY! Again, yesterday, Dave checked my car repair log, and saw that the read out symbol had been incorrect. Yet... my service manager said that I needed a new transmission, as this was the 2nd time the red triangle had turned on. So, Dave sent my car in for another diagnosis, as, according to Dave Haley, the previous diagnosis had given a wrong symbol, and my service advisor had interpreted the symbol as my car needing a new transmission. The now NEW diagnosis saw no problem with my transmission, and further more, Peter from maintenance took my car for an 18 mile drive....again, no problem that the computer could diagnose about my transmission. Dave was a very understanding and a very helpful advisor. He said that no problems showed up in the analysis, and that I should wait again for the next time I were to see another red triangular signal on my dashboard. Then I was to bring the car in, have the transmission fluid maintenance done again to see if that might solve the red signal problem. What terrific advice.... SAVING ME: $5000+ for a new transmission!!!! My service advisor had recommended a new transmission.... to be talked about the next day at 11 A M. I never did call at 11:00... instead went for a 2nd opinion to a shop in San Carlos who would only check my car if the red triangle had been on. 'come in when the red triangle is showing... and we will take a look'. So,...... I COMMEND Dave for his very very kind and patient listening to this awful story. Furthermore, not only did Dave totally save me from this horrific expense, he also covered the cost of the necessary oil maintenance for which I had brought in my car. Thank you thank you to a manager who genuinely represents the Putman Lexus that is so known for being a fine place of business. Sincerely, L. Guerra.... Mtn View Ca.
The staff was extremely helpful in the buying process, it was a stress-free environment and they worked with me on financing the vehicle. Definitely customer friendly and I would go back to them in the future if I'm shopping for a car.
Extremely poor service and a liar
Mr. Jory Hite, I just want to share with you my most recent experience at Putnam Lexus and it is not a good one. I have been a customer or yours since 2008 and bought my first Lexus that same year there. I never have to write a review nor complain about anything but what happen today is unacceptable. I came in on Wednesday for an oil change and a small detail work on the car ( replacing a protective film). I picked up my car in the rain and did not check the work until I came home that evening and found a huge abrasion right under the repair site. I brought my car back to your dealer and the first thing that Fadi told me is that " it was there before". Luckily, my husband have the before picture and after I showed Fadi the picture he agreed to fix it not before accusing me of being a liar. I am extremely offended and upset. This will be the last time I come to Putnam for any service but I want you to know so you can make appropriate changes. I come to you because of trust and service and I got neither today. Please refer to picture below for before and after.