Reviews
Write a reviewGood service
prompt service and timely response and would highly recommend this facility. The waiting period was very short and the shuttle service also adds a feather to the cap
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nilacantan, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Toyota Sunnyvale for your vehicles' service needs. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great Service
professionalism, courtesy and great service... I have been recommended Toyota since I bought my 2013 Certified Toyota Prius V and I am still recommending. Making plans to buy a newer onw soon...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Francisco, Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great service
Bill Moody was polite and professional. The service was quick and I was notified when it was done. It was well organized and I did not have to wait too long.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kathryn, Thank you for reviewing your service experience. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Be sure to take advantage of our complimentary, scheduled shuttle service if you ever bring your car in for maintenance or repairs. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great service
Excellent service! Hector attended us and was very helpful and professional during my time at Sunnyvale Toyota. I would recommend his service to other friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for leaving us this great review, Jorge. We are very happy to hear that Hector could be so helpful and professional during your recent visit with us. We appreciate your recommendation as well and please take advantage of our complimentary scheduled shuttle service another fantastic benefit of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Quality Automotive Service Provider
The service manager, Duke Lee, was friendly, efficient and helpful. The car was ready when promised and he called to let me know.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lisa, Thank you for sharing your feedback. It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Also, we would like to remind you of our complimentary scheduled shuttle service as part of our "10-Point Value Guarantee" for the next time you visit us. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
great service
Very helpful and great communication about what was happening with my car. Rental was also very easy and quick process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Breanne, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Toyota Sunnyvale for your vehicle needs. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
Great service.
Respecting my time. Quickly get answers on all questions. Though, you could find parts for replacement and labor for better price if shop around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elena, We are committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Toyota Sunnyvale, we value our customers and we look forward to seeing you on your next visit. Also, don't forget about the complimentary, scheduled shuttle service that we provide as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
New Car ( Toyota - Carola - 2016 )
Customer Greeting and Values/Satisfaction. Buying Experience was good but lot of time taken taken around 12 hours overall. a a a a a a a a a
- Customer service 4.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tarun, Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy- GSM- dianakennedy@toyotasunnyvale.com; 408-245-6640
20k check
Easy and free under warranty. The waiting area is clean and the people are nice. Will be back for my 25k service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Jason. It is our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Also, don't forget that we provide a complimentary, scheduled shuttle service as part of our "10-Point Value Guarantee" if you ever bring in your car for servicing. Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com
speedy warranty service
Speediness of warrantied service is appreciated as I do not have a ride. I also appreciate having an intake person to follow back up with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kelly, We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for continually choosing Toyota Sunnyvale for your vehicle needs. Also, don't forget that we offer a complimentary, scheduled shuttle service to all of our service customers as part of our "10-Point Value Guarantee." Sincerely, Gene Ramirez Service and Parts Manager, generamirez@toyotasunnyvale.com