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I was so disappointed with my experience with the Royal car dealership. I saw a car that I wanted and the deal happened very quickly. My sales person... even drove it from Tucson to Phoenix to me that same day. I was assured that i had a 3 day money back guarantee. 2 week fix what we needed if needed 2000 mile warrantee from this family owned company. Well my sales gal Simone Sesler was supposed to arrive at 5pm and didn’t arrive until 5:45. I had to extend my nanny so I could test drive with her and sigh all the paperwork. By that time it was already dusk. The person picking her up was waiting about 15min away so I offered to drive her to them since i had my new car. The next day, when I was able to take a closer look at he car, in the daylight, I noticed: 1. Scratched on the hood 2. Dirt in the rubber where the convertible roof latches. 3. The display for the navigation system had splotches over it making it difficult to see. I brought these items to the dealerships attention ASAP on Jan 6th and even sent very high resolution pictures so they could see it too. Simone told me I would have to talk to Eddie and cc’ed him on the email. Eddie left me a message when I was at work on Jan 8th and I followed up again. Jan 9th Simone emailed me and CC’ed Eddie asking me to call him despite my request for him to email me. and waited two days for a reply from Eddie, the manager on Jan 8th. He told me that I needed to drive the car down to Tucson for then to see. On Jan 9th I received this message from Eddie: Hello Danielle, I was talking with Simone and she was saying something about a re detail , some scratches that need to be buffed and a smudge on the screen. I’ll be glad to buff the scratches and re clean the car the next time you are down here in Tucson. Unfortunately I do not have any facilities as part of our company in Phoenix. The smudge on the screen I’m not sure if it will wipe off but again would need to see it. I replied two hours later with, “Eddie, That isn't helpful. I don't go to Tucson, ever. I also can't take a day off work and sit down there waiting for the car. I was also assured that if I purchased from far away that you would do what needed to be done from afar to help out. DId you see the pictures I sent? I would be happy to send more if you would like. I mean I basically bought a car sight unseen from you and even signed off on the odometer readings being miles that weren't even driven by me. I would like you, in good faith, to take care of these minor items. Had I purchased the car down there, I would have requested the same thing. This isn't leaving me with a good feeling for your family-owned company. “ and received no response. Again. So on the 11th I emailed Eddie again: “Eddie, I’m highly dissatisfied at how this matter is being handled. I wanted to let you know first I’ll be going to the owner of your company and posting my impression with choosing to buy a car from your company. At this point, the delay in response and lack of ability to rectify this situation leaves me regretting doing a deal with you. “ Never ever got a response. This contradicted what I was assured when questioning buying a car from far away. Simone told me that the mini dealership closest to me would help but that I would have to contact Royal first. I was so appalled at the lack of concern, response, and action.... I would have expected this from a big box dealership but not a locally family owned. Please don’t purchase a car from this dealership sight unseen or far away. They do not back up their word.
Best car buying experience ever. Ashton J. was most helpful getting me just the vehicle I was looking for and navigated the whole process with me with... genuine concern for my needs and budget. Great guy! Royal has truly re-defined the whole process. No hassle pricing, no hidden fees, no pressure, friendly staff and quality service. Sales Mgr. Eddie is a real pro, very helpful and personable. (Plus, they have a Starbuck's machine!) Highly recommend Royal!!
If you don't like car salespeople,I know who can change your mind.Simone of Mini.She was great.Was there to answer any questions I had, but didn't follow... me around like a lost puppy.Friendly, knowledgeable and NOT pushy.Went to two other dealerships and walked out because of sales people.ATTENTION sales people---do not talk down to a females!!Noone at Mini did that,very smart folks.
my buying experience was the best. love this place. lou and simone were great. stopped in after hours and lou, sales manager, just happened to be there.... showed me the car I was interested in and looked at my car. went back next day to finalize the deal. couldn't have been easier. got a great deal, also.
We had a very pleasant and streamlined experience with Ashton. He listened to our parameters and found us the perfect vehicle. MINIs are the best. Thanks!
Sent message regarding not being able to put gas in my car due to a defect. Didn't get a response. I guess customer service stops after the sale. However,... Mini of Las Vegas, NV got back to me right away, and let me know towing would be covered, service would take one day, and how to get a rental paid for. I would recommend Mini of Las Vegas over Royal Mini.
GREAT , enjoy it very much, a fine little car maneuvers real good and fuel economy is good. Salesman was great. We recommend Matt Ruiz to anyone who wants... to buy a Mini Cooper.
Angela Nation and Brandon Bankert insure the best experience for you and your MINI. No upselling and great friendly communication... You feel like you... are among friends...
I would like to thank Sam and Lu for making car buying experience so smooth, no pressure sales of trying to get you something you don't want or need. Best... Birthday ever, and having a blast.Thanks again!!
One of the easiest car buying experiences I have ever had. I would not hesitate to buy from here again. Salesman Sam was great. Thanks