Concord Honda

Mo and Wilmer were great. Very friendly and professional. Made the car buying experience a breeze

I found the experience to be pleasing. I worked with Annamarie and went thru Costco.

Review is for the Sales Dept. I was pleasantly surprised by the experience because years ago (different manager and staff) I did not have the same experience. (and no I did not buy anything) Esmeralda in Internet Sales helped me this time. She was quick to respond via text and had the car waiting in the front lot for me when I arrived. She was attentive and answered all my questions. I appreciated that she addressed ME on what I wanted in a car, and not my husband as this was going to be MY car. She answered all my questions and did not push the sale with irrelevant information about the car and why I should buy it. She heard and understood what I was looking for. When it came time to negotiate, I spoke with April who was a refreshingly great example of someone who could say no and still be polite about it. I could respect that compared with some of my past experiences with other dealerships where the encounters were contentious and in some cases I left. But I do have to mention I did not have a trade in this time which can get ugly because of the negotiations on both ends of the deal. Esmeralda is not hardened or pushy like some car salespeople I have come across during my many car buying experiences. She treated me very professionally and like a human being. I really appreciated that. If you need a car, go see her. She will listen to you and try to find you what you want and need.

I was very impressed with the service I received at Concord Honda. I worked with Dustin and he was extremely professional and knowledgeable. I appreciate that he took the time to listen to what I was looking for and offer his professional opinion and recommendations. The whole process was very efficient and I left a very happy customer.

We bought a car with Ali at Concord Honda. The process was transparent and easy. The best experience that I ever had buying a car.

Very great and nice attitude! The whole process was smooth and straightforward, and I really appreciated their honesty and great attitude. I would definitely recommend this dealership to anyone looking for a stress-free car-buying experience!

Bought a high-mileage car 2 days ago at full price with no discount. Manager refused to adjust the price or offer a warranty, only offering a single oil change. Buyer beware." Dealerships

On June 6, our wonderful 17-year-old son, who needs a reliable vehicle to get to work and school, contacted Concord Honda regarding a 2023 Honda Accord Hybrid Sport. The salesperson, Zaira, sent him the CarFax report and answered a few initial questions. The following day, June 7, my wife and I made the three-hour drive each way to see the vehicle and potentially purchase it. Our son is the heart of our family—an exceptional young man who works hard, excels academically, and deserves our support—so the trip was well worth it if it meant finding him a good car. Unfortunately, when we arrived, we learned that the Accord our son had inquired about had already been sold. Rather than notifying us before our six-hour round trip, we were directed toward a different Accord that was approximately $2,000 more expensive. While discussing the vehicle, Zaira repeatedly referred to the price as "$26,000" despite the listed price being $26,999. The replacement vehicle was also a higher trim level that had been involved in an accident, had open recalls, and was covered in dog hair. As we began the test drive, I turned on the air conditioning and was greeted by a strong, unpleasant odor. The test drive itself was remarkably short—shorter than some DMV driving tests—and provided little opportunity to properly evaluate the vehicle. During the drive, Zaira was unable to clearly explain several vehicle features, appeared uncertain about warranty details, and often defended or deflected concerns regarding the dealership's preparation and inspection of the vehicle prior to resale. Things became even more frustrating when we sat down to discuss pricing. The vehicle suddenly went from the verbally quoted "$26,000" to $26,999, followed by additional fees on top of that. When we raised the issue of the missing $999, which we had reasonably interpreted as part of the negotiation or a concession, the concern was essentially dismissed, as though $26,000 and $26,999 were interchangeable figures. We pointed out the vehicle's condition issues, accident history, recalls, unpleasant odor, and the confusing communication surrounding the pricing. We then presented our final and best offer. Concord Honda would not move on the price at all. As we got up to leave, Zaira made a passive-aggressive comment that "the car will sell." Perhaps it will. But that misses the point. The real issue is that we drove six hours round trip to view a vehicle that had already been sold, were redirected to a more expensive and less desirable alternative, experienced confusing and inconsistent pricing discussions, and encountered a vehicle that appeared inadequately prepared for sale. Buying a car should be built on transparency, professionalism, and respect for a customer's time. Unfortunately, our experience at Concord Honda fell well short of those expectations. One star. I cannot recommend Concord Honda based on our experience.

In 2023 I purchased a brand new honda crv hybrid and diligently did all services, maintenance and general check up at concord service center. The last 2 services I notified service center management that my system states high temperature and that it kept warning me . The service center checked and diagnosed and specifically stated we are unable to find anything and that there is nothing wrong with my vehicle. My last visit to the service center was due to the same message that I received, when they checked they said the cylinder head gasket is burnt and would cost between 6000 to 8000 be replaced. I had to sell my car for 10,000$ to them as I couldn’t use the car neither could spend 6000 to 8000 to replace it. My car was worth $20,000 and I had to loose 10,000$ due to their incompetence in diagnosing and being able to actively solve problems. The service center is incompetent of diagnosing and lacks sense of responsibility, they took advantage of situation though all my services were done at the center . The question is why do we go to a service center and general check ups if they lack ability to diagnose issues and problems .

This was truly the best experience purchasing a car. I received the best service and professionalism from the Ali Malky ( manager). I truly can't thank you enough for all that you have done for me . I love my new 2026 Honda Accord.