Concord Kia

My experience with Concord Kia was excellent. The salesperson (Taima) made the vehicle purchase process easy and smooth for me. I highly recommend Concord Kia and Taima to anyone thinking about purchasing a new Kia vehicle. I did a lot of research and visited a lot of Kia dealerships before purchasing my vehicle. Taima and Concord Kia were willing to work with me to get to a deal that we both could agree on. Thank you Taima and Concord Kia for the positive car buying experience. Ed

Megan is always so helpful. She explains what will be done and then makes sure I understand. She also tells me about special deals that are available.

Communicated with me very well and helped me out . He also thanked me for being flexible and also applied a coupon which was very helpful after having to get a rental .

Always great communication & service from Concord kia! I have never had an issue with any service since I purcahsed my vehicle. Thank you

I brought my car in for two recalls—one for emissions and one for the power seats. When I came to pick up my car, I discovered that the driver’s seat was no longer working, to the point where I couldn't even drive because I couldn't move the seat to touch the pedals. You would expect the seat to have been tested after the fuse was replaced, but apparently it was not. Because it was after 4 p.m. and the technicians had already left, I had to get a rental car overnight and return the following day to pick up my vehicle. This was very inconvenient and required additional time that could have been avoided with a simple check before returning the car. Brian was helpful in arranging the rental, and I appreciate that assistance. However, his customer service felt very generic and lacked the sincerity and ownership I would expect when an issue occurs as a result of the service visit. Overall, I was disappointed with the experience and feel there should have been more attention to detail and follow-through before my vehicle was returned to me.

People need to know that this location may not actually be able to help with certain vehicle problems, even if they give you an appointment. I took time off work because Kia scheduled me to bring my car in after I explained the issue. I drove there, used gas, time, and energy, and once I arrived they told me they did not have the equipment to help with my car and that I needed to go to Fremont or Oakland instead. That is extremely frustrating. If you already know you do not have the equipment to diagnose or repair a certain problem, do not schedule the customer and have them drive all the way there. People should know this before making an appointment, especially if they are taking time off work and expecting the dealership to actually service the vehicle.

Scammers. Rude service reps that condescend to you when speaking to you and not customer oriented.

Kia of Concord performed a standard service charged without authorization after promising advance notice. The cashier and service advisor Darius acted professionally and tried to help. Sebastian, the General Manager, deflected blame to the owner, took zero responsibility, and demonstrated a complete lack of leadership or basic customer service. It is also important to note that Concord Kia has extremely higher charges when servicing your vehicle in comparison to other Kia Dealerships. I suggest doing research prior to bringing any vehicle to get serviced and Concord Kia,

I should have trusted my gut when I did not purchase my vehicle from Kia of Concord. We were turned away from test driving a vehicle and drove over and hour to purchase in a different city. For convenience we decided to get our service at the local dealership. Kia of Concord performed a standard service (Service Contract Purchased Prior) charged without authorization after promising advance notice. The cashier and service advisor Darius acted professionally and tried to help. Sebastian, the General Manager, deflected blame to the owner, took zero responsibility, and demonstrated a complete lack of leadership or basic customer service. It is also important to note that Concord Kia has extremely higher charges when servicing your vehicle in comparison to other Kia Dealerships. I suggest doing research prior to bringing any vehicle to get serviced and Concord Kia,

My service advisor Brian was terrific. The waiting area was clean. And I was offered one of the desks in the lounge area so that I can work on my laptop. Would refer the dealership to friends and family.