Pohanka Hyundai of Capitol Heights

I purchased a vehicle from Pohanka Hyundai, Capital Heights on February 14, 2025, and traded in my 2023 Volkswagen ID.4. The bill of sale they issued has incorrect vehicle information — specifically, the wrong VIN was listed, for a car that is currently owned by my husband and not even in my name. The car I traded in is now registered in VA under the VIN number for the car still in our possession. This isn't a minor typo. Errors like this can cause real problems with registration, title transfer, insurance, and taxes. I flagged it with the dealership immediately and have been trying to get it corrected for over a month. Since then: I've called, emailed, and sent items via UPS a number of times with no resolution. They have not communicated with me, and I am being told nothing. No corrected paperwork has been provided. I have since filed complaints with the MD Investigations Unit, the BBB, the MD Attorney General's Office, the VA Board of Appeals, and Pohanka Hyundai National Consumer Affairs. All of these agencies require at least 30 days to respond. In the meantime, we have a car sitting at home with dead tags that we are paying for and cannot drive, and no one at Pohanka Hyundai is taking responsibility for their own error. If you're considering buying from Pohanka Hyundai, check every detail on your bill of sale before you leave the lot — and be prepared to fight for basic follow-through if something's wrong. A dealership that can't get a legal document correct, and won't respond when asked to fix it, is not one I'd trust with a purchase this size. I'll update this review if/when it's resolved, but as of now: proceed with caution.

★★★★★ You’ll Want to Read This One to the End In June, my daughter was involved in an accident caused by an uninsured driver, and her car was totaled. Understandably, we were anxious to find a replacement as quickly as possible. We considered Mazda, Toyota, Honda, Ford, and Hyundai. After test-driving the Hyundai Tucson Hybrid Limited, my daughter knew it was the vehicle she wanted. Since we live in Fairfax, we contacted and visited nearly every Hyundai dealership in Northern Virginia searching for a white Tucson Hybrid Limited with a gray interior. Unfortunately, several dealerships told us over the phone that they had the vehicle, only for us to arrive and hear that it had “just sold”—or, in some cases, learn that they had never had it at all and were simply trying to get us into the showroom. Sheehy Hyundai was the most disappointing. They assured us they had the vehicle, but after we made the drive and explained the exact color combination we wanted, they quickly dismissed us when they realized it was not on their lot. Every dealership seemed interested only in selling us something they already had in inventory. That completely changed when we arrived at Pohanka Hyundai. Rod warmly welcomed us and genuinely listened to what we were looking for: a white Hyundai Tucson Hybrid Limited with a gray interior. Instead of trying to convince us to settle for another vehicle, Rod and Luis Lemus immediately went to work locating the exact Tucson my daughter wanted. Within 30 minutes, they told us they had found one and could have it ready for us that evening. My daughter completed the paperwork and applied for 100% financing online. When we returned that evening, the vehicle was ready. We completed the transaction with Joann Nolta in approximately 10 minutes, and Rod was waiting out front to personally deliver the car. The entire process was professional, efficient, honest, and completely stress-free. Rod, Luis, and Joann turned what had been a frustrating search into one of the easiest car-buying experiences we have ever had. I wish buying a new vehicle were this simple at every dealership. Pohanka Hyundai truly earned this five-star review.

At third service interval (~22K miles) on my Palisade, service advisor told me "Hyundai recommends a four wheel alignment which will be $275, would you like to schedule that today?" That was when I was checking in and no one had even driven the car...I did not make a scene and replied "no". Great job Pohanka Service Department! Today, I went in to parts for an oil filter and an in-cabin air filter, the parts guy came back and told me that would be $91...I asked for a breakdown and he told me the in-cabin was $70 and the oil was $21; I walked out. OEM parts (check any Hyundai dealer that sells on-line) and the highest I found were $28.75 and $10.15 respectively (not including $15 shipping). So, adding in 6% MD sales tax, Pohanka was upcharging me no less than 82%. Way to go Pohanka Parts Department! I am sure the dealer will respond that somehow I am mistaken and how much they value their customers, I am not and apparently that value is very little.

This dealership is the worst ever. The employees and employers lacks the simple ability to comprehend simple english. They try and bully customers and forcing them to pay their salary, and pay for unwanted things. Very unprofessional, lacks the minimum requirement for customer satisfaction, lack customer service support, disrespectful, dishonest, a fraud, a liar, and customer care. BUYERS beware and remember "DON'T ever allow anyone to disrespect YOU and your money is your money. It is easy to WALK AWAY and find another dealership to spend your money.

In August 2024 I was wrongfully charged $330 at Pohanka Hyundai. They admitted to their mistake & twice said they would refund me to no avail. Of course I put in multiple disputes with my credit card company and Better Business Bureau. So far after four months the issue still hasn't been resolved. Me nor my husband will ever go back to this location. I would NEVER EVER recommend them. If they'll rip me off after 10 years of being a customer your time is next. Heed the warning now and go to another Hyundai franchise. Also, the issue (that was covered under warranty along with my checkup) was incorrectly done. I had to make an appointment with another Hyundai franchise to fix the issue. This has been a complete 💩 show.

I do not recommend purchasing a car from Pohanka Hyundai at the Capital Heights location (or Hyundai period at this point!), especially if it’s a used vehicle. I bought a “certified used vehicle” that was supposedly inspected thoroughly, but it has had nothing but problems since I purchased it in February. The dealership has continuously given me the runaround regarding any issues I’ve raised. I even had to take my car to another dealership for service due to the engine light constantly coming on, yet that issue remains unresolved. It seems that Hyundai as a whole prioritizes profit over customer safety. They are quick to charge for minor repairs but overlook major, potentially life-threatening issues. My experience with Ezekiel ("Service advisor") and the service team was frustrating. Despite having his contact number, I couldn’t reach him by call or text. When I managed to connect with the service department, I was repeatedly told he would return my call, but he never did over four days. When I finally received a call saying my car was ready, I was not informed about the specific services performed. Upon picking it up, I asked for details and was told to read the report, but Ezekiel couldn’t answer my questions and merely stated that “the best technician” had worked on my car. After leaving the dealership, my car continued to shake and showed the same issues I initially reported. I am extremely disappointed and concerned for my safety, as it seems my concerns were not taken seriously. This is my second experience with a Hyundai dealership for Powertrain-related service, and it has been equally unsatisfactory. Save yourself the trouble and look elsewhere.

Had my car towed by Hyundai roadside assistance for a warranty repair. After calling several times and leaving unanswered messages, I was told that the car was not delivered to this dealership. After calling Hyundai roadside assistance, they finally admitted that the car was delivered but stated that the keys were not with the car. The towing company stated that the car was delivered with the keys, but the dealership could not find them. I had to deliver a spare set of keys to get the car repaired under warranty. The whole process took over 10-days to resolve what turned out to be a fairly simple recall repair. I will never go back to, nor recommend this dealership.

I went to the location for an oil change and was told I needed a new battery. When I told the service lady my battery was a month old she then told me she needed to check again with the mechanic. An hour later she came back and told me my battery was fine and my paperwork was mixed up with another customer’s paperwork. Yeah ok! I don’t think so they were probably trying to pocket money and would have never replaced an already new battery. Won’t be going back to this location ever again.

Francis B Koroma came to me with an approachable attitude that read "I am here to help". Throughout the process he has been nothing but professional and enthusiastic. My processs was smooth & enjoyed the staff at Hyundai who were warm & welcoming. Thank you Hyundai for another great experience🙂.

This location greeter was awful. She made me feel like she was trying to pick a fight. I answered her questions as quickly as possible. I was told they were busy, and I would have to wait three hours. I said I have no choice. I informed her that I have a indicator on in my car stating the radar is blocked. I let her know it comes on as soon as I start driving the car about quarter mile. I was told some one would look at the problem and may have to schedule an appointment. I informed her my lights did not work unless they were in low or high beam. I had to go inquire about my car. The representative said let me check, he called me over to were my car was being repaired. I was told the light I am referring to on come on when the car is in auto. I said that is not true it was working when I first got the car. One of the service rep. came over to explain, but he was disrespectful and talking down to me and making me feel embarrassed. I demonstrated the difference in the lights. I explained the light worked when I first got the car. I was told, I don't know what I'm talking about and go back to were I brought the car so they can explain to me. I was told they didn't see a light on in my car. I stated, you have to drive it for a few minutes so it can come on. They put in the paperwork that everything was fixed. This was my second time at this location. The customer service was totally different. The believe this will be my last.