Toyota Vallejo

*My Experience at Toyota Vallejo* I visited Toyota Vallejo this morning 10/30/2024 for an oil change and tire rotation service for my 2004 Toyota Tundra. While enjoying my coffee in the lobby, I observed two technicians working on my vehicle. One seemed confused, while the other was busy on his phone. As they finished, I noticed my truck being lowered and prepared for departure. Concerned, I asked the technician if he had performed the tire rotation. He apologized, admitting he hadn't done it, despite my explicitly requesting and paying for it. This isn't my first experience with such oversight at Toyota Vallejo. Couple months , I had a similar issue with my Toyota Camry service. I spoke with the service manager ( Michael Voss) who apologized and offered to waive the tire rotation charge. I insisted on paying but emphasized the need for improved quality control measures to prevent such mistakes. If I hadn't monitored the service from the lobby, would the job have been done? Customers pay for services expecting quality work. Neglecting tasks can be perceived as scam-like. To fellow customers, ensure you supervise your vehicle's service at Toyota Vallejo. My intention isn't to loose the job of the 2 technicians but to emphasize focus and accountability. Their routine tasks require attention, not rocket science. *Recommendations:* 1. Implement a checklist system. 2. Enforce no cellphone usage during work hours.

Took 4 days to answer my ? Dirty car and damaged windshield after transported.paid $765.00 for transport. Not happy with this dealership.

Great dealership! Ricky Mellomida was my salesman and Chris Johnston helped us do the financing paperwork. Both were great with no pressure sale tactics, just facts and answered questions we had. Made the buying process so easy because we all hate the process! I’d definitely recommend these guys and would buy again from them.

They have great staff and service. Good selection of cars. Price is good and fair. Always helpful when I have car trouble.

Best, fastest and most efficient car purchase ever. Toyota Vallejo far surpasses every other local dealership. Andrew K. Will not let you down. Ask for him!

I highly recommend Toyota Vallejo. They are extremely friendly, helpful and professional. A special shout-out to Andrew and Moe who made buying my first car such a positive experience.

Mr. Ryan Asunción provided my husband and I with the most attentive customer service. He gave us the car that fit our budget and families needs. He was clear and conscience with all fees and extras items to purchase to cover our new vehicle! Definitely 5 stars ⭐️ -E.D.

Andrew was very knowledgeable and answered all my questions. Very honest and got me my dream car! All the staff were friendly. Thank you Toyota Vallejo!!

I have had such amazing experience at Toyota in Vallejo. I have purchased two cars and it has been an incredible experience both times. Such an easy process and always taken care of. I also bring my car in for maintenance here and they get my car done in the time frame I’m told and have amazing customer service. Would highly recommend!!

I had a great experience here. The staff was incredibly friendly and knowledgeable, and they went above and beyond to help me find the perfect car for my needs. The entire process was smooth and stress-free, and I never felt pressured or rushed. The dealership also offered competitive pricing and financing options. Overall, I highly recommend this dealership to anyone in the market.