Reviews
Great experience overall - and I love my car!
I am a first-time MB buyer and loved the experience start to finish. I was treated with respect, not hard-sold things I didn't need, I was given the time I needed, and when in a rush, was accommodated. I also got a fair price for my trade-in with a good experience there as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
K Dreger, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Bad Experience
Please know that the 4wd system on the 2007 Sequoia advertised on this site as of 5/2/21 does not work. We did not know this nor were we informed of this prior to driving from Fresno to Walnut Creek to see it. The staff appeared surprised when we asked about the issue and after the tried unsuccessfully to get it to work they offered to take $1000 off the price. We were also asked if this feature was important to us. Yes, working drivetrain is very important to me. We decided not to take the risk considering fixing this issue would be an unknown quantity and considering they did not disclose it, even though their ad says it was inspected by an expert technician. It was a frustrating experience and frankly avoidable had they been upfront from the beginning.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Margarett Wilkins, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (844) 896-1941 so we can work towards a resolution.
Great Experience
Friendly and efficient. The facilities are clean and comfortable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Helen Meyer, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Walnut Creek. We are always more than happy to assist you if anything else comes up. Take care!
Mercedes Benz of Walnut Creek.
Very nice Service Manager(Walter) Service Advisor(Matt B).
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cyrus Bouzar, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
Mack K
Service delivered within the time quoted. Service Tech was very prompt in keeping me inform.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mcarthur Kitchen, we are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
All good
Construction going onsite so unable to rate the facility
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Alice Quinn-bazzell, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
My first Mercedes-Benz!
It was an overall great experience - car buying from this dealer. I purchased my very first Mercedes-Benz with the help of John C. (sales agent). The whole process was fast, easy and well organized. John was warm and welcoming, friendly and very professional. I highly recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Janzzen Paras, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent service always
Sam in the service department is awesome! He is always very informative and helpful! He is an asset to your company!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Edward Holmes, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.
Purchase of 2021 C300 Coupe
My experience was positive throughout the purchase process. I am enjoying my new vehicle. Joaquin and Kimberly were very responsive, patient and helpful in responding to my requests and providing needed information. I'm sure their good service will continue as need arise through the early stages of my new vehicle ownership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Service review
MBZ of Walnut Creek, CA was efficient and kept me informed about my service. Joel Hernandez was a great service advisor
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!